Fetch Pet Health Reviews 62

Update on Review: Fetch reached out and I have been told they have removed many of the restrictions placed on our cover. I will still need to go and get his teeth checked out as apparently there was something about gum disease in our vets notes - none of us can remember being told about any tooth issu. If they do remove these restrictions (and I guess we will only know if we ever have to claim) then I believe that will be a fair resolution of this issue. It is a warning to other pet owners- always check what the vet puts in your notes to make sure it cant be misconstrued by insurance companies as evidence of a pre-existing condition!

Original one star review:

Fetch waited until we were customers for about a year - with a dog that has been healthy and never had a big claim. But he turned 7 and probably this means they are anticipating getting claims for an older dog. So it must have triggered them to do a deep dive on any previous vet visits. We were first time dog owners so we would ask the vet about all sorts of things on our routine visits . We have a staffy - and he has been very healthy - yet now they have listed everything we have ever checked out - even when it turned out to be nothing - as a 'pre-existing condition' ruling out pretty much anything that could ever happen to a dog as it gets older. Feel very ripped off!

I’ve had a really positive experience with Fetch Pet Insurance. The team is super responsive and communicative!

Additionally claims been simple to submit through the app, and reimbursements were processed faster than I expected, which made a stressful situation much easier to manage.

I also appreciate the range of coverage for accidents and illnesses, and the peace of mind knowing my pet is protected if something unexpected happens. Overall, Fetch is reliable, transparent, and genuinely focused on pet wellbeing. I would definitely recommend them to other pet owners looking for dependable insurance.

10/10 from my fur baby Clyde and I!

We truly can’t recommend Fetch Pet Insurance enough. With three dachshunds, having the right cover isn’t optional for us — it’s essential.

In May 2025, our sweet boy Jasper was diagnosed with IVDD, and it was one of the scariest experiences we’ve ever faced as pet parents. From the very beginning, Fetch supported us every step of the way. Knowing we were covered allowed us to focus entirely on Jasper’s recovery, not the financial stress.

What sets Fetch apart is how comprehensive their care is — a $30,000 annual cover limit, support for holistic treatments and physiotherapy (which was huge for Jasper), multi-pet discounts, behavioural cover, lost pet support, emergency boarding, and even end-of-life care.

Fetch doesn’t just insure pets — they genuinely care about their health and wellbeing. Jasper is family, all our dogs are, and we wouldn’t trust anyone else to protect them.

We have used fetch for our three dogs over the past 3 years now and have nothing but positive things to say. The claim process is easy and the peace of mind we have from having cover is priceless

Switched all 5 babies to fetch this year. The price and value of coverage is just excellent. The claims process was also easy as I found out when my girl Ava had to go to emergency and payment came through quickly once all vet checks were completed. Such a relief to have insurance just in case something happens

We’re very thankful for Fetch during a really scary time for us and our cat, Penguin. He suddenly had blood in his urine, and with our regular vet unavailable, we had to rush him to emergency care. Knowing we had insurance support through Fetch gave us much-needed peace of mind, and the claims process was straightforward. We’re grateful we had Fetch when Penguin needed urgent help and would happily recommend them to other pet owners.

Best pet insurance partner for sure. Extremely easy to use app, no bugs at all, really fast customer service. Also paid out our claim within a week.

I first signed up to Fetch Pet Insurance in August 2024 when bringing my new puppy home and I can’t recommend them enough!
This year has been a ruff one for us. Honey, my one year old cocker spaniel was diagnosed with Addisons Disease in October meaning numerous vet visits, treatments and hospitals stays. The team at Fetch couldn’t have been any more helpful. Every time I’ve had to put in a claim has been incredibly easy. The app is simple to use, easy to navigate and makes putting in a claim stress free! Whenever I had questions, or needed extra support the team were there with pawsitive attitudes. All claims were processed in a quick and efficient manner and money was back in my account in a matter of days. At only $49 a month, I can rest easy knowing my best mate is taken care of and I can focus on the more important things.
Thank you Fetch!
Julie Sparks

I moved to Fetch from another well known pet insurance company and I’m so happy. I’m saving myself thousands per year. I have claimed multiple times for my dogs and have had no issues. I love using the app, it’s easy and intuitive. Customer service is excellent.

Fetch SERIOUSLY earned our loyalty. After a vv scary flipped (!!!) car accident with Darius, Fetch really came through. The app is super easy to use (love how you can upload a video of your pet running to skip waiting periods), and our claim went through almost immediately.

This allowed the incredible team at West Coast Vets to focus on care, not paperwork. Darius was fully patched up and got some top-notch meds that helped him forget the whole experience. Unfortunately they advise against giving to humans. Scary situation, happy ending, and absolute peace of mind when we needed it most 💖

Fetch is affordable and easy to make a claim through their app. I'm so glad I changed to Fetch from another insurer for my mini fox terrier and Golden Retriever. I don't need to worry if they have an accident or get sick, because there is always someone ready to help with any of my queries and my claim is paid extremely fast too!

Only 5 stars will do for this great pet insurance. Buddy had a sudden seizure and Fetch approved the claim immediately and reassured me he would be covered should there be any ongoing issues. Their communication on the app is wonderful and the customer service team, outstanding. Highly recommended.

Xena has been with fetch since she was 8 weeks old. We needed to use fetch for emergency surgery and fetch were so easy to deal with. They approved each claim usually within a timely manner and the money was reimbursed back into our account quickly. They have many options for coverage and large yearly limits. We are very happy with fetch. Only thing I would ask it’s gap only payments to avoid forking out the large amounts needed for some things. But otherwise overall extremely satisfied.

My little doxie Evie had to have major back surgery. Fetch were amazing. Open communication, quick resolution, offered sympathy and understanding. Seriously so happy with the process. Thanks. Kristy Pearson

Fetch have been great to deal with. I have my 4 cats insured and recently had to make a claim for my ragdoll, Jack. They sorted the claim out so quickly and it was nice to hear directly from the team throughout the process.

Great to deal with, the ladies have always been great to me and Frankie as well as being very understanding. I switched from my previous insurance over to Fetch!

Great value and customer service! Great and easy to use app

Really fast and helpful communication, great app that's easy to use, very upfront about what is covered and when.

A Pet Insurer like none you've experienced before. Even more friendly and caring for our animal friends than RSPCA or Medibank private or others in my personal experience and dealings with them . Kind hearted team of vets, vet nurses and pet lovers who understand what it means to care for our animals and can be relied upon at times of distress. Easy App Access online portal to lodge and follow up with claims, keep in touch with inquiries, get clarification with what is covered with no confusing constantly changing and precluding PDS documents other Insurers use to evade mutual agreements. I am very pleased and happy for selecting Fetch and benefiting from their innovative first in Australia approach in Pet care support system and App development.

When my dachshund Dax was diagnosed with IVDD, I was heartbroken and completely overwhelmed. It was such a scary time, and the last thing I wanted to worry about was how I was going to afford his care. Fetch honestly took such a weight off my shoulders.

Their app is super easy to use, I was able to submit claims and track everything without any stress, which made such a difference when my mind was already on Dax. The staff were always friendly and kind whenever I had questions, and I felt like they genuinely cared about what we were going through.

On top of that, their prices are really competitive, but they offer so much more than just insurance. They gave me peace of mind when I needed it most, and that’s priceless.

I’m so grateful to Fetch for helping us through one of the toughest times in Dax’s life (and mine). I honestly don’t know what I would’ve done without them.