figureempire.com Reviews 

I can see they have quite good reviews that's why I decided to make a purchase, never again' purchased a item for Christmas, waited the delivery time as stated, but no parcel, emailed them to find out what happened with my order, they sent me a tracking number, checked the number and it said its on its way , after a couple of days checked again and it said its been delivered , delivered were ! , contacted them again and they now gave me a new tracking number that said it's on its way, checked the tracking number and its still on the van in Hong Kong , be lucky if I get the item for next Christmas, now I have got onto PayPal for a refund, yes its Christmas and they are busy, but why take payment for something they are unable to fulfil, just poor service and I won't use them again , don't purchase items near Christmas, you probably won't receive them ,

Absolutely awful service from this company. ordered a christmas projector and when it FINALLY came which took about a month all i received was a plastic sheet that was apparently the projector screen (if i had paid the money for that i wouldn't be happy as it is basically a white bin bag). i contacted customer service to be told they will refund me the money for the projector but they won't for the screen and i have to keep it.
STAY WELL CLEAR.

Extremely poor and rude customer service. Sent a general enquiry asking if I could have an update on my parcel as had been over a week and no despatch notice. Chased several times and requested to cancel as got no response only to have an email finally telling me to calm down!!! They said the item had been sent so I couldn't cancel but when challenged they couldn't provide proof of this. I got fed up having my emails ignored so went through my credit card provider to get a refund. Only when the bank got involved did I receive an email telling me that there was a customs issue with my order and so it never was despatched, unlike what they told me previously. Refunded me but held back shipping cost - I challenged this as well as they themselves told me it was never sent. Received an email to say that surprise surprise there had been yet another system error and I could expect the cost of shipping refunded to me in the next few days. Considering this has taken a month to finally sort I won't be holding my breath.

Item arrived as expected but had no instructions and no packaging except bubble wrap and my address on it. I've no idea if i'm using the item correctly or not. Gave 3 stars because they did respond to my query about shipping very promptly.

If I could leave -5 I would. Waited weeks for my edge master to come only to get a cheap Chinese version delivered. Thought I would give it a try anyway and it was absolutely useless. A load of rubbish. Emailed them and they wanted pictures but I'd already used it. Complete waste of time and money. Item delivered was not the item on the picture, BEWARE!!!

Terrible company,I purchased a set of snap on dentures,they took my money but I never received the goods,they did sent me an email claiming they hadn’t received my order,I sent them a screenshot of my bank details,I’ve heard nothing since

Don’t ever use this company I got a projector when it arrived it didn’t work I have sent numerous emails the last 1 I got stated they would give me a 50% refund and I can keep my projector what do I want it for if it’s broken am still at wars with them now I want a full refund it’s not my fault it doesn’t work would not recommend these at all

I would give zero stars but it won’t allow it, waited 4 weeks for a watch, they sent the totally wrong one which is unfit for purpose. I’m currently in an email battle with them demanding a full refund, they offered me 30% refund,then 50%, then 70% and have just offered a final 90%. I have only accepted this as it is taking up so much of my time. As I have stated to them several times - you have sent me a totally different product of their own admission also, no use to me whatsoever so why do I even have to beg for a refund. I’ve yet to receive the 90% refund.

Avoid like the plague. Waited 4 weeks still nothing. I've asked for a refund 3 times and everytime I get an email saying it's been shipped with a different tracking number. Of which none of them work! Reported to paypal!

Bought a ear wax remover and it arrived in a damaged packaging and without any instructions. It is just a little toy with fan and there is no room/section where the wax be collected. So it would hit the fat and eventually would stop working. I didn't want to put into ear as the big plastic plugs wouldn't be suitable for human being ears. I honestly don't know how 5 stars been given by the reviewers - I only bought it because of good reviews. I sent several email that I want to return the item and the replies has been we don't not what the problem is and keep asking for a video. I don't want to put into my ears as these pieces are too big. No reply on refund. Still waiting for refund. Stay away from this company.

UPDATE- STILL BEING OFFERED 50% OFF A BROKEN LIGHT SABER…. DOES THIS COMPANY UNDERSTAND UK CONSUMER LAW???

Purchased two lightsabers.

Both arrived broken.

Company seems to think offering a discount is acceptable for two broken and unusable lightsabers.

Still chasing full refund.

Order #8894 please @Hannah

I bought a laser pen for veins,vit arrived eventually after 3 weeks then what a surprise it didn't work!! Lit up and that was it..it didn't heat up or make any sound!! What a rip off!

We purchased a laser pen that was not as described on the sales brochure or even on the box that it arrived in. Asked for a refund but all gone quiet....would not recommend these people at all.

DO NOT BUY FROM THIS COMPANY. THEY SELL VERY VERY POOR QUALITY PRODUCTS AT ATTRACTIVE PRICES. THEY PRETEND THE PRODUCTS ARE PREMIUM. THEY USE PHOTOS AND VIDEOS OF GOOD PRODUCTS AND PRETEND THAT'S WHAT THEY SUPPLY. THEY DON'T. THEY ALSO DON'T BOTHER TO TELL YOU THEY ARE VIETNAMESE. I HAVE NO ISSUE BUYING FROM ANYWHERE IN THE WORLD, I HAVE EVERY ISSUE WITH BEING MISLEAD AND BEING SOLD FAKE GOODS.

WHEN IT COMES TO DELIVERY, DON'T EXPECT YOUR ITEMS, THEY PROVIDE FAKE TRACKING DETAILS. IF YOU COMPLAIN TO THE COMPANY THEY DON'T EVEN KNOW WHAT YOU ORDERED, I ORDERED SOME LIGHTS AND A FAN, WHEN THEY DIDN'T TURN UP I EMAILED THEM AND WAS TOLD THAT DUE TO COVID MY PANTS ARE DELAYED.

THIS IS A VERY NASTY COMPANY. THEY LIE AND DON'T DELIVER GOODS. AVOID AT ALL COSTS.

Hopefully my issue with figure empire and their Restoration Cream. After many emails I finally been offered a full refund but into a PayPal account. The only thing is I paid with Visa Debit Card. Have informed them of this so will wait and see. Fingers crossed.

I wish i would’ve done my research before ordering anything from this company... please avoid if u dont want a headache. I ordered a product that had 5* reviews on the website (probably all fake) but the product wasnt as described. I asked to return the product and get a refund. They replied that they can give me 30% refund from the item which I didnt agree with and since then no reply from them.... i hope they will not have any more victims and people will read the website reviews before purchasing.

Ordered their leather restoration kit at £23.90 with shipping and as with all other customers very disappointed in the product they sent. The jar is the size of an eye cream jar ..lucky if it did one cushion never mind sofa as stated on the fake reviews. .no instructions or tools sent as the fake reviews stated . Have asked for are money back ....will up date when or if we get a reply ...

This site sells nothing but Fakes DO NOT BUY !!!!!!

I ordered item was told sent within a week alas nearly month when it come. My postman said to me don't shoot him as the package was damaged wet and crushed. Since then I've emailed them requesting my money back despite this no reply to that they requested pics that I sent they replied saying the could not open. Hmm I wonder. So in end the whole thing was posted to a London Address stated on Google. One last thing they were emailed again number 12 requesting my money back Please Please don't use them at all nothing but grief from them

I cancelled my order and was given a refund, prompt action, cannot fault them