Misleading advertising and non-existent customer service
I contacted this company about purchasing a Moonswatch. Their website advertises a trade-in service, but I was told they no longer offer it — which makes their website information misleading.
I also asked about making an offer on a listed watch (2024 Omega x Swatch Mission to MoonPhase Light 'Full Moon Snoopy') retailing for $995.00 and received no response.
For a retailer selling high-value products, this level of communication does not inspire trust. I would never trade with them! I have now bought my watch directly from Swatch AU with excellent customer service.








