Fixpart Reviews 497

Website stated heating element for my washing machine was out of stock for 2 weeks. When it came into stock, I ordered 2 (website kept my basket open for 2 weeks and I didn't notice).
Delivery was stated as 2 to 5 days. After 4 working days and no delivery notifications, I emailed for an update. Only on the 3rd email did they admit it was arill out of stock.
No telephone number and every email takes 24hrs to respond - even if you reply immediately.
Shockingly poor customer service standard.

Everithing was ok, order and delivery

I ordered my part for my waching machine about a month ago and never receive the package until today 🙃 😑 😒

Ordering on line was easy to do. Quick to dispatch and quick delivery. Great service.

Overall service level was good but the image on site was limited and did not show the internal section of the part which is missing an internal fitting, necessary for fitting the lamp.

found the shop fount an item i need, tried to make an order could not complete as could not enter full address due to character limitations in their address tab. Contacted via email explaining the problem didn't get response for a couple of days, then i got an automated system reply saying they are busy and cant reply. This is a joke and i don't want to do business with such ...... and recommend others to avoid based on my experience. I sow some other people reporting about poor or no communication being ignorant to people queries.

Website great, everything was seamless.

Ordered item 12 January, tracking received 14th, able to track until 16th & then nothing. Waited a week, still nothing, refund request in, was refused, poor communication from company, eventually after over 3 weeks the item arrived, I then received an update from the company. This company needs to consider its delivery partners if they want repeat business. I wouldn’t order from them again.

Customer care were very prompt, helpful and speedy to resolve the problem.

Very easy to order part.
Fast delivery.
Thanks,will order again.

After ONE month my order is somewhere in the universe. They avoid to refund. Don't believe them. Buying with them is like gambling, mostly you will lose your money

I ordered replacement glass for washing machine door. it arrived quickly and was original glass for my make so it was very easy to replace.
Only concern the packaging was half open, so it could do with been better wrapped, glass had bubble wrap around it but the box it came in was after opening so a little more tape may be help with this.
This is just small issue, very happy overall and would definitely use Fixpart.ie again if needed.

Confirmation + order status very well communicated. Quick response from Fixpart when my item was stuck with delivery partner. After Fixpart intervention I got my purchase delivered in two days. I’m also happy with the item itself.

Great experience. Part ordered, shipped and received within 3 days. Recommended!

Part took longer to come than 1 to 3 days it was a full week but beside that the part fitted perfect and machine was up and running straight away.

The website was so easy to use and I was able to find the parts needed for my oven easily. I ordered the part on the 20th of December with little hope that it would arrive before Christmas. Everything was delivered within 3 days! Fantastic service!

Easy to find part on site. Delivered promptly. Part fitted correctly.

No communication for weeks when I ordered the part.

- Showed in stock on web site. Delivery 4-5 days.
- Didn't arrive
- emailed and didn't get a response for 2 weeks until I said I was going to report them as scam to C/Card company
- Then they told me the item wasn't in stock and they did not know when it would be in stock.
- At this stage had my money 4 weeks.
- Then out of the blue a few days later I got a shipping notification.
- Part received and is the correct part. That is why they get 3 stars. Took 6 weeks and no communication to say it wasn't in stock after all.

They were extremely pro-active to get the sale of the unit, returning emails, sending exploded views of the product.
Once ordered though the customer service is severely lacking.