Fiio Reviews 47

FiiO.eu is a website of Audioline.bg, the official Bulgarian distributor of FiiO and many other major brands.
They have very good prices, and delivery from Bulgaria to Italy took me a week.
One product arrived with a manufacturing defect, but they responded immediately to my email, offering solutions such as a replacement or refund.

It was a great experience, and they stock several products that are difficult to find in Europe. I will most likely buy from them again.

Great customer service and seller communication! I highly recommend this store ☺️

Fault from the factory, but they sent me back a new one, great customer service!

I’ve purchased a number of items from Fiio.eu over the last 2 to 3 years. They always despatch the shipment extremely quickly and I’ve never had any problems with delivery estimates. Their customer support is excellent, when I recently received a faulty item they were very fast to supply a working replacement. Buy with confidence in the knowledge that if you have any warranty issues Fiio.eu will resolve them on your behalf.

I ordered a pair of Fiio FF5s. The shipment was 2 days later than promised, and they showed up defective. Once I wrote asking for a refund, I was told that I would have to pay for the shipping back. I simply refused to basically pay them for wasting my time, so I did my research.
According to an europea.eu article on comsumer guarantees:
1. If the product you sold turns out to be faulty — or doesn't look or work as advertised — within the timeframe of the legal guarantee, you are responsible for this.
2. Your customers have the right to ask you to do any of the following without any charge (for postage, labour, material, etc.):

• repair the product
• replace the product
• reduce the price
• cancel the contract and reimburse them in full

So I demanded them for a shipping label, and wrote a negative review on Trustpilot (this isn't that review). The rep saw my negative review and offered to "speed up the process" if I delete it. Since we had been at it for weeks at that point, and he made it clear he wasn't interested in being reasonable (he even told me I "talk too much" in response to me citing the law), I just deleted my review.

So, quite a kerfuffle.

They respond quickly to emails, even outside working hours.
High-quality products.
Fast delivery as a bonus.

KUpil som už viac vyrobkov Fiio u nich, dorucenie na cas a bez problemov. Posledna objednavka CD DM15 - mi predajca na svoje naklady zaslal expresne, dozrazil na 3. den od objednavky. Vrelo odporucam tento e-shop.

I bought a Fiio M33 DAP, my DAP was shipped the next day, and a day later I was listening to music on my new device.
Excellent service and seller, highly recommended!

Very good service and fast :) Thanks :)

Excellent! Excellent communication, fast delivery, highly recommended!!!

I recently purchased the FiiO K13 R2R and I'm very happy with it. The R2R DAC delivers a warm, natural sound that pairs beautifully with my headphones.

What really stood out was the customer service. The team was very helpful with my order and went out of their way to make sure the delivery went smoothly. It's rare to get this level of attention and communication, so it's appreciated.

Highly recommended — both the product and the people behind it.

Excellent company to deal with. great communication, fast turn around. Highly recommended

I ordered Fiio DM15 to be delivered to Cyprus with a standard delivery, but the seller decided it would take too much time and upgraded it to express for free. I received it today, everything works nicely. Great service, I definitely recommend it.

Evangelis was very professional and effective to solve a situation i have with my Fiio m21 player.
thank you

Git immediate replacement for not working stereo channel of Fiio KA15. Super

Todo correcto.
Hubo una pequeña confusión por su parte al enviar el producto. Pero al comunicárselo, resolvieron el incidente de forma amable y rápida. Se hicieron cargo de los gastos de devolución y nuevo envío.

Amazing store! Second time purchasing stuff from them. Super fast delivery, outstanding products.

Evangelis swiftly corrected a mistake I made in the order and gifted me express shipping with no charge. Top class service, would buy again from here anytime

Excellent support.
Friendly contact.
Customers are treated with care.

Ordered FiiO T1 earphones to Lithuania — very fast shipping.
Excellent experience both with the purchase and the warranty service. Communication was smooth and professional.
Best regards to the FiiO representative in Europe — highly recommended!