Not the peace of mind I paid for
In November 2025, my letting agent instructed FireJet (through a contractor called TM Fire Doors and Joinery) to refit two fire doors in my HMO. I thought I hired a specialist so the doors would be compliant when the work was finished.
In August 2026, my annual Fire Risk Assessment flagged one of the doors for missing intumescent protection at the lock and latch receivers in the frames. The photos show the intumescent strip cut cleanly around the lock receiver, leaving that area unprotected.
When I raised this, the company offered to come back and fix it. However, they said the issue wasn't their responsibility because it wasn't in the original scope of work and hadn't been recorded as defective or missing when they attended. By then I had already paid another contractor to fix it, so I asked for a partial refund which was declined.
The point of hiring a fire door specialist is to rely on their expertise, not to give them an exhaustive list of defects to address. I would have expected a competent installer to spot and flag an issue like this while refitting the door. As a landlord, the penalties for non-compliance are in the thousands, so a contractor who only works to a defined scope and doesn't flag problems is a real risk.
If you need confidence that your fire doors will be compliant when the job is done, I would recommend being VERY explicit and exhaustive about scope with this company, or looking elsewhere.
