Good product, but expensive. But how can they accept having customer service personnel who to this about adding products to the order: "Doing so online did not appear possible", replied with; You most... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Start by sending out edible cakes that should look like their adverts...unedible bland tastless cakes...hazelnut cakes didn't look like picture... miscoloured topping... tasted of absolutely nothing..... Toon meer
Bought wraps etc from Fit bakes over months, set up a "subscription" for an order of wraps, but I wanted to suspend it or cancel for a while. Nowhere on website does it say how to cancel, cannot see... Toon meer
I purchased these on other reviews because I am type 1 diabetic and it is very hard to find products that meet my requirements so have been buying a lot of keto based product. These have been a gam... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Low sugar high protein cakes and bars made with natural ingredients. We believe that everyone deserves to enjoy a guilt-free treat. All of our products are certified no added sugar and are rich in protein! We use only the highest quality ingredients to make sure that each and every bite is award-worthy. Now you can have all the flavour minus the calories! Our indulgent cakes and bars are available at Tesco, Waitrose, Selfridges, Coop and Holland & Barrett. You can now have your cake and eat it too! 🍰
Contactgegevens
Verenigd Koninkrijk
- 01242 898686
- info@fitbakes.co.uk
- fitbakes.co.uk
3,0
Gemiddeld
291 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fitbakes website - easy access and kept informed
Fitbakes website is easy to access. You are kept informed at every stage of delivery.
20 december 2022
Arrived well packaged
Arrived well packaged, on time, excellent tasting and top quality.
19 december 2022
Did not receive items.
19 december 2022
Antwoord van Fitbakes
Hi Caroline, we're sorry to hear that you parcel has been delayed. We know that Royal Mail are experiencing a lot of strikes lately and parcels are getting severely delayed. We do our best to get our products to you in a timely manner but some things are simply out of our control. We will send you a replacement using an alternative courier. If there's anything else we can do for you, please let us know info@fitbakes.co.uk
Chocolate orange & hazelnut are my…
Chocolate orange & hazelnut are my favourites there delicious so thank you for ur amazing treats
15 december 2022
A very efficient service from start to…
A very efficient service from start to finish. I purchase carrot cake and lemon drizzle cake to try- I will definitely be buying again.
9 december 2022
Rubbish customer service,communication & delivery.
First of all as a new customer i should get 5% discount
which i didn’t get it & got replied to my email after few days that i will get my discount on my second order.
what is the guarantee?? Not happy with customer service.
Secondly over week i have placed my order & still waiting to be delivered.
I am sure it’s not a Royal Mail strike issue as I got my goods from other supplier by RM delivery quickly.
Then also no notification about late delivery by Fitbak.
8 december 2022
Antwoord van Fitbakes
Hi Ashok, we're sorry to hear you're not having a good experience. Our discount codes should be applied when placing the order and cannot be applied retrospectively. You can always use the same code (if you haven't used it before) on your next order.
Regarding the delivery, the Royal Mail strikes are announced on their official websites and they warn that delays are expected. If your order doesn't arrive soon, please let us know and we will arrange a replacement. You can always reach us info@fitbakes.co.uk
Yummy Snacks
I love thé expérience from biting the snacks to getting them, to eating them!
1 december 2022
Delivery was delayed
Delivery was delayed, due to postal strike. Otherwise very prompt. Shelf life might be a little short, because of postal delay.
Very happy with product.
26 november 2022
I've been using this company for about…
I've been using this company for about 18 months now. My son has Diabetes Type 2, he also has Autism and Downs syndrome...So explaining that he couldn't have certain things was hard. Fit bakes have really help. This week, I had nearly run out, I don't know how, things happen, I emailed fitbakes explained and asked if the could express delivery an order. Without any question, they did, and the cakes arrived yesterday.... Thanks Fitbakes you're STARS 🌟
24 november 2022
Review zonder uitnodiging
Great low sugar treats which are…
Great low sugar treats which are Slimming World-Friendly.
Some vegan options would be very welcome for the hubs.
22 november 2022
They were so good I came back for more
They were so good I came back for more. These are great low calorie options but not if you keep eating them as fast as I do!
22 november 2022
Just so good to sit down and have a cup…
Just so good to sit down and have a cup of tea and a fitbake Thank you.
21 november 2022
Very small so quite expensive but taste…
Very small so quite expensive but taste good
21 november 2022
Antwoord van Fitbakes
Hi Anne. Thank you very much for taking the time to share your feedback. Our team appreciates it and it helps us going forward. If there's anything we can do for you, please don't hesitate to contact us info@fitbakes.co.uk
The variety is good but 3 of the packs…
The variety is good but 3 of the packs were about 11 days to bbf , bit disappointing
17 november 2022
Antwoord van Fitbakes
Hi Stella. We're sorry to hear that you found the cake BB dates a bit short. Just to align expectations, any cake is a short shelf life product, even Mr Kipling cakes only have a couple of weeks shelf life. Our cakes have from 1 to 3 weeks shelf life, depending on the flavour, and that is mentioned in our website quite a few times, in the homepage, product pages, FAQ page etc. A good idea is to freeze them, quite a few clients do that when they place large orders, products freeze well for up to 60 days. If there's anything we can do you for you, please don't hesitate to contact us info@fitbakes.co.uk
Not yet recieved
20 november 2022
Antwoord van Fitbakes
Hi David, we're sorry to hear that your parcel is taking some time to arrive. We believe the tracking code has been emailed to you privately. We use Royal Mail 48 tracked, however, sometimes they experience delays which are out of our control and the delivery is taking longer. We apologize for the inconvenience. Please don't hesitate to contact us info@fitbakes.co.uk if there's anything we can do for you or if you'd like to get your tracking code resend.
Nice with less sugar.
15 november 2022
Very Poor Communication
Once again the delivery took arrived 2 days later than expected bearing in mind these are shelf Limited products. exactly the same thing happened on first order when it took over 5 days to post . The company never respond to emails
12 november 2022
Antwoord van Fitbakes
Hi Martin. We're sorry the delivery took 2 days longer. We use Royal Mail 48 tracked. Unfortunately, Royal Mail sometimes experiences delays which are out of our control.
We're sorry you felt the communication was poor. We double checked our emails and see the conversations with you we had lately. Did our last email haven't reached you? You can always contact us info@fitbakes.co.uk
Recipe Change?
I’ve been a great fan of fitbakes for quite awhile but they seem to have changed. Originally very plump but recent orders very thin with cake element being little thicker than the topping. I have asked about recipe changes etc but the company have not responded
9 november 2022
Antwoord van Fitbakes
HI Paul. We're sorry to hear it you didn't enjoy your last batch of Fitbakes. We have changed the recipe for the crunch bars but not the cakes. The cakes should be just like before. We'd be able to arrange a replacement for you if you could email info@fitbakes.co.uk
Very dry and not much flavour
4 november 2022
Antwoord van Fitbakes
Hi Susan. We're sorry to hear that you didn't enjoy our cakes. Your feedback helps us in making important decisions in the future. Thank you for taking the time to share it with us.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.