1st Choice Chimney LLC Reviews 279

Purchasing order and statement on accounts

AWESOME CUSTOMER SERVICE- THEY CAME OUT 3 X WITH NO CHARGE TO TAKE CARE OF MY ISSUES.

Bait and switch -- salesman brings one quote, we choose our product, suddenly the install costs more. Ridiculous company to deal with -- slow to return calls or emails. SO difficult to find someone good to install gas logs, but this company isn't going to be MY choice no matter what!

The first time having the chimney swept so I don’t have much to compare it to... I was rescheduled 3 times due to double bookings/call-ins on their part so they didn’t come out until over a month from the initial call I made to book an appointment. But The lady who answers the phone was very professional and so pleasant! I understand things happen so it wasn’t a huge deal- luckily i have family nearby who was able to let them in when they had to reschedule for a day I had to work. They called on gheir way to the appt and I believe were even a little early. I watched from a security camera- and saw that the man they sent out placed a sheet down in front of the fireplace and went about cleaning it out (the house has been in the family over 50 years and we’re thinking it’s been at least 20 since it was cleaned out) I could see a ton of soot removed and vacuumed up. He spent over an hour cleaning it out/inspecting the chimney. My family who was there said he explained everything he found upon inspection and was very professional. The quote I received seemed fair considering how many fires it’s had and the lack of upkeep on our part. ~$600 for top damper replacement and ~$900 for level 3 creosote removal. I was disappointed to come home and find a light layer of soot on the floor/christmas tree/sofa/everywhere to the sides of where the sheet directly in front of the fireplace. If that’s to be expected then maybe they could warn you to cover things in a 10 foot radius on your own... overall I was pleased with using this company and would recommend them to family and friends.

I only had to wait a week for them to come. The service man spread a cloth down and then proceeded to clean my gas lines and the logs and glass. No mess , very polite and were very pleased!

Love the fireplace. A little problem in the beginning with communication with sales but all in all it turned out well.

On time, polite, extra precautions taken for keeping house clean. Excellent service

Awesome service, knowledgeable, explained everything; easy to see why you are the best in DFW

Excellent service. On time, professional, and clean. Would recommend

Without a doubt the most thorough cleaning my chimneys had in 25 years! Definately the place to use!

The individual who came out to do an assessment was great. However, the HQ shop has not contacted me to schedule my service, I have email them and called them.

Work was done in a timely manner!
Technician was courteous and helpful

1st CC were great to work with. We purchased a Split Oak, vented gas log set with remote on/of with adjustable flame setting, along with installation. The logs arrived and installation was completed just in time to enjoy over the holiday season. We are very happy with the appearance and Daniel did an outstanding job on installation and set up, just like the brochure pictures.

Great service!!! Would definitely recommend to friends and family...

The service provided was more than I expected. He did a phenomenal job. I will definitely be using them again for any and all fireplace needs.

Very clean, honest and kind. Our fireplace looked AMAZING when he was done

They performed a very clean and quick job. Very efficient!

Excellent service. I was billed what I was quoted and service provider was knowledgeable and on-time.

Bryan was very professional, helpful and informational and his installation of my new chimney cap and logs is awesome! Most pleased with 1st Choice Chimney!

The serviceman was extremely knowledgeable about what needed to be done to ensure that my fireplace was working properly and safely. He checked inside and on roof and showed me pictures of roof view as he explained his findings. He cleaned inside fireplace and arranged logs for proper lighting. He answered all my questions so that I could understand. I was extremely happy with his work and would definitely recommend this service to anybody.