I am incredibly disappointed with my…
I am incredibly disappointed with my experience with Female Founders, specifically regarding their customer service and an employee named Marlene. I am a micro-business owner based in the UK and had purchased two tickets for their upcoming Vienna tech event, "Lead Today, Shape Tomorrow." Unfortunately, I found out early on that I had been scheduled for a long-awaited medical surgery on the same date as the event. Given the circumstances, I thought it would be reasonable to request a refund. However, my multiple emails to their customer service went unanswered. After trying to reach out on LinkedIn and Twitter, Marlene finally responded, only to inform me that my only option was to transfer the tickets to someone else. This solution was impractical as I had no one to give the tickets to. Despite explaining my situation and requesting a refund as a goodwill gesture, or at least a transfer to next year's event, my plea was ignored once again. For a business that claims to support female founders, I found their response—or lack thereof—incredibly unsupportive and dismissive. In the midst of a cost of living crisis here in the UK, one would expect a bit more empathy and flexibility. Shame on you, Female Founders. If you're considering purchasing from them, beware of their poor customer service and lack of support, especially in unforeseen circumstances.