FixGlass Reviews 510

Kez made quick work of the job. Turned out great! Thanks again.

Good communication with updates of when the technician would be with me. When he arrived he was courteous and efficient and my car was back on the road two weeks quicker than if I’d used my insurers recommended company.

Extremely helpful, very quick service and a lovely glass engineer who arrived. Couldn't recommend them more highly!

Great communication, great fitter who explained everything and was friendly, professional and polite, great service

On time, professional and courteous. Simply took the keys and got on with the job.

Thomas was very efficient and communicative, sorted the job in less than an hour and it’s spotless, I highly recommend for anyone to use this business, I’ll definitely come again if the unfortunate events occur again. Honestly great.

Got an initial call that sounded like it was AI, pretty obvious. They rang again later and I honestly couldn’t tell if it was a real person or not.

Then quoted me £2,376 for a windscreen repair and kept pushing payment plans. Every other quote I got was between £650 and £800.

I’d be wary.

Kez was absolutely incredible, professional, polite and explained everything to me so clearly, I have an MOT at the end of the month and trying to find someone to do the job at a reasonable price was becoming a nightmare but Kez reassured me that it would be done in 10 minutes and he was right, I’m so grateful to Kez and FixGlass for helping me through this process. I will always come back to you in the future if myself or anyone i know needs you!

The job was well done. The fitter done a good job on the window on the drivers side , Mr kadean was polite and kept me up to date, informed me of what time he would arrive, overall Mr kadean and the company is a great company reckoned to use

The only negative I experienced with the company is the technician was running late which sometimes it can happen, however, because he was late we expected to be updated on the situation however it was the opposite. On the other hand, the technician Lincoln was very polite when he arrived; he was obediant and understanding and we recommend him very much to another customer or anyone who works with him. He made the experience very relaxing and enjoyable despite the problem feeling drastic at first and we enjoy having him and have high regards for him.

Colin the technician was superb. Very professional and explained everything. He did an amazing job.

The call handler on the other hand who told me that I should have used common sense because it was torrential rain and wind so the work could not be carried out on the day booked, was not an ideal experience.
I was told that in future if it is raining to go with the technician to my local multi story car park to do the job.
I do not think after paying £946 for a new windscreen that I should have to drive to my local multi story car park for the work to be done, as if the car park would allow this! Baring in mind that at 8am I messaged FixGlass to alert them of the weather & if acknowledged the job could have been re-scheduled.

Very good customer service job was done quick and efficient will recommend anyone else to use this service and will use again myself in future 👍🏿

Vinh was superb! His professional attitude is most definitely an asset to any company he works with. Personally he is sound, I enjoyed having a chat with him while he was replacing the windscreen, thank you Vinh.

Excellent service from Fix Glass. I was kept well informed about arrival times and how long the job would take, which made everything really smooth and stress-free. The team were friendly and professional throughout.

I’ll admit I was slightly sceptical at first because the reviews almost seemed too good to be true—but they absolutely lived up to them.

Highly recommend!

A first class service from FixGlass. Kez was excellent. Very thorough, prompt, polite, hard working, skilled and all on time. Hassle free service. Would highly recommend!

Fast and a brilliant job done and very polite technician 👍🏻👍🏻👍🏻

Absolutely fantastic service
Great communication
Simon was friendly and got the job done
Turned up on time
And the finance option with 0% APR over 6 or 9 months was the icing on the cake
Hopefully I won’t need to in the near future but would definitely use this company again and highly recommend them to friends and family

Extremely fast and efficient service and the engineer was extremely kind.

They did a really good job of replacing the windscreen. Fitter obv v competent. Communication around the job was confusing. I had emails asking me to pay when I already had, ditto to schedule the job. On the day it was rescheduled twice, and comms here were difficult. Phone contact was faint and mumbly, and notification that the fitter was on his way sent by email not sms.
But I'm happy with the result & sure they can sort their comms out.