I have not received my fire pit yet, but so far these guys are amazing. Great knowledgeable sales, quick to answer the phone and a can do, want to help attitude. Same experience with customer servic... Toon meer
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Lees wat reviewers zeggen
Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Toon meer
The customer service was great and the stove was shipped out quickly. The delivery driver from Fed Ex Freight was a complete ass. Had an attitude from the moment he pulled in. Next time I order someth... Toon meer
Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Toon meer
4,5
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175 reviews
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Service
Service , selection, and price were better than all other sites.
I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the process, and helped me to get everything taken care of with piece of mind. I wish all businesses were like this
14 augustus 2026
So many options to choose from
So many options to choose from. The customer service from Darrel was fantastic, quick, helpful with my questions, and very efficient!
15 augustus 2026
Review zonder uitnodiging
Antwoord van Firepitsurplus
Thank you, Kristy! We're glad Darrel was able to answer your questions quickly and make the selection process easier. We know having so many fire pit options can be overwhelming, so it's great to hear that his guidance was helpful. We really appreciate you choosing Fire Pit Surplus!
Great price and fast shipping
31 juli 2026
Antwoord van Firepitsurplus
Thank you, Maryn! We're glad you were happy with the price and that your order arrived quickly. We appreciate you choosing Fire Pit Surplus and taking the time to share your experience.
Darrel provided great customer service through a difficult experience
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire pit arrived with a missing part that set me back two weeks, and the unit itself had a crack on the outside. On top of that, a refund I was promised took far too long to sort out.
Through all of these problems, Darrel was consistently responsive and did a good job addressing each issue as it came up. There were many, and I appreciated that he always picked up the phone and worked to help. Overall, he handled a difficult situation well.
19 maart 2026
Review zonder uitnodiging
Antwoord van Firepitsurplus
Thank you, Nihil, for taking the time to share such detailed feedback. We're sorry the issues with your fire pit, missing part, backyard service, and refund made the experience more difficult than it should have been. We're glad Darrel remained available throughout the process and worked with you to address each issue. We truly appreciate your patience and your recognition of his efforts.
Everything thats advertised is spot on…
Everything thats advertised is spot on we appreciate the fast service and quality products thank you
5 augustus 2026
Antwoord van Firepitsurplus
Thank you, Shelly! We're glad to hear that everything was as advertised and that you were happy with the service and product quality. We appreciate you choosing Fire Pit Surplus and taking the time to share your experience.
The ride was good
It was nice to do something different. The building we met in could be more organized. People were confused as to which line they should be in. It also would be nice to be able to fill out the release form before the time if the excursion. Many people struggled to fill it out and people just initial it not knowing what the agreed to. Darrel was fun.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Firepitsurplus
Thank you, Beth Ann! We're glad to hear you enjoyed the ride and had a fun experience with Darrel. We also appreciate your feedback about the check-in process and release form. We'll keep your comments in mind as we look for ways to make the experience more organized and easier for everyone.
Antwoord van Firepitsurplus
Thank you, Ronald! We appreciate you taking the time to share your experience. Providing helpful and pleasant customer service is important to our team, and we appreciate your support of Fire Pit Surplus.
Darrel Goodall and firepitsurplus are the best!
Worked with Darrel Goodall at firepitsurplus, he was great! Their price was unbeatable, very happy with my fire pit, it is one solid beast (500 pounds!). Thanks Darrel!
10 juni 2026
Review zonder uitnodiging
Antwoord van Firepitsurplus
Thank you, B Kay! We'll be sure to pass your kind words along to Darrel. We're happy you found a great price and are enjoying your new fire pit. A 500-pound fire pit is certainly a solid addition to any outdoor space. We appreciate you choosing Fire Pit Surplus!
Darrel was a great salesperson and got…
Darrel was a great salesperson and got me to the right product for my house. I appreciated his follow up as well. I recommend their company. I did the purchase through their chat and email which was very convenient as I'm always on the go.
11 mei 2026
Review zonder uitnodiging
Antwoord van Firepitsurplus
Finding the right product can make all the difference, Judith. We're pleased Darrel was able to help you find the right fit for your home and that our chat and email support made the purchase convenient for your busy schedule. Thank you for recommending Fire Pit Surplus.
Excellent store
Excellent store. Best prices. Everything was arranged perfectly down to shipping. Thanks
11 juli 2026
Review zonder uitnodiging
Antwoord van Firepitsurplus
Thank you for sharing your experience, Slawomir. We appreciate you recognizing our pricing and the smooth ordering and shipping process. It's great to know everything was arranged properly from purchase through delivery.
Good to work with.
I worked with Darrel a good bit to get an order put together, he was helpful and patient, would recommend.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Firepitsurplus
It was a pleasure helping you put your order together, Josh. We'll be sure to pass along your kind words to Darrel, and we appreciate you recognizing his patience and helpfulness throughout the process. Thank you for the recommendation.
Antwoord van Firepitsurplus
Thanks for sharing your experience, Ed. We appreciate your kind words about our sales team and are especially glad the fast shipping helped make your purchase a smooth one. Thank you for choosing Fire Pit Surplus.
Recieved my stove within a few days of…
Recieved my stove within a few days of ordering. No issues.
28 juli 2026
Antwoord van Firepitsurplus
Thanks for sharing, Bret. It's great to hear your wood stove arrived within a few days and that everything went smoothly with your order. We appreciate you choosing Fire Pit Surplus.
Great customer service
Great customer service! I was able to immediately speak to someone with questions and when I had followup questions I was able to reach that same person. My wood stove arrived on time and will be installed soon but so far it looks great! Very happy with my experience with Firepit Surplus.
7 juli 2026
Antwoord van Firepitsurplus
Thank you for sharing your experience. Having someone available to answer questions throughout the purchase is important, and we're pleased you were able to reach the same person when you needed follow-up help. We hope your new wood stove installation goes smoothly and that you enjoy it for years to come.
I only received have the peices to my…
I only received have the peices to my fire pit. Still have not gotten a answer when and if I will get the missing part
21 juli 2026
Antwoord van Firepitsurplus
Trent, we understand how frustrating it is to receive only part of your fire pit and then be left waiting for an update on the missing piece. This is not the level of service we aim to provide, and we'd like the opportunity to look into what happened and get you a clear answer. Please reach out to our team with your order details so we can help move this forward.
Great company to order from
Great price, super fast shipping, received my insert 5 days after I ordered and it's in good shape and exactly what I ordered. Tried to order from a different company and got the wrong insert and hey wouldn't help me exchange it. I was stuck with it. Firepitsurplus got it right. Great place to order from. Thanks
20 juli 2026
Antwoord van Firepitsurplus
Five days from ordering to receiving the insert, and everything arrived in good shape. That’s a great outcome, especially after your previous experience with another company. We appreciate you giving Fire Pit Surplus a chance to get your wood stove insert right.
Extremely helpful through the entire…
Extremely helpful through the entire process. We love the fire pit as it brought our backyard renovation together. Jess in customer service goes the extra xtra mile!
3 juli 2026
Antwoord van Firepitsurplus
Jess will definitely appreciate this one. Helping customers through the entire buying process is what our team works toward every day, so it’s great to know she made a difference with your backyard renovation. Enjoy the new fire pit, Gary.
If you are looking for a bar height fire table, look no gurther
I had been searching for a bar height fire table for months. There were a few cheaper models on other sites, but they were all out of stock or were discontinued all together. Apparently, this is a niche item. I finally made the decision to spend the extra money and purchase the Elementi Rova on Fire Pit Surplus. Best decision I've made. Worth every penny. It is made from GFRC (glass fiber reinforced concrete) and made to look like real wood. It ships (for free!) completely assembled in 2 boxes. The base and the table top. It was packaged and palletized great. Super easy to set up. Screw 4 bolts into the table top, connect to the base and bolt from the bottom. You will need 2 people. It is heavy. Hook up the LP tank, put the battery (included) into the ignitor and you are ready to go. It comes with lava rocks. You can use colored glass rock if you like. The cover only goes over the table top, it does not cover the whole unit. I recommend the combo purchase with the stainless steel burner cover and the wind guard. The Customer service team at Fire Pit Surplus are amazing. I would give 10 stars if I could. Thanks Jess, your awesome!
16 juli 2026
Antwoord van Firepitsurplus
Brian, this is one of the most useful fire table reviews we've seen. The setup walkthrough, the note on the cover fit, the recommendation to pair it with the stainless steel burner cover and wind guard are the details customers landing on the Elementi Rova genuinely need before buying. You clearly put serious time into finding the right bar height fire table, and it shows. Jess will love the shoutout. Enjoy it.
Communication was timely and detailed
Communication was timely and detailed. Delivery was much earlier than expected but easy. Have not used it yet, but it looks fantastic and eager to do so once we finish the patio project.
9 juli 2026
Antwoord van Firepitsurplus
Jerry, an early delivery is always a good surprise. The patio will be worth the wait. Once everything comes together you'll have the perfect setup ready to go. If anything comes up when you're ready to fire it up, the team is easy to reach.
Great deal!!!
Great deal!!!! After shopping around, this company had the best deal, combo and no tax, free shipping on a large wood stove!!!
2 juli 2026
Antwoord van Firepitsurplus
Slawomir, a large wood stove is a real investment, and when the combo deal, free shipping, and pricing all line up the way they should, it makes the decision easy. Appreciate you doing the research and choosing us. Enjoy it.
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