FCP Euro Reviews 1.574

TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Atrocious packaging. FCP Euro has a great selection of parts and they did ship what I ordered but they did a rotten job putting things in the box. A $1000 part with a flimsy box was thrown into a big... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Every time I've dealt with them they are GREAT! I had a part that was leaking on my Audi and it was at their 30 day cutoff- Not only did they honor the warranty claim, they Fed-Ex'd a replacement part... Toon meer

Beoordeeld met 4 van de 5 sterren

Sometimes prices are higher than they are at the dealer; the shipping is horrible - those are the weaknesses. But overall highly recommend this company and their products are great excellent as wel... Toon meer

Beoordeeld met 5 van de 5 sterren

Great selection of oem replacements and maintenance items. Prices are comparable to any other online shop, free shipping on most orders once you hit a certain price (which isn’t much), and a lifetime... Toon meer

Bedrijfsgegevens

  1. Automaterialenwinkel

Geschreven door het bedrijf

Family-owned since 1986, FCP Euro is the trusted home for European car owners and professionals, delivering quality parts, expert guidance, and a leading lifetime replacement guarantee. Shop parts for your car at fcpeuro.com.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Best European parts dealer

Orders almost always arrive early, with everything in the box packaged nicely. Parts service is great, packing is great, customer support is great. There is absolutely no reason not to shop at fcpeuro unless you can't find the part you need.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Consistently great service and parts

I've been using FCP Euro for the last 8 years to source parts for all the euro cars I've acquired. With the quick shipping, quality and variety of parts, professional customer service, and outstanding warranty, there really isn't any better place to get parts.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered parts on Sunday for a blower…

Ordered parts on Sunday for a blower motor for my BMW because you know it’s freezing cold outside. With it being cold out I ordered the fastest shipping possible and it was estimated to arrive this Wednesday the 18th. Here we are it’s the 19th and my order status still says “Processing” this will be my final order from FCP Euro if they don’t get this part to me by Friday.

18 december 2024
Review zonder uitnodiging
Logo FCP Euro

Antwoord van FCP Euro

Conner,

We are very sorry for the delays you are experiencing with your order. We understand, any deviation from the quoted ETA we provide impacts your ability to fix your vehicle. Looking deeper, we encountered an issue that prevented your order from being fulfiulled.

We are having your order shipped today, which will be delivered to you tomorrow. We have refunded the shipping cost back to you, which you will see posted on your statement in 1-3 business days, depending on how quickly your bank is to process. Thank you for your patience.

-FCP Euro

Beoordeeld met 5 van de 5 sterren

Perfection as always!

Great company with great service! Always a go to for day to day maintenance or repairs. Fast, simple and straightforward for the best products for your vehicle!

8 oktober 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Parts assortment is good at best

Parts assortment is good at best. Where they fall short and have fallen short with a plethora of others is the customer service area and shipping service. Just about every issue mentioned is from poor quality service. Many other options out there for parts and with extremely much better quality of service.

Update

Customer Service reached out to me.
Found the parts.
Shipped the parts overnight.
They fit, are of good quality, and I retract my previous statement. However, this is not always the case. There are others who did not have the patience. I’m willing to use this company again when needed.

12 december 2024
Review zonder uitnodiging
Logo FCP Euro

Antwoord van FCP Euro

Nathan,

We’re sorry that the experience you’ve had has not met your standards or ours. Looking deeper into your order details, there was an unexpected delay with a supplier. Our team has refunded the cost of shipping and upgraded the shipping method to Next Day at no additional cost, which will be arriving to you today, 12/17.

-FCP Euro

Beoordeeld met 5 van de 5 sterren

Great company fast on the shipping and…

Great company fast on the shipping and they always help me with my stuff or to have it shipped little faster. Never had issues and they have everything for European cars. Thank you guys.

13 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Service and Lack of Accountability for Their Mistake

I am disappointed with my recent experience with FCP Euro. I ordered a transmission service kit (filter, gasket, and fluid) for my 2011 VW CC VR6 4Motion. Their website claimed these parts were the correct fit for my vehicle, but after draining the transmission fluid, I discovered the filter and gasket were incorrect. This left me with no choice but to reuse my old filter and gasket with the new fluid to complete the service temporarily.

FCP acknowledged their mistake and promised to send the correct filter and gasket. However, they refused to replace the fluid or compensate me for the additional cost I now face to redo the service. I will need to purchase new fluid because the original fluid, which I had to use due to their error, cannot be returned.

As a customer, I did everything right, yet I am being forced to bear the cost of their admitted mistake. This is not just about the money—it's about responsibility and fair treatment. FCP’s refusal to take full accountability has caused me unnecessary inconvenience and expense.

I hope FCP Euro reconsiders their approach to customer service and resolves these issues more responsibly in the future. For now, I cannot recommend their service based on my experience.

10 december 2024
Review zonder uitnodiging
Logo FCP Euro

Antwoord van FCP Euro

Hello,
We regret that you received the wrong filter and that you were not satisfied with the resolution provided by our team. We are unable to locate your order details via your Trustpilot account information, but please reach out to us at reviews@fcpeuro.com and we are more than happy to help.

-FCP Euro

Beoordeeld met 2 van de 5 sterren

Prix non compétitif

Prix non compétitif
Pas de facture en ligne
Pas de choix de mode de livraison

A éviter

10 december 2024
Review zonder uitnodiging
Logo FCP Euro

Antwoord van FCP Euro

Hello,
We are disappointed that you’ve had an negative experience and we would like to learn more. Please reach out to us at reviews@fcpeuro.com and we are more than happy to help.

-FCP Euro

Beoordeeld met 5 van de 5 sterren

FCP Euro Epic Experience

FCP Euro has surpassed my expectations with all services rendered. Pricing, Quality, Customer Service and commitment to satisfaction. A+
Will be purchasing from them in the future.

23 oktober 2024
Review zonder uitnodiging

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