Tina Mershon helped me figure out the heloc process with grace and patience. I had an entire list that she spent over 40mins going over with me. She had so much knowledge on the process and was so pat... Toon meer
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Lees wat reviewers zeggen
We have been extremely pleased with the entire process. The application was easy to navigate and if there was something we were unsure about your agents were always there with simple explanat... Toon meer
Very helpful in all the technical help! For one thing there was an issue with the video capturing my ID info correctly, and she was able to talk me through to view it correctly through the camera an... Toon meer
I want to say that Corey West has been handling are loan and the nicest and professional person I've ever worked with. Answers questions clearly and never complained if we had extra questions to ask.
Bedrijfsgegevens
Info over Figure
Geschreven door het bedrijf
Figure is the #1 non-bank home equity lines of credit (HELOC) lender in America.
You can access the cash you need without ever leaving home. Get your rate online in minutes. Approval in 5 minutes and funding in as few as 5 days* at figure.com.
What sets Figure's HELOC apart?
- Apply with our 100% online application in minutes with funding in as few as 5 days.*
- Lines of credit available from $15k - $750k*
- Faster than a bank loan, cheaper than a personal loan.
- 5 minute approval. No impact to your credit score.*
- Get the funds you need now to start that home improvement project or consolidate your debt.
Contactgegevens
650 S. Tryon Street, 8th Floor, 28202, Charlotte, Verenigde Staten
- 888-819-6388
- help@figure.com
- figure.com
Figure Lending
4,8
Uitstekend
5K reviews
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Process was seamless
Process was seamless. Chris was great, knowledgeable and gave specific directions.
3 april 2026
It was quick and easy
2 april 2026
The process was so efficient and…
The process was so efficient and seamless. The notary was concise and clear on what would happen and then we quickly walked through the steps and was completed in a matter of minutes.
3 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Figure Lending LLC., Experience - Buyers Beware!
I guess I should give Figure Lending LLC., a little better score, but at this moment this is the best they're getting from me.
We applied for, and were approved, for a HELOC with Figure Lending LLC., funds dispersed on February 20th, 2026, and though it did take a bit of time for most of the accounts we were paying off to show 0 balances, (which is why I might consider giving them a better rating) one account showed a balance, and as of today, STILL DOES!
After several phone inquiries, which I was given several different responses, and of course got the "rest assured", "I apologize..." replies, we needed to wait a FULL 30 business days before Figure Lending LLC., would investigate and find out where the funds were, or deposit those funds into our bank account. "Rest Assured"!!!
Well, I 'rested and assured' myself daily checking on the status of the loan as it had not changed to a 0 balance, and low and behold we're still paying on a loan that was supposed to be paid off, as well as the new loan we have with Figure Lending LLC.
Yes, Figure Lending LLC., did pay off the debts we wanted, yes the interest rate is very reasonable, yes the approval process was surprisingly quick, virtually simple, BUT .. we have over $124K missing funds floating around somewhere. And NO ONE knows where the funds are or why they haven't, at the very least, been deposited into our bank account so that WE can pay the loan off ourselves.
So, I sit here "waiting" for an alleged phone call from a supervisor, or service agent, both supposedly one and the same, while Figure Lending LLC., has opened a "ticket" for this investigation.
Life lesson here folks, one that I know very well. The "shoulda", "coulda", "woulda's", have been surpassed now.
FYI - I did this loan with Figure Lending LLC., upon a recommendation from Credit Karma. And based upon this experience I doubt I'll make that mistake again.
Before you delve into any and all companies, make sure you gather all your information, due diligence, from many sources before making a decision like this.
Do I think this will be rectified/resolved? Yes I do! But until then, I spend my value time, whether sitting on my keester eating bon bons all day, or taking care of my other important things, the bottom line is that I have spent entirely too much time trying to stay on top of these folks. And getting different information from the same company employees is beyond inexcusable.
20 februari 2026
Review zonder uitnodiging
Antwoord van Figure
Thank you for bringing this to our attention. We take this matter very seriously and are working to get it resolved as quickly as possible. We apologize for the negative experience, and appreciate your patience and cooperation throughout the process.
Terrible Terrible Terrible
This is the biggest scam company ever. Nothing quick about them, no customer service, no communication and crazy fees. Stay away at all costs. Total misrepresentation
Not 1 request was met or completed. I should have known the first day when I called to make sure the application was completed properly. That was the dead giveaway that they have inept customer service. Every other request or need was disregarded.
1 april 2026
Review zonder uitnodiging
Antwoord van Figure
Thank you for your feedback, and we sincerely apologize for the frustration you have experienced. We are taking the necessary steps to address your concerns and appreciate your allowing us to work with you to ensure a smooth experience going forward.
Very nice and professional notary
Very nice and professional notary. Quick and I didn't have to leave home.
31 maart 2026
The E notary was fast
The E notary was fast, efficient, professional. The only thing I would change about figure is the notifications - should be a little bit more prominent on the website. That was the only thing that slowed our process down, not noticing that I had an important notification awaiting my attention.
29 maart 2026
So quick and simple!
31 maart 2026
Notary video experience
Christopher was very cordial, helpful and made the e-notary signing experience a breeze. Very simple and easy! Thank you!
31 maart 2026
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