Finisterre Reviews 1.125

I recently went into the Finisterre store in Cambridge and bought the Men's Future Waves Coho Sweatshirt in Deep Sea, along with a T shirt. As always, the staff were super helpful and friendly.

I think Finisterre is my current favourite brand and love their jackets, Ts and Sweatshirts, as they always feel and look great.

I never received my order, even after almost a month since the purchase. For an international shipment, this is completely unacceptable.

The company uses the cheapest and lowest-tier DHL service, which takes an excessive amount of time to deliver and provides a very poor customer experience. This service does not include phone contact during delivery attempts and does not allow delivery to a locker or pickup point, making it extremely inconvenient.

Despite multiple attempts to contact both the carrier and the company, no proper solution was provided. There was not even a single delivery attempt or phone call from the courier. I had to chase the carrier myself the entire time.

The latest update shows that the package is already being returned to the sender without ever being delivered.

This level of service is unacceptable, especially considering the price and the brand’s supposed quality. I expect a full refund.

I bought a large men’s Harlyn Long Sleeve T-Shirt white. Worn it 2-3 times only but after washing it’s shrunk to medium and the neck has lost its shape. Really poor quality cotton for £45 it’s a rip off. The linen shirt I have from Finisterre is very good quality so I’m surprised by how poor the cotton material is on this T-shirt.

Excellent customer service from the Finisterre team, helping me with my Stormbird waterproof jacket. This is my second Stormbird and I’m delighted with V2. Well done and thank you!

Really great customer service from Finisterre. My original order was unfortunately lost in transit, but the team were incredibly helpful and quickly sent out a replacement free of charge.

They were also very responsive and supportive when I later needed help with a return and refund query. Everything was handled smoothly and professionally throughout.

A really positive experience — thank you so much for your help!

I went into the Edinburgh George Street shop quite a few times looking for bags and a jacket. Daisy was extremely helpful, kind and always met me with a smile even after the third visit. Store is clean and tidy and staff are amazing. Would recommend a visit!

I had a problem with my old, but loved, Rainbird jacket, where the lining was flaking away at the neck. When I emailed Finisterre with my problem, hoping they might send me some tape to mend it, they not only emailed me right back but said they would replace the jacket completely. I sent it back at their expense the next day, and two days after that received my new Skybird jacket - it is even better than my old one, and I am beyond delighted with it.
As much as the new jacket is superb, it is really the helpful and responsive attitude of the company which really impresses me - this is not paying lip service to longevity and sustainability, it is really and actually doing it. Brilliant!

“GLAD TO HAVE FOUND YOU”
I unexpectedly came across Finisterre on Pinterest. I loved the look of some of the clothes and after reading the great reviews I decided to make a purchase of two pairs of trousers. My order arrived two days later and although I loved the look and the quality, unfortunately the trousers were too big. I posted the trousers back with a note and very quickly I received a personal email reply to my note and soon after a refund. So I decided to replace the two trousers and add to the order with three more pairs. I now have five pairs of trousers and I love them all. The quality is great and the looks are exactly what I was looking for. I have decided to write a review because I wanted to say how pleased I am with my purchases but most of all for the great customer service which I cannot fault. A BIG thank you!

My wife and I have been buying Finisterre products for years and think we both look cool in our wetsuits as we brave the Atlantic rollers with our body boards.

Recently I contacted Finisterre about a small issue with a well-worn rain jacket that I'd had for years. Their response was swift, friendly and incredibly generous. It typified their attitude as a company and the pride they take in the quality of their products. I wouldn't hesitate to recommend them.

Some of the best customer service I’ve experienced for years. 4 different stores helped me get an out of stock jumper, everyone went above and beyond to help. Thoroughly impressed by the Finisterre team.

Brilliant customer service, issue really very quickly resolved
Would certainly buy from Finisterre again.

Exceptionally helpful & efficient service. Actually the best customer service experience I think I’ve ever had from a retailer! Awesome - massive thanks
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Finisterre customer service is exceptional! I had an issue with some trousers I purchased over a month after I had bought them. The response was superb..I was given a range of options to resolve the situation, (I went for an exchange), and within a few days the replacement was on its way. I also received a gift card covering the difference in price between the two items.

Every time I have contacted their customer service or requested information from one of the shops I have been impressed at their response..the best and friendliest help I have received for many years.

Good looking, environmentally friendly, robust products.
Great customer service- I found a fault on some knitted socks - got a swift response and delivery of replacements from the Finisterre customer service team . I have found the service with any issues both remotely and in store has always been first class - which means I will keep coming back!

Thanks again

I was simply blown away by your outstanding customer service recently, I felt compelled to write and thank you.

My husband bought me a gilet back in 2024, and recently the piping started coming away from the fleece. I emailed customer services with photos, and was immediately offered either a repair or a replacement at a similar price. I opted for a new one and returned the damaged gilet.

I was kept constantly updated throughout the process. Even though my size was out of stock, they went above and beyond to track one down at their Bath store and send it to me.

This level of care, a full year after purchase, is truly exceptional. I’m so impressed and will forever be a loyal Finisterre customer. Simply incredible! Thank you!

really awesome and friendly customer service, and a great product

Visited the St Ives store this weekend a couple of times and the service was absolutely superb. Friendly, helpful and they really look after the customers. Love Finisterre products and the team in the St Ives store are a real credit to the brand.

New to this brand but definitely a returning customer. Great quality at a reasonable price. Had to speak to customer service for small issue. Lovely, friendly staff who dealt with email promptly and the issue was dealt within the day.
Cannot recommend both company and products highly enough.

Really rate the service from Finisterre and it's a big reason I return to them. Any issues are resolved super quick and they make it so easy for you!

I had an issue with a jumper that was handled in a professional way.
Hats off for the immediate response by email and resolving it in such a patient, understanding and friendly manner.
My special thanks go to Sophie from the Finisterre helpdesk!!