Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Toon meer
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Lees wat reviewers zeggen
"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Toon meer
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Toon meer
Cigars are great, but there is too much risk delivering to the US. My order was originally placed in July. After customs seized the first shipment and forced me to pay to have the 2nd shipment release... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Contactgegevens
Bahnhofstrasse 52, 8001, Zürich, Zwitserland
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
4,2
Goed
341 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Nouvel envoi rapide après perte du…
Nouvel envoi rapide après perte du premier colis.
Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi.
C’est une maison sérieuse, compétitive et honnête.
Merci
25 februari 2026
My Last Box cigars!
I can say , as always, all Right!!! Order, confirm, shipping and cigar’s quality, wery good!!
28 januari 2026
Lohana has been terrific in getting me…
Lohana has been terrific in getting me all of my orders asap!
5 januari 2026
No responces to emails no one answers…
No responces to emails no one answers phone calls
17 september 2025
Antwoord van FinestCigars
Dear Mr. Cingire,
Thank you for contacting us.
We appreciate your patience as we're currently handling a very high volume of emails and calls due to recent changes in import regulations in some countries.
We're very glad to know you successfully received your last shipment.
Please note as shared in previous communication, we're currently not processing new order requests to the USA until further notice, as we're currently mainly focusing on pending orders at this time.
We appreciate your patience and understanding at this time.
We value the time you’ve taken to share your experience, as it helps us improve our services.
You can contact us through our Customer Service channels at info@finestcigars.com, all messages without exception will be answered as soon as possible as we offer a 100% satisfaction guarantee on all orders.
Sincerely,
Natalie
Customer Service team
Super and good kvalti
3 september 2025
I have been waiting for almost five…
I have been waiting for almost five months for my shipment . I have asked for a refund but they are not refunding me . They keep saying just wait and a soon as they can they will try to reship my shipment . They
have not even offered me a free anything to compensate me ????
26 augustus 2025
Antwoord van FinestCigars
Dear Mr. Weiss,
Thank you for reaching out to us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
Please be advised that we have followed up on this situation and the Customer Service Agent that received your request has followed up with you via email to provide the expected resolution.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@swisscubancigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Cigars are great
Cigars are great, but there is too much risk delivering to the US. My order was originally placed in July. After customs seized the first shipment and forced me to pay to have the 2nd shipment released, it was October by the time I received my cigars. Again, product was fine, but stop promoting shipping to the US.
3 oktober 2025
Antwoord van FinestCigars
Dear Mr. Underwood,
We truly appreciate you taking the time to share your experience and are very sorry for the inconvenience you faced with your July 2025 order. We completely understand how frustrating it must have been to deal with customs issues and the resulting delays.
We’re pleased to know that you have finally received your products through our free resend guarantee and are satisfied with their quality.
If you had to pay any customs taxes to have your shipment released, please feel free to share your tax payment receipt with us — we’ll gladly offer you reward points as compensation, which can be used as a discount on future orders.
We truly appreciate your patience and understanding regarding the recent customs regulatory changes that affected many U.S. deliveries. While we always strive to ensure a smooth experience, these regulations remain beyond our control as a company.
Thank you for being our valued customer and for your honest feedback. Should you have any further questions or concerns, please don’t hesitate to contact our Customer Service team directly at info@swisscubancigars.com or by phone at +1 (850) 364 4421 — we stand by our 100% satisfaction guarantee and are always here to help.
Sincerely,
Natalie
Customer Service team
Because am still waiting to USA…
Because am still waiting to USA shipping since almost a month
19 augustus 2025
Antwoord van FinestCigars
Hello Mr. Olivieri
Thank you for contacting us and informing us about this matter. We apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
We regret that you did not receive your August 2025 order due to issues with local customs and post offices. For this reason, we offered to reship the products in a new order. However, you requested a cancellation, which has already been processed and will be processed within 5-7 business days. You will be notified by email.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.
Our Customer Service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Great cigar purchasing experience.
4 augustus 2025
Exceptional Service
"MY" customer service rep (Delineth M)
has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth was in constant contact with me. She made me feel like I was her only Client! Placing my next order now, thank you!!
21 juli 2025
Best of the Best
Finest Cigars has been my go to place for cigars for many years now. The interaction has always been good and the level of service is top notch. I would not hesitate to recommend buying from this company again and again!
29 juni 2025
Service is great and product arrives in…
Service is great and product arrives in great shape.
19 juni 2025
I didn't receive my order till now…
I didn't receive my order till now despite of many follow up and currently there is no update in the tracker as it is disconnected.
3 juni 2025
Antwoord van FinestCigars
Dear Mr. Khouzami,
Hope you're having a good day.
We truly apologize for any discomfort caused, as we understand how important it is for you to receive your products.
We would like to inform you that, unfortunately, your local customs did not allow the proper delivery of this order. We have also received your latest request, which we have responded to, and will continue to work with you directly via our email channel.
We truly value the time you have taken to share your experience, as it helps us become a better company for all our customers.
We appreciate your loyalty and would like to remind you to contact us through our Customer Service channels at info@swisscubancigars.com for further assistance, as we offer a 100% satisfaction guarantee.
Have an excellent day.
Delineth M.
Customer Service Team
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