Filter Flair Reviews 584

Absolutely five star service from Jordan, ordered two filter and the new one was leaking so Sunday afternoon panic sat in, emailed there service department and asked for help, Jordan sent a email and said the O ring in the filter housing might have gone included pictures etc so sent a overnight delivery for the O ring, fitted it with the instructions provided and happy days! All back up and running. It’s not often in these times you get customer service and support like this! Honestly you now have a customer for life top marks

Delivered filters just fine, but… to get the price they advertise on google you have to fill out a survey for some reason. Then they will email you both the code and a seemingly endless barrage of spam. Use a fake email address if you patronise the site.

*update* dropped them from 3 to 1 star. They are still sending me spam emails despite hitting unsubscribe. Based on the end of the email it seems I only unsubscribed form one type of spam. Since I can’t go lower than 1 star I’ll report to offcom if the new unsubscribe doesn’t work.

OK. A qualifying statement. I never give 5-stars, as someone who works in the service sector, there is always a way to improve, but I would give Filter Flair 4.9..!

There are other, cheaper, filter suppliers on the internet, but none give the service I have had from Filter Flair. I have ordered from those other suppliers, but I have also received counterfeit filters.

Filter Flair have always sent me genuine filters, I have never had any doubt on that - once you get a counterfeit, you will understand how I know the difference.

Once I ordered my filters, they dispatched them within a day. I had an email to confirm the order and then I also had an email informing me that as a repeat customer, I was getting my name on the "wall of fame"..!

I received shipping information from Filter Flair and Royal Mail and regular shipping emails. Throughout the delivery process, I got regular emails, even got three after the package arrived, one from RM and two from FF..

In a year, when I need more filters, yes I will check other sites, but I will 99% of the time return to Filter Flair to replace my genuine Samsung filters with genuine Samsung filters from Filter Flair.

After struggling to locate a replacement for the water filter in my relatively new Samsung American Fridge Freezer, I reached out to this company. I provided them with the specifics from my current filter and the appliance itself. They responded promptly, offering comprehensive information that reassured me about purchasing the filter through them. It arrived swiftly and was an exact fit. I wholeheartedly endorse this company.

The Filter Flair website was easy to navigate and find the exact product I was looking for. The price was very competitive and postage very reasonable.

The delivery time was as described and the item packaged very well for protection.

I am very pleased I chose Filter Flair for my replacement fridge filter.

This was my first experience using Filter Flair. The service provided was seamless, with great communication on the status of my order. Delivery time was speedy. They will definitely be my first choice from now on.

We ordered a three-way tap from Filter Flair. Unfortunately, the tap was not working well after installation, the filtered water was dripping. We contacted their customer support, and Mark, the sales rep, was very helpful and contacted the manufacturer immediately. They sent us a replacement part quickly, which fixed the issue.

I can 100% recommend Filter Flair: I think we were unlucky with the tap (it's probably uncommon to receive a faulty tap), but they owned up to the issue and provided a good resolution very quickly.

First time Ive ever purchased anything on line but I must say that it was easy and safe to do.
Easy to manoeuvre around the website and the payment method was secure. I felt safe.
The product was as displayed and arrived well packed and just what I wanted. 5*+

I contacted this company because my water filter on my fairly new Samsung American Fridge Freezer’s filter needed to be changed.
I couldn’t find the filter anywhere.
I emailed the company and gave them the details of what was on my existing filter and the details on the appliance.
They replied really quickly with plenty of information which gave me the confidence to purchase the filter from them .
It arrived very quick and fitted perfectly.
Highly recommend this company.

Albeit there was a discrepancy with the order, the customer service/aftersales were nothing but amazing in resolving the matter. I would not hesitate in using this company again.

Great range of products with clear descriptions and recommendations. The whole house water filter system is well made and very easy to fit. Looks very neat in my cupboard under the stairs. Can already tell the difference in the quality of the water. All in all very impressed with the product and the company. Thank you!

Got some replacement pipes. I looked everywhere. Only found what I needed here. Fast delivery. Bye bye leaks

Great company. Will definitely be using them again

Very fast delivery and no quibles whenI had ordeed wrong part

Good price and good product

Good fast service very helpful

Very good company to deal with, telephone queries answered quickly with sensible answers/solutions. Price of items very good, postage was free and the tap was delivered next day.
My only negatives are the lack of instructions to fit the filter that went with the tap and the poor instruction with the tap itself. In addition, I would suggest most houses would be using 15mm pipe and therefore a suitable connector would be for a 15mm stop tap but the fitting supplied didn’t include 1. There were other connections supplied but I have no idea what they fit.
In summary, good service, good tap, great price but poor instructions.

Would 100% recommend, quick delivery, excellent price!