Review for individual staff. Excellent customer service from Sheila, who went the extra mile to finish setting up a demo webinar for me - even though this help was (I sensed) not strictly her obligati... Toon meer
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Lees wat reviewers zeggen
My application got a little stuck, so I sent a support email request. This didn't get answered all that quickly but my follow-up call got answered almost immediately, I was quickly put through to t... Toon meer
The bank is useless for day to day banking e.g., making a simple sterling transfer from Fineco sterling account to another sterling account in the UK takes at least two days and vis-a-vis, but it... Toon meer
Bedrijf heeft geantwoord
INCOMPETENZA E DISCUSSIONI CONTRADITTORI TRA LE PERSONE HELPDESK. Ho richiesto un documento della carta credito, ho scritto, ho chiamato. Se parli con più persone, danno informazioni contraddittori e... Toon meer
Bedrijfsgegevens
Over FinecoBank UK
Geschreven door het bedrijf
FinecoBank is one of the leading FinTech banks in Europe, listed and part of Euro Stoxx 600.
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
DISCOVER MORE
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
Contactgegevens
Via Marco D'Aviano 5, 20131, Milano, Italië
- support@finecobank.com
- finecobank.co.uk
2,7
Slecht
493 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent response to my stupid mistake when transferring money
I made a stupid mistake when transferring a sum of money into my account. This was very quickly sorted out after I phoned the Bank and the money replaced.
9 februari 2022
Review zonder uitnodiging
Excellent Client service
Excellent Client service. Very good banking app.
4 februari 2022
Review zonder uitnodiging
nice easy to use banking system
nice easy to use banking system, security is very good, customer service is human not robot, works great for me.
3 februari 2022
Very helpful.
3 februari 2022
Excellent Service
31 januari 2022
good service
29 januari 2022
Fineco is only for people born in UK
I was hoping to open a bank account or trading account with Fineco today. If you are not born in the UK even if you have been a UK citizen for over 50 years you are still identified by the country you are born in. I gave it 2 stars as the person on the phone was nice.
Need to change this if you have been a UK citizen for over 50 years but were born in the US you cannot join fineco
29 januari 2022
Review zonder uitnodiging
Antwoord van FinecoBank UK
Hi Paul Smith,
we are sorry to read about your negative experience. We would like to clarify that to open an account with Fineco you need to be a UK resident, you do not need to be born in the UK. Another requirement for opening an account is not to be a US person. Therefore, the only mandatory requirement is the tax residence and registered UK and not be US person. If you are a UK resident we will be happy to provide you with the support you need to open a current account, please call us on 0800 640 6465 from the UK or +44 (0)20 7065 7555 from abroad, Monday to Friday from 08:00 to 09 pm.
Thank you
Fineco team
Very bad experience to open an account.. unhelpful support
Very bad experience to open an account with Fineco Bank. Their systems do not work properly and they have the worse image recognition system I have seen in my life to validate my passport. After all the time and hassle to complete my account (which will make them money) they sent me an automated email saying my name has a mismatch. I have to start another application from scratch! Funny enough, another requirement in the email was to send them my signature via email. Two conflicting requests.. One says start again from scratch and another says sends us something via email.. I looked at all the documents downloaded from my application and I found that my name on the passport and everywhere on all documents is the same. So I contacted their useless support team to explain and advise. They copied pasted the automated email and sent me that as a reply instead of trying to resolve the issue. What kind of customer support team copy pasties the same answer from an automated email to their clients? Horrible experience, will be going to their competitor.
27 januari 2022
Review zonder uitnodiging
Antwoord van FinecoBank UK
Hi,
we are sorry for your negative experience
We have sent you a contact request to resolve the issue as soon as possible.
Please reply to the email sent by Trustpilot so we can contact you.
Thank you
Fineco Team
A/C opening is long winded, and takes a day or two.
Opened an account with a view to opening an ISA. The process is more lengthy, and long winded, than say with a UK provider such as HL. Also, with the time to actually open the account, then another 24 hours at least for the ISA to be approved, it's a delay I was not expecting, so a clearer procedural process would be useful.
The share delaing costs are exceptionally low, so this probably makes up for everything. Telephone support was good when i phoned.
25 januari 2022
Review zonder uitnodiging
5 starts for customer support, 3 for IT platform
5 starts for customer support, 3 stars for IT systems: backend is from the 80ies, with 8-chars only passwords (very insecure) and 1 day lead time to see updates in the system. Frontend is good, but in many pages it's still a mix of English + Italian - this is not good enough for an international audience.
22 januari 2022
Had a reply after the weekend
Had a reply after the weekend. Haven't had chance to follow it up but that is my fault!
21 januari 2022
Consultants are not so very nice over…
Consultants are not so very nice over the phone
20 januari 2022
Review zonder uitnodiging
Antwoord van FinecoBank UK
Hi,
we are sorry for your negative experience
We have sent you a contact request.
Please reply to the email sent by Trustpilot so we can contact you.
Thank you
Fineco Team
all good thanks
20 januari 2022
Review zonder uitnodiging
not the smoothest process to open an…
not the smoothest process to open an account comparing to other brokers but now looking forward to some trading
20 januari 2022
Antwoord van FinecoBank UK
Hi V Maffei,
thank you for sharing your experience.
Fineco is a regulated bank so unlike other brokers our account opening process can be longer.
We are always working to improve our services and implement new features to make sure customers enjoy the experience on our website and we listen to your feedback.
Thank you again and please consider us at your disposal.
Fineco Team
Excellent service
17 januari 2022
Excellent service
12 januari 2022
Review zonder uitnodiging
Amazing customer service fully…
Amazing customer service fully satisfied 😘
11 januari 2022
Review zonder uitnodiging
Good, BUT:
The process of joining was horrible.
However, I thought it was a good trading platform.
Be aware, if you create an ISA account you can only invest in stocks with GBP as the underlying currency. This was too restrictive for me so I terminated my account. Phone support was great.
6 januari 2022
Review zonder uitnodiging
Professional polite service
Professional polite service. Thank you.
5 januari 2022
Review zonder uitnodiging
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