Ordered on 11th June. Finally delivered 22nd June. I understand the first shipment was damaged by the carrier, who ,it seems, didn't notify FireSealsDirect. The second shipment barely survived wit... Toon meer
Bedrijf heeft geantwoord
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I found Fire Seals Direct online and ordered the product, which was processed and dispatched quickly. Unfortunately, the parcel was delivered to the wrong address, but this was due to the DX delivery... Toon meer
Bedrijf heeft geantwoord
Needed some information on ironmongery for fire doors found the staff very helpful, once ordered goods were delivered very quickly, whilst scanning their website i found a great range of products.
Bedrijf heeft geantwoord
I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Brandveiligheidssystemen leverancier
- Bouwgereedschap leverancier
- Brandbeveiliging
- Brandbeveiligingsdienst
Over FireSealsDirect
Geschreven door het bedrijf
Fire Seals Direct
Geschreven door het bedrijf
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Contactgegevens
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Verenigd Koninkrijk
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Fast delivery 🚚 arrived next day great…
Fast delivery 🚚 arrived next day great service and quality product
15 januari 2026
Antwoord van FireSealsDirect
Good morning, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
items are as described and delivered on…
items are as described and delivered on time. very happy with this service.
9 januari 2026
Antwoord van FireSealsDirect
Good morning Jim, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Antwoord van FireSealsDirect
Good morning, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 4* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Antwoord van FireSealsDirect
Good morning Lee.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the prices we offer and the quick delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Professional service and everything I…
Professional service and everything I need to complete the project I was tasked with.
12 januari 2026
Antwoord van FireSealsDirect
Good morning Neil.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Great service
Processed quickly. A bit of a hiccup with the delivery but that was down to the delivery company.
Fire seals were very helpful and sent out a duplicate order.
Definitely would use again.
12 januari 2026
Antwoord van FireSealsDirect
Good morning Catherine.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that we were able to resolve the issue with the delivery and get another order out to you quickly.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Great company to buy from
Great company to buy from. Fast delivery and always the right order.
6 januari 2026
Antwoord van FireSealsDirect
Good morning Paul.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Antwoord van FireSealsDirect
Good afternoon Emilian, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Failed Delivery
The service from Fire Seals Direct was good as usual. However, on this occasion it was let down by the delivery company who failed to deliver 3 times.
Fire Seals Direct did sort the issue by using a different delivery service.
8 januari 2026
Antwoord van FireSealsDirect
Good afternoon Peter, hope you had a nice weekend.
Thank you so much for taking the time to leave us a review.
Our apologies on this, we had several orders impacted by the storm at the end of the other week, which delayed this order and I can see a replacement was arranged for you.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good all around
A very good web site along with better than average pricing
Let down only by their delivery company again!
5 januari 2026
Antwoord van FireSealsDirect
Good afternoon John, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 4* review!
Our apologies on this, we had several orders impacted by the storm at the end of the other week, which delayed this order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good but missed delivery slot
Clear website. Product came as ordered. However, I paid for the next working day delivery (and ordered at Thursday 1 pm) but, instead of arriving on Friday, it arrived Monday.
8 januari 2026
Antwoord van FireSealsDirect
Good afternoon.
Thank you so much for taking the time to leave us a 4* review!
Our apologies on this, we had several orders impacted by the storm at the end of last week, which delayed this order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Easy to use the site quick delivery
7 januari 2026
Antwoord van FireSealsDirect
Good afternoon David.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great service
7 januari 2026
Antwoord van FireSealsDirect
Good afternoon.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great customer care
7 januari 2026
Antwoord van FireSealsDirect
Good afternoon Eddie.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Antwoord van FireSealsDirect
Good afternoon Steve.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Not delivered
Not delivered. Keep getting a message from delivery company (DX) saying day of delivery and then nothing arriving. Very ureliable and delaying my project. Poor service, considering a 1/4 of the cost was in delivery fees for a relatively small item.
4 januari 2026
Antwoord van FireSealsDirect
Good afternoon Sony
Thank you so much for taking the time to leave us a review.
I am so sorry that we, through the courier, have let you down, I have escalated with the courier to ensure these are delivered tomorrow..
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Not fireseals fault to be honest but…
Not fireseals fault to be honest but delivery driver brought me a damaged parcel with broken fireseals very disappointing
22 december 2025
Antwoord van FireSealsDirect
Good afternoon Luke and Happy New Year.
Thank you so much for taking the time to leave us a review.
I am so sorry that we, through the courier, have let you down, I have reached out via email to discuss next steps on rectifying this issue.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Antwoord van FireSealsDirect
Good morning Robin and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Fire door seals
Hi
Fast efficient service. good communication. Pleased with my purchase. Jeff
17 december 2025
Antwoord van FireSealsDirect
Good morning Jeff and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Products are excellent but their picking and delivery are poor
Products are excellent but their picking list following an order is confusing as items that were not picked up still appears on the list only to realise upon receipt a number of items missing and have to chase up for them to make good. Also, the delivery company - DX Express, which is contracted out need to improve their services as imprompt, as in delayed, at times for days as opposed to next day, seriously undermines ongoing projects.
20 december 2025
Antwoord van FireSealsDirect
Good morning Aryan and Happy New Year.
Thank you so much for taking the time to leave us a review.
This is great feedback, and I am so sorry that we, through the courier, have let you down, I can see the order was delivered on the 29th, any issues please let us know.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
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