Filmora Womdershare Reviews 

43
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TrustScore 2 uit 5

2,0

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Beoordeeld met 1 van de 5 sterren

Breve storia triste: 2025 Acquisto il Piano Avanzato al costo di circa 54 euro che comprendeva sia la versione desktop Windows che mobile Android. Purtroppo me ne dimentico e mi scade... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Request for Refund – Filmora Pro Accidental Purchase Dear Wondershare Support Team, I hope you are well. I recently purchased Filmora Pro through Google Play by mistake, as my payment met... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Promises a seven day free trial but then, when it’s just about to start the trial it demands from the bank that a transaction for £52 pounds be authorised right away!!! Fortunately, I have a bank tha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I was using it for 2 years was nice, but yesterday I had an automatic subscription, I forgot about it... No problem but, I can't login to Filmora cause don't remember the password and the old ema... Toon meer


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2,0

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TrustScore 2 uit 5

43 reviews

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2,0

Alle reviews

(43)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Prezzi alle stelle, pubblicità ingannevole, tutto a pagamento

Breve storia triste:

2025 Acquisto il Piano Avanzato al costo di circa 54 euro che comprendeva sia la versione desktop Windows che mobile Android. Purtroppo me ne dimentico e mi scade (mea culpa).

2026 Do un'occhiata veloce al loro sito da cui capisco che (parole testuali) "il software collega desktop, mobile e ogni piattaforma offrendo la libertà di creare in qualsiasi momento e ovunque". Decido di ri-acquistare la versione Premium nonostante la modica cifra di circa 110 euro (il doppio dello scorso anno, sottolineo il doppio, ma decido comunque di abbonarmi).

Ma, udite udite, mi ritrovo con la versione solo desktop perché la versione mobile NON è inclusa!!! Ma stiamo scherzando?!?!?

Mille mail per chiedere spiegazioni senza MAI ricevere delle scuse e senza mai trovare una vera soluzione al problema, ma soltanto un continuo "dovevi leggere meglio", "noi siamo nel giusto", "è tutto esplicitato in maniera chiara nel sito". Ma se io ho sollevato il problema forse un fondo di verità in quello che dico ci sarà, no???

Senza parlare del fatto che, rispetto a un anno fa, pochissime transizioni, così come pochissimi effetti, titoli e filtri sono gratuiti. Moltissime risorse delle varie librerie sono a pagamento e sono comprese solo nella versione Premium (lascio ai lettori trarre le conclusioni).

Purtroppo leggo moltissime recensioni negative fatte negli ultimi mesi e mi dispiace perché il software tutto sommato non sarebbe male. Ma se si considera che Davinci Resolve lo si può scaricare e utilizzare in tutta libertà gratuitamente, bhé forse qualche domandina ve la dovreste porre.

Aggiungo che ho provato la funzione AI "da idea a video" e il risultato è stato pessimo se non sconcertante.

Fatta richiesta di recesso e rimborso totale (a solo 3 giorni di distanza dall'acquisto).

17 augustus 2026
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

Ci dispiace sinceramente che il nuovo abbonamento Filmora abbia deluso le aspettative maturate con il piano acquistato nel 2025. Comprendiamo la frustrazione nel pagare circa 110 euro, il doppio rispetto all’anno precedente, aspettandosi nuovamente l’accesso desktop e Android per poi scoprire che la versione mobile non era inclusa. Ci dispiace anche che le risposte ricevute non abbiano affrontato in modo soddisfacente le tue osservazioni sulla comunicazione multipiattaforma, sulle risorse ora disponibili solo a pagamento e sul risultato della funzione AI “da idea a video”. Ti invitiamo a contattare il nostro servizio clienti online tramite un canale privato, menzionando questa recensione su Trustpilot e fornendo i dati dell’ordine, il precedente abbonamento desktop/mobile e la richiesta di recesso e rimborso presentata entro tre giorni. In questo modo il team potrà verificare il piano acquistato e lo stato della richiesta senza chiederti di pubblicare dati personali.

Beoordeeld met 1 van de 5 sterren

Violates EU Consumer Rights – Beware!

I had an annual Filmora subscription automatically renewed. I requested a refund within 14 days, citing my EU statutory right of withdrawal (Directive 2011/83/EU). Wondershare refused, claiming “personal reasons” and pointing to their own refund policy. This ignores EU law, which protects consumers in the Netherlands and across the EU.

They are denying legal rights to force customers to pay for unwanted subscriptions. I cannot recommend this company to EU consumers — be aware, your statutory rights may be ignored.

18 december 2025
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

Hello,

Thank you for contacting Wondershare Customer Care. We are sorry to hear that you are having renewal order issues. We are happy to help you solve them.

Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.

Hope the problem can be solved as soon as possible. Wish you all the best

Beoordeeld met 1 van de 5 sterren

I bought Filmora hoping the AI features…

I bought Filmora hoping the AI features would make creating image-to-video animations easier. Unfortunately the AI is extremely limited and requires very expensive extra credits on top of an already expensive yearly subscription. One animation attempt cost over 1,000 credits and didn’t work properly. The results were poor and unpredictable, and the extra charges weren’t clearly communicated. The editor itself is fine, but the AI tools feel unfinished and overpriced. I decided to uninstall it and look for better value alternatives.

17 november 2025
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

Thank you for providing feedback on your AI usage experience. We are very sorry that you had a bad experience. Please rest assured that we will do our best to solve this problem for you.

We have been continuously optimizing the use of AI functions and credits. At present, you are able to see the record of each use of credits, and you will be informed of how many credits will be consumed before use so that customers can have a better view of their credits. In the future, we will also convert some functions that calculate AI credits by time to count times.

Thank you again for reporting this issue to us. We are working hard to solve this problem. If you need any help, you can contact us at customer_service@wondershare.com.

Beoordeeld met 4 van de 5 sterren

Resolved - Upgrade nightmare due to AI "Help"

*Revised Review*

After contacting Filmora about the an upgrade issue they dealt with it professionally and to my satisfaction. They lose one star for the difficulty in getting it resolved.

I am happy with the Filmora product and found it easy to learn and had me making professional quality videos in 3 days. Product is 5 stars.

12 september 2025
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

Dear Customer,
Thank you for reaching out to us with your questions and feedback. We sincerely apologize for the unpleasant experience you have had, as it was never our intention to cause any dissatisfaction. We would appreciate the opportunity to clarify and rectify the situation for you.
Please be assured that we take your concerns very seriously, and we are committed to ensuring that this issue is resolved to your satisfaction. Our ultimate goal is to provide a transparent and satisfactory experience for all our customers. We apologize for any misunderstandings or mistakes that may have occurred in the past.
If you could kindly provide us with any relevant email addresses or order details, it would greatly assist us in addressing your concerns more effectively. Once we receive your feedback, we will promptly provide you with further updates on the matter.
We genuinely appreciate your understanding and patience as we work towards resolving this issue. Should you have any additional questions or concerns, please do not hesitate to contact us directly. We are dedicated to ensuring that you have a positive experience with our services.
Wishing you a happy and fulfilling life.
Best regards,
Wondershare Customer Care

Beoordeeld met 1 van de 5 sterren

Ive been using filmora for over 10…

Ive been using filmora for over 10 years but in 2025 im out. The constant subscriptions are getting out of hand. You cannot speak with a human being only crap AI. Im over it, Im using Davinci from now on

2 september 2025
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

We sincerely apologize for any inconvenience we may have caused you. We understand that you may be unable to use some features in Filmora. Regarding your concern, please allow me to explain it to you in greater details.

Due to the nature of our resources, which come from both our own research and development as well as third-party partners, they are considered as paid resources. We seek your understanding in this matter.

However, there are still some free resources available within Filmora that you can use and export. We recommend trying out the free resources.

We are very sorry to learn that the service did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.

In addition to AI intelligent customer service, we also provide online, telephone, and email services. Due to time differences and network issues, there may be some delayed responses and disconnections, which we will do our best to customer service and avoid. We will also continue to improve our service quality so that our customers receive quality service.

To help us resolve this issue, please provide your contact email address, please follow the address customer_service@wondershare.com, and we will take immediate action to help you.

Thank you again for reporting this issue to us, and we are working hard to resolve this issue.

Beoordeeld met 5 van de 5 sterren

very good app

very good app
friendly beginner app or video editing

22 augustus 2025
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

Thank you so much for taking the time to leave us a five-star review on our product. We are thrilled to hear about your positive experience with our company. Your feedback means a lot to us and serves as a great motivation for our team.

Beoordeeld met 4 van de 5 sterren

Es buena hasta que dejas de pagar…

Es buena pero en cuanto se acaban los créditos, o la no pago la mensualidad de los gadgets, la herramienta pierde su brillo, por que lo mejor se limita a que pagues nuevamente, entiendo los negocios, pero para mi es excesivo pagar mes con mes. Pero de manera general creo que bien, Ahhh por cierto debería haber una mejora para poder crear intros animadas para poder personalizar las plantillas y las animaciones son horribles.

7 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

THIS SOFTWARE IS BS

THIS SOFTWARE IS BS! TRIED THE FREE VERSION, WORKED PERFECTLY. THEN I PAID DO GET THE F-ING MASSIVE WATERMARK OUT OF THE 30 SECOND VIDEO, WHICH IT DOES NOT SAY IT WOULD BE THERE WHEN YOU TRY "THE FREE VERSION" BE AWARE! I WORKED ON THIS MINISCULE VIDEO FOR 7 HOURS AND OUT OF NOWHERE IMAGES STOPPED SHOWING UP, THE TIMELINE GOT REARRANGED. DOUBLE ARROWS OUT OF NOWHERE, THE BS WENT ON AND ON AND ON AND ON. I NEVER FINISHED THE F-ING VIDEO THERE IS SO MUCH BS / PROBLEMS WITH THIS APP! DON'T DO IT. OH, THEIR "CUSTOMER SERVICE" YEA, BS TOO! WAITED ON HOLD FOR WHAT THEY SAID WOULD BE 8 MINUTES, 45 MINUTES LATER A F-IN WORTHLESS FOREIGNER CAME ON THE PHONE AND WAS AS MUCH HELP AS IF I WERE TALKING TO A DOORKNOB!!!!!!!!!!!!!!!!

14 februari 2025
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

We sincerely apologize for the frustration you’ve experienced with Filmora. We understand how disappointing it must be to encounter issues after investing time in your project.

To clarify, our free version allows users to test the software’s features, but exported videos will include a watermark, as stated in our terms. Removing the watermark requires a licensed purchase. We regret any confusion regarding this policy.

Regarding the technical issues you faced, we’d like to investigate further. Please email us at customer_service@wondershare.com with details (e.g., project file or error screenshots) so we can address the problems directly.

We take your feedback seriously and will use it to improve our software and support. Thank you for bringing this to our attention, and we hope for an opportunity to make things right.

Beoordeeld met 1 van de 5 sterren

Sodom and Filmora ! No trial, charges from day one!!!

Promises a seven day free trial but then, when it’s just about to start the trial it demands from the bank that a transaction for £52 pounds be authorised right away!!! Fortunately, I have a bank that needs every online transaction authorised. I thought it would want a £0 authorisation but no! The full 52 quid on day ONE of the “free trial”!
I don’t frankly care how good the app is if it uses scammy method to strip you out of your hard earned cash, without even asking you!!!!

13 februari 2025
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

We apologize for the charge due to your misunderstanding of our trial policy. We understand that this must be frustrating and we apologize for any inconvenience this may cause you.

Our products offer free trials in order to give customers a certain understanding of the product before purchasing. The trial version only needs to be downloaded from the official website. However, the trial version will have certain limitations, such as watermarks. If you need to unlock all features, you need to subscribe.

The trial you understand is the 7-day Creativity Assets we give you when you purchase the main product, which is an additional resource used with the software. If you cancel before the end of the trial, you will not be subscribed to the product and will not be charged.

We understand your situation and will apply for a flexible refund for you. Please contact us at customer_service@wondershare.com or leave your email so that we can contact you.

Beoordeeld met 1 van de 5 sterren

DO NOT TRUST FILMORA

The company appears to be implementing copyright protection measures for its effects, potentially limiting their use and accessibility. This may result in additional costs or legal consequences for users who employ these previously free effects.

15 november 2024
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

Thank you for reporting your concerns about copyright.

Don't worry, our program clearly marks whether it can be used for commercial purposes. If you use commercial resources but receive a copyright-related notice, you can contact us at any time via customerer_service@wondershare.com and we will take immediate action to help you.

Thank you again for reporting this issue to us. Please trust us and don't worry.

Beoordeeld met 1 van de 5 sterren

Request for Refund

Request for Refund – Filmora Pro Accidental Purchase

Dear Wondershare Support Team,

I hope you are well. I recently purchased Filmora Pro through Google Play by mistake, as my payment method was automatically charged. I would kindly like to request a refund for this accidental purchase. The order is visible in my Google Play order history, but I am unable to click on it to request a refund directly through Play Store.

I appreciate your assistance in resolving this matter
pro_lifetime_1 (Filmora: Al Video Editor, Maker)
Order date: 2024-09-26
Order type: App
Amount: PKR 8,300.00
Transaction ID: GPA.3349-7605- 0994-06301..0

28 september 2024
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

Thank you for your feedback. We are sorry to hear that you would like to cancel our product.

To clarify, since you purchased it on a third-party website, we are unable to refund you.

Don't worry - please let us know your contact details and our team will contact you via email with the correct method and video tutorial on how to cancel Google orders to resolve your issue and find a solution that ensures your satisfaction.

Beoordeeld met 1 van de 5 sterren

F0CKING BANNED THEY SAY IM USING…

F0CKING BANNED THEY SAY IM USING CRACKED/MOD APP TO LOGIN WTV WHY IM PURCHASING PREMIUM CROSS PLAN IF I CAN USING MOD CRACK LOL .. ID1OTS .. CUSTOMER SERVICE REAL BOT

18 juni 2024
Review zonder uitnodiging
Logo Filmora Womdershare

Antwoord van Filmora Womdershare

I apologize for any inconvenience this may have caused you. Our system has detected that you were using a cracked/mod app to login, which is against our terms of service. We take this matter seriously to ensure the security and integrity of our platform. If you believe this was a mistake, please get in touch with our customer service team and we will investigate further. I appreciate your understanding.

Beoordeeld met 1 van de 5 sterren

👎Je poste un nouvel avis

👎Je poste un nouvel avis. Car les bugs sont toujours là !!! Rien ne fonctionne correctement et le logiciel fait buguer mon Mac. Ça fait plusieurs jours que mes problèmes ne sont pas résolus. Ras-le-bol de passer des heures avec le support pour rien.
Je ne conseillerais à personne d'acheter ce logiciel et n'importe quel autre de wondershare.😡

1 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Decepcionado con la empresa

Decepcionado con la empresa, me realizaron un cargo no autorizado a mi tarjeta.

Estaba probando Filmora para ver si el editor de vídeos se adapta a mis necesidades pero los cargos no autorizados y lo difícil que es ponerse en contacto con soporte te quitan las ganas de todo.

25 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

That app is crap

That app is crap, I paid the subscription money and I could never use it, it said system error and when I contacted support they never solved the problem, in a few words the app is not what they say, it is very bad and it doesn't work for editing video. DON'T BUY IT, don't buy it! it is a broken service
That app is crap, I paid the subscription money and I could never use it, it said system error and when I contacted support they never solved the problem, in a few words the app is not what they say, it is very bad and it doesn't work for editing video. DON'T BUY IT, don't buy it! it is a broken service

That app is crap, I paid the subscription money and I could never use it, it said system error and when I contacted support they never solved the problem, in a few words the app is not what they say, it is very bad and it doesn't work for editing video. DON'T BUY IT, don't buy it! it is a broken service

That app is crap, I paid the subscription money and I could never use it, it said system error and when I contacted support they never solved the problem, in a few words the app is not what they say, it is very bad and it doesn't work for editing video. DON'T BUY IT, don't buy it! it is a broken service

10 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I was using it for 2 years was nice

I was using it for 2 years was nice, but yesterday I had an automatic subscription, I forgot about it...
No problem but, I can't login to Filmora cause don't remember the password and the old email can't access to recover it...

Have send 4 times emails got one reply but then nobody is helping... calling none answering what the hell???

7XJ2876986773963N

17 november 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

It's super easy to work with

It's super easy to work with, such a pleasure! But if you don't buy the full version you will have a huge watermark when you export the video. I wwatched some videos on youtube how to get rid of it but they are old and show how to blur the watermark when it used to be a small one in the corner so now I will have to deinstall it....

18 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I use Filmora X every day!

I use Filmora X Every day for creating music videos. Importing media is simple and minipulating media tracks on the timeline is easy. I want to use "beat detection" for synching my music to video, but so far, it has been so easy without it, I haven't needed it yet. But it is nice to know that it is there when I do.

2 oktober 2021
Review zonder uitnodiging

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