Review for individual staff. Excellent customer service from Sheila, who went the extra mile to finish setting up a demo webinar for me - even though this help was (I sensed) not strictly her obligati... Toon meer
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Lees wat reviewers zeggen
My application got a little stuck, so I sent a support email request. This didn't get answered all that quickly but my follow-up call got answered almost immediately, I was quickly put through to t... Toon meer
The bank is useless for day to day banking e.g., making a simple sterling transfer from Fineco sterling account to another sterling account in the UK takes at least two days and vis-a-vis, but it... Toon meer
Bedrijf heeft geantwoord
INCOMPETENZA E DISCUSSIONI CONTRADITTORI TRA LE PERSONE HELPDESK. Ho richiesto un documento della carta credito, ho scritto, ho chiamato. Se parli con più persone, danno informazioni contraddittori e... Toon meer
Bedrijfsgegevens
Over FinecoBank UK
Geschreven door het bedrijf
FinecoBank is one of the leading FinTech banks in Europe, listed and part of Euro Stoxx 600.
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
DISCOVER MORE
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
Contactgegevens
Via Marco D'Aviano 5, 20131, Milano, Italië
- support@finecobank.com
- finecobank.co.uk
2,7
Slecht
493 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Am very satisfied with your services
25 mei 2022
Review zonder uitnodiging
I'm still interested for my Fineco…
I'm still interested for my Fineco account I try to manage my transaction soon and I am so happy with my Fineco bank
24 mei 2022
Fineco is not a bank
Fineco is perfect for online brokerage but it is NOT A BANK and operators will struggle even with a simple transaction check.
I am now waiting a week to get an answer by mail about a transaction and the support is hopeless.
Go for HSBC Currency if you need a double currency account.
4 mei 2022
Review zonder uitnodiging
Antwoord van FinecoBank UK
Hi Carmelix,
we are sorry to read about your negative experience. Fineco is a bank, operating in Italy for over 20 years and since 2017 also present in the UK, you can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1). As a bank it is our duty to offer our customers high standards of security, for this reason we have verified your position and after due diligence we have completed the transaction you requested. For any need please consider our costumer care always at your disposal, Thanks
Fineco team.
Request promptly addressed
Request promptly addressed. Total lead time of 2 days to open an ISA could be faster
28 april 2022
Telephoned in response to an email…
Telephoned in response to an email message I had received. Excellent and very helpful customer service.
27 april 2022
Review zonder uitnodiging
Great platform with FANTASTIC customer service!
Opening the account was easy and quick. I have had a few technical glitches which the Customer Service folk have been fantastic at sorting out. The platform is great, and the rates and range of services easily the best I have seen. So far so good!
25 april 2022
Very friendly staff and trying to help…
Very friendly staff and trying to help and solve my issues...
22 april 2022
Review zonder uitnodiging
Best broker and bank
Been a daily client for several years now, and I'm getting great support, low fees and all the tools I need. The only improvement point I would like to see are the quick GBP transfers that the high street bank have been offering (with credit time within 2h), otherwise it's great
20 april 2022
Review zonder uitnodiging
Quick resolution to a technical issue
Recognised and got a technical issue resolved very quickly. Bravo!
19 april 2022
Polite, prompt, clear, solution provided, problem resolved.
Polite, prompt, clear, solution provided, problem resolved.
Grazie mille!
Cordiali saluti.
14 april 2022
Review zonder uitnodiging
Good and professional service
14 april 2022
Review zonder uitnodiging
Still getting to know
I am a newbe and can not really give any real comment. But I will be back to give you more.
10 april 2022
Excellent customer service.
7 april 2022
You get what you pay for
A few months ago, I decided to open an account with them but the process is so lengthy and cumbersome so I gave up. I have trading accounts with Barclays, Fidelity and Hargreaves but because of lower charges, I was tempted to try Fineco.
Right now, I am in process of opening an account with them again but after reading some latest reviews from a few people here, I won't bother. I was mainly interested in trading ETFs which I trade very actively but if it means I would have to call them to trade ETFs ( as someone said), NO THANKS. I would rather pay a little extra and trade with industry leaders.
Another issue is...language barrier. I tried to get some information over the phone but the person on the other end could not converse properly.
6 april 2022
Review zonder uitnodiging
Antwoord van FinecoBank UK
Hi Dave,
We are sorry for your negative experience
We have sent you a contact request.
Please reply to the email sent by Trustpilot so we can contact you.
Thank you
Fineco Team
Really helpful
6 april 2022
Review zonder uitnodiging
Fineco Bank wants to have UK business…
Fineco Bank wants to have UK business but unfortunately it does not compare with UK high street banks. Bank to bank transfers are just too slow. Even if you make a sterling to sterling transfer it takes 24 hours, provided you do it before midday, but up to 2 days if you try after midday. Currency conversions take up to 2 days. So in other words if you want to transfer euros from say France to pay a bill in the UK it could take you 4 days ie 2 days to convert the money from your Fineco euro account to sterling and another 2 days to make the bank transfer. I was told that this is because Fineco is an Italian bank, that this is current practise in Italy. Well I can use a UK high street bank and make transfers from a euro account & convert to sterling with Revolut in a few minutes. Fineco service is however very good but just a pity that their banking is so antiquated. The investing part of the bank is also good and efficient.
31 maart 2022
Review zonder uitnodiging
Antwoord van FinecoBank UK
Hi James,
we are sorry to read about your bad experience. We are working to speed up money transfer times. As for currency exchange, the available balance is updated immediately, while the opening balance takes a couple of days to process. Fineco is constantly evolving and we always try to provide the best experience to our customers. Thank you again for choosing Fineco and do not hesitate to contact our Customer Service.
Thank you
Fineco Team
I had a query and it was answered fast…
I had a query and it was answered fast and with clarity. Thanks
24 maart 2022
Review zonder uitnodiging
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