Firstactive Reviews 

As with many other reviewers, the account is taking far too long to open, (opened over two weeks ago and still not active), with one communication stating they are extremely busy! If this account is ever opened, I will close it straight away. Keep away from this bank; your time is better than a few extra percentage points!

over a week to open an account. I am still waiting . I will open an account somewhere else other than these cowboys.

As others have said taking too long to even open account
Has now been more than a week since I applied
I applied with Spring account opened immediately my cash is now with them earning interest

False advertising.... they advertise opening an account in minutes....10 days later still waiting for them to verify account. Only correspondence is they have "had high demand and taking longer than normal to open and dont bother ringing them as their team can't help"... if they can't deal with the demand then dont let yourselves go to top of the best buy table for rate. Shocking in this day and age... i know the ID system they use and have never had a problem with other organisations that use the same ID provider..... won't bother depositing any funds now when or indeed if they finally open the account.

Was attracted by the generous interest rate and FA was a recommendation on Moneysaving Expert. However, applied several days ago and the application is still being processed! NWG know who I am but for some reason, their security needs more. Many other other banks and building process an application almost instantly. Have found and instantly opened a better savings account so probably won’t put any funds in anyway now even told it is approved. Am beginning to wonder if they are actually a real bank.

Applied on Tuesday and checks still in progress almost a week later. Was attracted by the headline interest rate and backing of NWG, but will no longer be funding the account if it approved because the extended delay has impacted my confidence. FWIW I’m already a customer of NWG.

Managed to open account fine. Tested it by depositing £10 and then try take out £1. Whilst it was more than happy to take the money, it just would not let me take the money out. No errors, or messages - even looks like the transaction went through. However, on transaction history nothing shows and balance stays the same. Will be closing this account down, cannot rely on them.

Requested to open an account 21/8/26. Page said “verifying identification” for one week. At which point I contacted their digital assistant. I had not received any communication from them and the DA asked for my email so I continued to wait. Two days passed and as I hadn’t had any emails, I opened the DA again. There was a message in there to my surprise. It said they were experiencing high volumes of applications but would eventually get to mine. So I continued to wait. Today, 31/8/26, I received an email saying they needed proof of address from me. I have replied cancelling my request to open the account. It is shocking to think their process takes this long and does make me concerned that the reality of trying to get your money out of the account would be just as lengthy. I would not bother with this bank.

Compared to other comments, I had no problem creating an account. Very clear instructions and immediate response by text/email. First Active are part of NatWest so money safely taken care of, with an excellent first year interest rate.

Tried to open a First Active account two days ago, still nothing happening. Messaged them just before 9am this morning and now 17.48 hrs, no reply as yet!

Customer service my toe.
Difficult to open the account and hanging on for 15 minutes plus to speak.
I will try Tesco.

Another bank that says, let’s open a new bank and product and try and make some profit. Sign up to invest £100k but account not instantly opened waiting ….. waiting ….. waiting ….. and finally opens with Tembo and put it there, our country is f@@@@@@