Scam Company! Do Not give them your credit or debit card information. They mislead you into thinking they are a major medical insurance making you pay a deposit before seeing the fine print on what t... Toon meer
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If FirstEnroll isn't a health care provider then what is my monthly payment paying for? Is it all a scam? If my son goes to a doctor will they accept his card ? Meaning he has health insurance covera... Toon meer
Bedrijf heeft geantwoord
The company gave me a price, but forgot to mention an additional 100 dollar entry fee. Then I find out they Aetna is not there parent company and I only received Aetna Dental, not medical which I was... Toon meer
Bedrijf heeft geantwoord
It’s a scam. We asked them point blank: Are you representing insurance companies on the ACA marketplace and they lied and said yes. They’ll sell you insurance with “$0” deductible but don’t tell you t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FirstEnroll is a licensed, Third-Party Administrator for billing, the collection, and the remitting of insurance premiums. We are not a marketing company, nor an insurance agency and we do not solicit or sell insurance or any other product. We simply provide administrative services to insurance carriers and an enrollment platform and support services to licensed agencies.
Contactgegevens
101 Crawfords Corner Rd, Suite #4233, 07733, Holmdel, Verenigde Staten
- (732) 876-9733
- members@firstenroll.com
- firstenroll.com
1,5
Zeer slecht
53 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Scam Company
Scam Company! Do Not give them your credit or debit card information. They mislead you into thinking they are a major medical insurance making you pay a deposit before seeing the fine print on what they are selling. Then when you try to cancel their snake oil salesman get aggressive and refuse to cancel your plan when it clearly says you have 30 days to do so. It got to the point where the only way I could cancel was to dispute the $1,400 charge on my card which I thankfully got back. Stay far away from these scam artists!
6 april 2026
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll serves as a Third-Party Administrator (TPA), providing premium billing and certain administrative services. FirstEnroll is not the insurer and does not market, solicit, or sell insurance products directly to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com.
If FirstEnroll isn't a health care…THEN WHAT IS IT?!!!!!
If FirstEnroll isn't a health care provider then what is my monthly payment paying for? Is it all a scam? If my son goes to a doctor will they accept his card ? Meaning he has health insurance coverage/
29 maart 2026
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll serves as a Third-Party Administrator (TPA), providing premium billing and certain administrative services. FirstEnroll is not the insurer and does not market, solicit, or sell insurance products directly to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com.
They need minus stars- SCAM SCAM SCAM
They need minus stars. This is definitely a scam, scam, scam. My husband put his info looking for dental insurance and got flooded with calls. He answered to really tell them to stop calling him, but the guy said he was working on behalf of the government health insurance and connected people with the different insurance companies. Short story long, "sold" him a policy with Aetna. Told some lame story about the email confirmation won't come until 8am the next day. That's the sorriest story I've ever heard, so of course my red flags were going off and I made sure we got a name, number, member number, etc. Somehow they were able to take the money out immediately- their system worked for that, but not an email. Eye roll. They asked for social, dob, address, EVERYTHING. But the customer service number they gave us is "unassigned"- 855-483-43359, and the member number is non existant on Aetna's platform. Total scam.
Then they come back with a completely tone-deaf, generic auto response about they don't sell insurance. Well, someone did! Someone took the money out of my bank and the only person I was talking to was First Enroll!
18 februari 2026
Review zonder uitnodiging
Antwoord van FirstEnroll
This is not an automated reply. FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies.
FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement.
We understand your frustration and sincerely apologize for any inconvenience you have experienced. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers.
We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
I Stand Corrected!
I experienced some questionable actions by Heightened Health after being given a fake phone number from the rep who assisted me. Given these circumstances, I requested the cancellation of the policy prior to coverage beginning.
I proceeded to follow-up and was advised a refund would be issued for the fees I was charged. I was then told on 2/12/26 that I wouldn't be receiving the refund by Jessica. A girl that couldnt find water if she fell out of a boat.
Today, I received a call from Ernie with First Enroll. He became aware of what occurred and assured me, he would take care of this matter on my behalf.
Ernie, is a class act and an asset to First Enroll.
He did mention that due to First Enroll being a TPA, many times the fault of other organizations ends up falling in the lap of First Enroll.
Anyone preparing to sling mud be certain you have the correct "mud receiver" before posting.
I pulled my negative review and wanted to give credit, where credit is due.....
Thanks again Ernie! Be Well!
13 februari 2026
Review zonder uitnodiging
Antwoord van FirstEnroll
Thank you so much for taking the time to leave us a review. We're thrilled to hear you had a positive experience with FirstEnroll. As a Third-Party Administrator, we’re committed to delivering excellent service for all of your billing administration needs. Feedback like yours lets us know we’re on the right track. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We truly value your support!
Thank you!
FirstEnroll
Dishonesty company
I'm writing this review so you don't fall into this trap. After doing some research, this company has many red flags.
My experience: They sold me a supposed PPO health insurance policy accepted at Baylor Scott and White in Dallas, TX, and they also sold me dental and vision "insurance." The price for both was too good to be true: $248 + $50 enrollment, plus $69 for vision and dental. I agreed to it to take effect on March 1, 2026, with a payment due date of February 14, 2026. The day after I bought it, on January 15, 2026, I received payment notifications. I called to complain, of course, and they assured me it was a "system error on the part of the collections company." They sent me an email confirming the payment via bank withdrawal on February 14, 2026. It was a LIE.
By the 19th, the money had already been withdrawn from my bank account. I called to complain. They said, "Yes, of course, sorry," and that they would stop the charge processing. That was a LIE too.
On the 20th, the withdrawal of $367 went through. I called this supposed insurance company again, spending an hour trying to sort this out.
They supposedly initiated the refund, and my bank statement showed it as authorized and in process.
On the 21st, that company canceled the refund! Even though I told them that if I didn't have my money in my account the next day, I was going to file a police report for fraud. They processed the refund so I would see it the next day and then canceled it, thinking I wouldn't notice.
I've already filed a complaint with my bank, and they're going to make sure they return the money they took from my account without my authorization. Then they lied about returning it.
19 januari 2026
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
FirstEnroll Healthcare appears as the…
FirstEnroll Healthcare appears as the top 'sponsored' result on Google for 'Health Insurance. After I entered my phone number, I received an immediate sales call. The representative focused on my desired monthly price while listing too good to be true coverage details and explaining how traditional insurance companies look only to their own enrichment. They presented their service as a provider of Comprehensive Medical Coverage but instead enrolled me in a limited benefit or discount plan through Good Health Distribution Partners (GHDP). This plan is not traditional comprehensive health insurance and leaves patients vulnerable to astronomical medical bills for services that ACA-compliant plans would normally cover. FirstEnroll uses deceptive marketing and high-pressure tactics to harvest leads and sell inadequate products to people seeking legitimate health insurance.
15 december 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
DO NOT TRUST this company/scammers
DO NOT TRUST this company/scammers! It is a circus meant to deceive. Extended wait times on calls, shuffling me to other numbers and emails. The contract says I am entitled to a full refund, but who will give it to me? DO NOT believe their phony excuses! Who else is involved in my search for a resolution? AFEUSA, TNT, Dylan Consulting, and others. RUN! I wish I had checked their reviews before dealing with them.
9 januari 2026
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
Stay away from them at all cost
The company gave me a price, but forgot to mention an additional 100 dollar entry fee. Then I find out they Aetna is not there parent company and I only received Aetna Dental, not medical which I was told. There was one honest supervisor there named Sophia, who would hire in minute. She was honest, fair, direct, professional, and didn’t lie to try and do damage control. I emailed the company makeing sure she deserves some type of raise or promotion, because everyone else is fraudsters and scammers down in south flordia.
26 december 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
Similar to most reviews here
Similar to most reviews here, This ‘company’ continues to take money from my account after being directed to stop. Evidently the only way to separate is to stop payment through bank. Very frustrating
28 december 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
Scammers
Just signed up. First payment was supposed to be Monday of next week. I got on line and they drained my checking account within minuites. Called the 1888 number and got the run around. Scam scam scam !!!!!!!
6 december 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
VERY RUDE
VERY RUDE. I have made 7 calls today to cancel my insurance and they won't let me. Will have to cancel bank card so they don't keep charging me. BEWARE!
12 november 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Jason Penny
FirstEnroll
Do not give them your money
In July I received a call from Nick at enrollment services and purchased an insurance plan. I made sure 3 times that my mental health benefits were covered with the representative. On August 1st, I submitted my insurance information to my psychiatrist. After two weeks of back-and-forth, I was finally told that the insurance that I was enrolled in had no mental health benefits. I spent the next two weeks asking for my money back and to cancel the plan. I got no callbacks and was treated very disrespectfully. I am still going back-and-forth, and getting the run around from the 3rd party member services including no call backs from supervisors, or anyone even after promises, transfers to managers with full VMs and disconnected, and they're telling me that because I didn't ask for the refund within thirty days of enrollment, I will not get the money back. I was lied to and sold a product i could not use. And because of the poor third party member services, all of this was delayed.And now I am being refused any kind of refund. Someone in corporate or a CEO is getting money off of my suffering.
1 augustus 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya
FirstEnroll
Rude Representative
Just Spoke to a a customer service representative who was very rude and unprofessional.First Enroll health insurance told me that I had medical, eye and dental attached to my plan with Blue Cross Blue Shield .And Blue Cross Blue Shield is saying this is not true. I tried to explain to the lady and she got loud with me.If I could give no star I would. Customer Service need to be trained!!. Beware
1 november 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya
FirstEnroll
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely
Tanya Byers
FirstEnroll
Fraudulent company
Fraudulent company, please people stay away from this company, they take your money there is no insurance, They have been taking 398,99 out of my account for health insurance coverage for almost two years, when I go to the Dr. I found out that the insurance does not cover anything. When I call the company they gave me the run around and they kept hanging up the phone on my face. Please everyone stay away from this company.
9 oktober 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya Byers
FirstEnroll
I got thier insurance and they lied to…
I got thier insurance and they lied to me . I was told it was 25.00 copay for dr visits well that's not true and they payed very little of the bill and they don't even pay for prescriptions .
31 juli 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya Byers
FirstEnroll
They got me for almost $350 firstenroll…
They got me for almost $350 firstenroll is not an insurance company but they sell you on some plan convincing you it's full coverage health insurance that is not isurance it's a total scam they charge you $300 a month to try and negotiate with your doctors to get you a lower price which is not guaranteed and you are responsible for the entire bill. So basically you pay first enroll and you pay your medical bill. Firstenroll pays nothing except themself
14 juni 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya Byers
FirstEnroll
SIMPLE FACT FirstEnroll IS A 100% FRAUDULENT…
SIMPLE FACT THIS IS A 100% FRAUDULENT COMPANY. Do not sign up as they issue false health credentials and pay none of your claims. LIARS and THIEVES plane and simple, they are bottom feeders of the worse kind. If you signed up file a dispute with your credit card company immediately!
31 januari 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya Byers
FirstEnroll
Fraudulent Charge
I saw a charge from Firstenroll on my card. I believed it to be related to a new health insurance policy with Blue Shield. I called Blue Shield and they had nothing to do with this charge. I believe that First Enroll illegally acquired my information and charged my card. I have disputed the charge with my credit card company.
11 juni 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya Byers
FirstEnroll
They say they are a health insurance…
They say they are a health insurance company and they are not.
12 juni 2025
Review zonder uitnodiging
Antwoord van FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST or via email at members@firstenroll.com, so that we may assist you in addressing your inquiries.
Sincerely,
Tanya Byers
FirstEnroll
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