Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Toon meer
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Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... Toon meer
Bedrijf heeft geantwoord
Senti....The absolute GOAT of Fitshop! You have an absolute gem of a guy representing your store. This guy was brilliant on the phone when I called and I was only going to just purchase the bench. He... Toon meer
I was looking for a cross trainer and came across Fitshop who stocked the one I was after. I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fitshop UK
Geschreven door het bedrijf
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contactgegevens
3 Rutherglen Links, G73 1DF, Glasgow, Verenigd Koninkrijk
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
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12K reviews
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Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delighted with the equipment purchased…
Delighted with the equipment purchased on the advice of Luke @ the Edinburgh shop. Luke was very helpful in supporting me to purchase the exact equipment I needed. Thank you again.
27 juni 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Let down by their courier - XDP
Website and product were both great. Fitshop's choice of courier, XDP, was very poor. It took XDP 11 days to move my order from their collection depot to their delivery depot for a 3-5 buisness day delivery promise.
2 juli 2026
Antwoord van Fitshop UK
Dear Customer,
Thank you for your feedback. We're really pleased to hear that you were happy with both our website and the product itself.
We're very sorry that the delivery experience didn't meet expectations. From what you've described, it does appear that the delay occurred within the courier's network, and we understand how frustrating that must have been, especially when the expected delivery timeframe was 3–5 business days.
We appreciate you bringing this to our attention and will be passing your feedback on to our courier partner as part of our ongoing discussions to help improve their service. Thank you again for your review, and we hope to have the opportunity to provide you with a smoother overall experience in the future.
Kind regards
Fitshop Team
Great advice
Great advice, really helped me to make the right decision with buying weights for our home gym. Dom was a massive help, highly recommend!
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reliable
Reliable, hard wearing products. Always my number 1 for gym equipment
5 maart 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Came in for equipment for my home gym
Came in for equipment for my home gym. I didn't have a clue!
Craig was very helpful and answered all of my questions.
Store was lovely and staff friendly. Will definitely be back for future purchases.
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Thomas was extremely helpful
Thomas was extremely helpful, we ended up buying an exercise bike that we would not have considered if we had not visited the store & tried their selection.
27 juni 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Staff very helpful and knowledgeable
Popped into the shop for a look around and to source some hex dumbbells. Luke and Kane were both very knowledgeable and helped me with what I was looking for as well as sourcing a new bar for my home set up.
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fantastic service
Fantastic service, very friendly staff have a great experience with Luke showing me through all the options for the items I wanted and eventually pointed me in the right direction for what I needed.
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent fitness shop
Excellent fitness shop, i bought weights, dumbells, and they always provided great service, quality stuff, happy with quality of the products.
4 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke had Very Good customer service and…
Luke had Very Good customer service and kind
4 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Super speedy response and cheapest price I could find
Just kitted out my home gym with a new Functional Trainer, Plates and dumbbell set. I was searching for the best deals for weeks and eventually found fitshop. Dale responded to my emails immediately and helped negotiate a great price to ensure I got everything I needed. Dale even price matched where I found things like for like. All round top service.
3 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent customer service
Excellent customer service, knowledgeable, friendly. Popped in for a quick purchase, had a conversation with simon, leslie and leon. Was a good start to my day.
4 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great helpful staff and a well stocked…
Great helpful staff and a well stocked shop
3 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Garth was excellent
Garth was excellent. Great service and products
3 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quality Equipment
I’ve bought a number of kettlebells from Fitshop and the quality is excellent and the dumbbells purchased as part of my last order are of similar quality. All at competitive prices and quick delivery.
3 juli 2026
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quick excellent service always.
3 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Avoid at all costs
I paid **£350** to Fitshop in April for an engineer visit and replacement parts for my treadmill after it stopped working.
At the time, I was told the required parts would be back in stock in **May**. Since then, I've had to chase for updates multiple times, and was told parts are due in end of **Jun** I even received an email stating that my order had been dispatched. However, I've now been told that the parts never arrived and are not expected until **mid-August**.
At this point, I have lost confidence that the parts will actually be available then. I have therefore requested a full refund of the £350 I paid, but my requests have been completely ignored.
This level of customer service is unacceptable. I've been left without a working treadmill for months, have received inconsistent information throughout, and am now being ignored when asking for a refund. I would not recommend Fitshop based on my experience.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and inconvenience you have experienced while waiting for your treadmill to be repaired.
As your treadmill was purchased in 2022, it is now outside of its manufacturer's warranty. When you contacted us at the end of January 2026 to report the fault, we gathered the necessary information to diagnose the issue and established that replacement parts would be required. As these parts would need to be fitted during an engineer visit, we provided a quotation for both the required parts and an engineer call-out.
On 6 February, we advised that one of the required parts was out of stock but could be ordered. When you contacted us again on 17 February requesting that an engineer attend before the parts were available, we explained that this was unlikely to resolve the issue and could result in you being liable for the cost of a second engineer visit if the outstanding parts were still required. Our recommendation to wait until all parts had arrived was made purely to avoid unnecessary expense to you.
We appreciate that you contacted us on several occasions between February and April requesting that an engineer attend sooner. However, our advice remained consistent throughout, as sending an engineer without the necessary parts would not have been the most effective or cost-efficient solution.
You are correct that we initially expected the outstanding part to arrive in May. Unfortunately, as our replacement parts are shipped by sea, delays can occasionally occur due to factors outside of our control. While we provided updated estimated arrival dates as new information became available, we fully understand how disappointing these delays have been.
We would also like to clarify that the email sent on 30 April confirmed that we had received your payment and converted your quotation into an order. It also advised that tracking information would be sent once the order had been dispatched. At no point did we confirm that the parts had already been dispatched.
Following your email of 26 June, in which you advised that you would request a refund if the parts could not be supplied before the end of June, we immediately checked the latest shipment information and replied to advise that the expected arrival had moved to the end of August. We have not received a response to that email, so we are unable to progress your request further without your confirmation.
If you no longer wish to proceed with the repair, we are more than happy to cancel the order for the parts and engineer visit and arrange the appropriate refund. We simply ask that you reply to our most recent email confirming that this is how you would like to proceed, and we will action your request as quickly as possible.
We sincerely apologise for the delays, which have unfortunately been outside of our direct control, and remain committed to resolving this matter in whichever way you decide to proceed.
Kind regards
Fitshop Team
Incredible service by Luke right at the…
Incredible service by Luke right at the end of the day!
Will definitely be back for more.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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