Fitstraps Reviews 32

I ordered two straps for a garmin watch on 13th Feb, got a confirmation email saying the straps would be delivered in 2 working days. I sent an email 22nd Mar looking for a delivery update. Got a reply 23rd Mar asking me to wait two more days and they offered a replacement or a refund if the staps didn't come. Received an email 27th Mar asking if the straps came. They hadn't arrived and I requested replacements. Sent them an email 14th Apr complaining about their customer service and looking for an update. I received no update. Sent an email today looking for a refund. I would steewell clear of this company

Red flags all over this website. I should have paid better attention.

Scam!
Paid £40 for what I thought was 2 genuine Fitbit straps but 2 arrived in packaging from China with the value of them on the packaging. Both said under 4 dollars. Says 14 day returns on the site but they don’t reply.
Avoid!!

I ordered a watch band from FitStraps and was extremely disappointed. The band they sent does not attach to the watch at all, and it’s way too big (xxx-large) even though I ordered the correct size. I tried to contact them, but now their website is down and they’re unreachable. I feel completely burned by this company. Save yourself the money and frustration — don’t waste your time or money with FitStraps.

Scam. Ordered, paid, never delivered. Simple as that.

Scam company, ordered 2 months ago, nothing arrived. Tracking number is either fake or doesn't work. The customer service link brings you to a 3rd party scam website that makes you put in your card details

This company is dreadful. Like others - how I wished I had read the other reviews first! Order came in a reasonable time. I bought it to solve a problem I had with my Fitbit not attaching securely to the strap. I very quickly realised that the strap was not the problem so wanted to return it. I did everything that the Returns policy asked for. Since then I have heard nothing. No replies to my emails and no money returned to my account. They should not be trading in this country as they do not operate in a lawful way.

Order hasn’t arrived. Have sent countless emails and had nothing back. Don’t waste your money. Wish I’d read the reviews before ordering!

Beware! Absolute scam of a company. Wish I done more research before ordering. All I wanted were some replacement straps as I react to the normal ones and I thought by paying more I'd get better quality. My first warning sign something was up was when I got the tracking info telling me my order was on the way from China. Nowhere on the website does it tell you it's coming from overseas which is just dishonest. When my order finally arrived it is nothing like the quality on the website. There is no way it's worth the money I paid, confirmed by the order value on the package which was a fraction of what I paid. I could have got the same strap from Ebay for a lot less coming from the same place. I would have been happy with that because I'd be getting what I paid for.

I made an order 3 months ago, with estimated delivery time 4/6 weeks.

I send an email in June 3 asking for my strip.
They answer me that the problem is from courier. My order have #55360 number.

3 days ago asked to cancel and my money back, and they didn’t answer me.

AVOID at all costs. I wish I had read these reviews first and could kick myself. Ordered for a birthday present. They took my money and have not replied to anything since or despatched anything. Am contacting my bank to see if I can get my money back

I ordered a strap on 22/05/2025 and it still has not arrived on 23/06/2025. I emailed them three times and they just say the same thing. It's on the way.
Update it arrived on 27/06/2025. Fits great and good quality. Very Happy.

dreadful

taken money but no strap delivered

no reply to emails

Having waited for nearly three weeks, I was very disappointed to find that the silicon strap I ordered to replace my original pale pink one turned out to be the colour of a plastic baby doll’s bum, and the rose pink metal strap looks fine but does not click in securely at one end. Not even trying to return. Re-ordered from a different company, fingers crossed.

Paid £28 for a strap and had to chase it up after a month as nothing had arrived. I got an email back saying the order had been cancelled as it couldn't be despatched. At Fitstraps they obviously wait for the customer to raise the issue after a month rather than actually bother to tell you the order was cancelled. Even then I was told a refund would take two weeks!! Not impressed and won't use them again.

Would leave zero stars if I could. Parted with £25 for a strap only for it never to arrive. Tracking info sent was also. Royal Mail don’t recognise the info and despite emailing and contacting on Facebook and instagram they have not responded at all.

Plus they are saying on their website they have a 5 star Trustpilot rating.. I don’t think so!

Do not order from them…

Ordered, sent a Royal Mail Tracking Number which was invalid, they contact you off a spam email address, 4 weeks. Since ordering, I have sent multiple chasing emails and nothing received.

My wife purchased two straps from these scammers in November 2024. 3 months on, and we haven't received anything.

She contacted them in late December, and they said it's coming. And now just silence.

AVOID

This is a scam company. Ordered two months ago and still hasn’t arrived. Emails are responded to quickly saying there has been some delays and order is on the way but nothing. I have requested a refund and we will see what happens. But please do not buy from this company!

Ordered on 17th December 24 order still hasn’t arrived. Similar to others experience tracking shows it in Belgium for weeks. Emails have been responded to quickly but just says order on way! Since initial review on 3.2.25 they have refunded my payment in full which accounts for the increased amount of stars!