I paid the trail fee to convert a file
I paid the trail fee to convert a file. It did comvert the file but wasn't something I needed tonuse often. I didn't even set up an account. A week later I was charged $220. I contacted the company immediately (they only do email correspondence)and explained that I missed the cut off, didn't even register an account and would like a refund. Day later they responded that they couldn't find my account. I explained the situation again. They refused again. I find it unprofessional to not be able to speak to someone about my situation. As a small business owner I do not have an extra $220 to throw away on something I will never use.

