Fixpart Reviews 497

Quick efficient service

If I could put zero I would I ordered a small part for my smeg grill that cost under ten euros the postage via fasway was nearly as much as the part the suppliers web site claimed a very fast delivery yet nearly a week later still no part and despite this company claiming you can track your order when I try this fasways track system says no information available I have emailed twice now both the customer service and fastway and neither company have responded I would be very very cautious before ordering anything on line from this company and if fastway are the problem then start using a courier that delivers on time but lastly have the decency to answer customers queries on delivery's and not with a check your spam email inbox if you haven't heard in a couple of days because that is generally not the issue it is my belief that fastway wait untill it is financially viable to deliver when you live as I do in a small village that is quite rural.
Well an update someone answered my query re delivery/tracking and gave me a new tracking company and it shows this item that I ordered on a 1-3 day delivery is coming from France via the Netherlands and won't be with me until between the 23-27th July.How disgusting is that I've been chasing fastway for the last ten days trying without success to get a response and all along this part had not even been received by them.what a dishonest way to run a company im absolutely shocked that they can getaway with trading so dishonestly.Beware before you order anything and check they really do have the item in stock

Ordered parts on Tuesday 9th July, received email on Wednesday 10th that the package has been handed to courier. The tracking number still has no information on it one week later. I have contacted Fastway and also Fixpart twice querying this. I have yet to receive a response which is quite frustrating, on reading reviews this seems to be a regular occurrence. I think they need to review the courier partnership.

Correct part, well packaged and protected, fits perfectly, job done. Lost a star for the delivery time

These 23 euro hinges were the the salvation of a 490 euro Bosch undercounter freezer. The original hinges first developed a loud squeak during operation, this progressed quickly to a reluctance to fully close. Although the freezer was 10 years old, it was working perfectly and extremely economical. A google search brought me to your website where I soon found the replacement hinges. After the simple process of ordering, the hinges arrived a week later. (by the way, German postal security regulations meant the parcel was opened and repackaged which delayed delivery by 2 days). Fitting the hinges was simplicity itself, clear instructions are given if needed.
Thanks to Fixpart I now have a perfectly functioning freezer, five star service.

I was sent a different product than the one I ordered

Easy to find product on website. Reasonable pricing. Delivered to Ireland not too long.

Sent me wrong part and won’t answer emails
No phone number so you can’t contact them,
No reply
Took my money and that’s that, , call it what you like .
I wish I had avoided them

I ordered a replacement seal for my DēLonghi coffee machine on a Friday. It arrived Monday morning, was easy to install and the machine is back to working perfectly. Great service and much cheaper than buying a new machine! Very happy with this company.

I was not sure of the part I needed because the picture on the website was unclear and did not give any indication of size. I contacted customer services with my appliance number, pictures, and an explanation that there are 2 different but similar parts for the appliance ( door seals) and wanted to confirm which was the correct one for the defective one I showed in the picture. I was given the code to use, but when I received the replacement part it was incorrect. I am now in the process of trying to arrange a return and am being told the part should fit and to send more pictures. Not a good experience. Now I have asked them to live up to the website information of arranging a return or refund within 14 days of receipt of the item - NOTHNG! this is one of the worst online ordering experiences I have ever had. Avoid this website

Great website to use. Gave exact model numbers so it was easy to match and pick the part I needed. Quick delivery. Overall very happy with this company. Would definitely use again.

It was my first time buying from fixpart.ie and unfortunately it was a terrible experience.

I ordered from the company because it had a trusted mark on its site and stated a 3-5day delivery service. It was urgent so I ordered through the site because I thought the trust sign and 3-5 day delivery advertised had some value to the business.

That didn’t happen and I informed the company that the tracking number provided showed no information.

Timelines-
Ordered on 23rd June - was issued a tracking number coming with Fastway courier. Tracked the number few days later and no information attached so I got concerned.

26 June- followed up with customer service for information.- CS informed that they will investigate.

29 June- I followed up asking for information.

1st July - Agent replied and gave info on a “working” track link- but it showed that goods only left on 1st July

3rd July- Received package but item was broken.

The box the part was packed in had no clear indication that the part was fragile/ glass. Only had 2 arrows indicating “this way up”. Poorly packed inside, item wasn’t wrapped up in bubble pack or had any foam nuggets to cushion it. Only 1 piece/ layer of bubble wrap put on top of part. Nothing cushioning the bottom of the box.

I think it’s unfortunate that fixpart couldn’t fix their internal logistics and goods handling. So maybe that is your weak link?

I’ve requested for refund and we shall see how efficient the customer care service is. I will give an update.

Hope this review will act as a constructive criticism and fix part could do better to improve.

Great webpage. Have everything but slow delivery. Well packaged always a good thing for fragile itema

Great Fix for Samsung washing detergent leak.

Excellent product. Original. Fast delivery.

It's a misleading dropshipping outfit.

.ie domain but ships from Italy. Item showed "in stock, 1-3 days delivery". It took two weeks while the washing machine was inoperable and when it arrived it was the wrong part, even when exact model number was provided. The tracking showed it was shipped from Italy.

Very misleading as nowhere on the website is it stated that it's not shipped from Ireland and with those turnaround times it might've just as well been from China.

No point in returning the item (TO ITALY) and waiting another two weeks to get another part. Sourced locally as I wanted from the start.

Will never use again, avoid.

Great experience, easy to navigate for the right part needed. Fast delivery. Will use again.

The piece corresponds to the reference engraved on the shelf of Frigidaire. The part fit perfectly in the Fridge. Delivery without problem

I ordered a part and ten seconds later realized I made a mistake. There is no way to change or cancel the order. There's no phone number. Only an online form, which I used to ask them to change or cancel the order.

It took them two whole days to reply, and they said they would cancel the order. Great.

The next day I received an email confirming that the part had been shipped.

I contacted them again and they completely ignored me.

AVOID IF POSSIBLE.

The same with me I needed a replacement fan for my fridge
Ordered a few weeks ago. Paid in full and got email with tracking number etc. But delivery company shows no detail for tracking. And no delivery so far. Multiple requests by email to customer service. Only got standard bot response. No follow up. Have requested refund. No responses. Now suspect they have gone bust as a business