First Fly Travel Reviews 

Eric Ruz helped me this morning and I can’t say enough wonderful things about him. He went above and beyond trying to book flights for my family and I at the best rate. He stood on the phone with me for 90 minutes going back and forth with different options. And he was pleasant throughout! He is a wonderful employee who is very knowledgeable and thorough. I hope I can work with him again in the future! Very impressed with his work ethic. Donna Storte

Rachel was extremely helpful and knowledgeable and helped me navigate through ticket credits that I really had very little information to provide to help her. She did her job amazingly I am very very happy.

Customer service was understanding professional and kind. Rachael was able to help me find a solution to my problem. I commend her for her professionalism and help. Thank you!

Rachel was patient, easy to understand, and helped me check in and get mobility help. Thank you

Rachel was a great listener and she did something about my questions. She waited patiently for me to find the answers and completed the necessary tasks in order for me to be able to find my trip on the app and provided me with the information on an E ticket and adding it to my wallet. She took care of everything and made herself available if I need anything else in additional.

The communication between the two of us was great. Rachel was tedious about making me sure I had all the facts I felt she was 110%.

Rachel was an angel when I was booking an international trip for someone. She was very professional, congenial and patient. Another person I know also used Rachel to coordinate his arrangements with mine. American Airlines was easy to work with and will use them in the future. AA is fortunate to employee such a wonderful agent like Rachel

I provided Rachael my travel information and was told that my flight tomorrow was canceled. I was frightful, but with Rachael's patience and guidance we located the correct reference number. She dutifully checked me in and applied my TSA KTN # to my going and returning flights.

Rachael has amazing customer service. Thanks

Dishonesty, rudeness and terrible customer service i was emailed a flight booking confirmation for my flight my mom a us citizen booked for me, only to be told they cannot honor the price $937 it was booked at and since I wasnt sent a ticket yet because I booked 30mins earlier they have to give me the new price of $999 i said no I want the price that was sent to my email in the confirmation. The agent then goes on to explain that I might have booked at the same time as someone else and there only 1 seat left I said I was the one who got a confirmation i want the ticket. they began to get rude the phone and told me to go book with another company that can accommodate me.
this a summary as i was on the phone for atleast 25mins.
In my opinion someone else booked after me for a higher price so they did everything cancel my booking. Very unprofessional MY WORST EXPERIENCE BOOKING

Professional

Sarah was kind, helpful and very polite in assisting me with a family medical emergency!

I’m was very confused and anxious and losing it due to my situation.Very complicated home life.Brandon was kind patient understanding . He took time and patience to go over everything several times. I kept apologizing and he was reassuring that everything was okay and he didn’t mind helping me out with my questions,repeating the itinerary several times .He made sure I understood and had everything correct.If it wasn’t for him I wouldn’t have been able to stay strong enough to continue with my choice to leave a difficult situation and step into a better place where I could finally take care of myself instead of everyone else. I a so thankful that I had Brandon to help me through my travel arrangements or I don’t think I would have been able to follow through.This man is a great asset to your company and your lucky to such a compassionate person to help your clients during unfortunate circumstances.I bet he’s amazing and able to do great things for your company and your business in the future.He deserves your respect and appreciation and maybe a promotion he would make great management material.I know I’ve been dealing with the public sector for 28 years and he is someone I would definitely recommend you hold onto and prepare for greater opportunities with your business. Forever grateful and blessed I had the privilege of being helped by. Thanks again

Rachael (10092) took my call this afternoon regarding questions I had about flying my great Aunt on your Airline. The Aunt is physical impaired because of age and weight. She’s 92 years old and has much difficulty walking.

Rachael was so courteous and professional. I feel I am compelled to compliment her to her Supervisor and all of United Airlines. I can’t say enough about how kind she to me and how knowledgeable she was about my questions. I was uncomfortable and slightly embarrassed about asking about the benefits your airline might have for elderly people. My Aunt is on a limited income and would not be able to make the coming family event but for United’s generous program and Rachel’s assistants to me.

And I think in this day and age it’s important to recognize kind and professional service. There is too much of the opposite.

Thank you United very much.

The representatives patience, and care that was taken to ensure that I had all of my information.

Tech knew exactly what to do with my request. Not only that but was awesomely kind and courteous.

My Agent was Rachel and she was Excellent. Very patient and thorough working through my issue and gave me her extension if I need further help!

Rachel answered all my questions

Hi fast helpful attitude.

I called to ask information about the opening time of the check in counter of flight AC1634 destination to Orlando; Ms. Rachel gave me all the necessary information that I need.

More over she offered to request for me a help support to be ready for me upon my arrival .