Fitmybyd Reviews 9

I received the wrong order for my BYD Shark and have been met with total silence since trying to fix it. No response to emails or messages. If you value customer service and actually getting what you paid for, look elsewhere. Very poor experience.

Customer service is non existent. Order took forever to post and the tracking was sent long before they arranged for it to be picked up. Tracking stopped a few days in and the company wouldn’t respond to my emails. It eventually arrived long after the car and the owner had already bought the items (they were a birthday surprise). I contacted to see if they would swap it for something else but again, no replies. I finally got hold of them via text and they agreed to a refund if I sent the parcel back. I did son but still had to continually chase them for the refund. I did get it but it was a long and frustrating process.

I ordered "premium" floor mats and a boot cover. Allegedly these are custom made for the car and anti slip. In fact, they were extremely cheaply made, did not fit. And slipped. I tried to return them and they ignored me. Ended up getting a credit card chargeback. I don't think these people will be in business much longer.

Company sent the wrong item, and has not responded to multiple emails/text to “customer service” number over a working week, to organise either the sending of the correct item, or a refund. While I am reasonably happy with the quality of the items that did arrive, the non-response regarding the rectification of the wrong item issue ensures that I will never order from these guys again and will go to a competitor from here.
Edit: only responded when threatened with ACCC reporting.

I got a new BYD atto 2, I got the full set of the floor mat and they arrived before the car. The floor mat fit in perfectly and I’m not worry about getting my car dirty. And the sale associates are very punctual.

Roof racks for ATTO3 arrived a little late but very happy with them. Easy fit, work well. Thank you FITMYBYD.

Awful quality sun shade, doesn't even fit the windscreen - it leaves big gaps everywhere. Requests for refund or exchange were ignored.

Took forever to arrive and they don’t send updates with tracking info. The items for the glovebox and under storage compartment for our Sealion 7 were ok but the windscreen shield I bought is very cheap and flimsy so I am disappointed in that. Don’t know that I will brother ordering from them again

Two bad experiences - the goods never arrived and the seller kept blaming Australia Post, although Australia Post confirmed that the items were never handed in for despatch. The second time, only one of two items arrived, and the seller is stonewalling my request for a refund - even though their website says "30 day ease of mind returns"