Fizzy Living Reviews 10

Former tenant (2023-2025)

Very well-linked area: the building is close to the station and high street, with many stores nearby. The location is convenient for transport and shopping, though the area can feel unsafe at times.

The development itself is basic, with a small lobby, bin room, and roof terrace. The so-called “co-working space” is simply a table in the lobby, where people constantly walk in and out, making it impossible to concentrate.

They market themselves as “pet friendly,” but tenants are charged £75 per pet each month, plus mandatory professional cleaning and fumigation at move-out according to the contract. In practice, this feels more like a surcharge than genuine pet-friendliness.

Security is weak. Parcels often went missing, and during my tenancy the parcel room code was changed only once. The main entrance frequently failed to lock, leaving the building accessible to anyone, which is not ideal for Lewisham.

The flats are of low quality, with recurring maintenance issues. Each one oddly includes a bike listed in the inventory (which in my case was rusty and unusable), which cannot be removed and only takes up space.

We also went without hot water for over two months in winter due to the boiler breaking, despite paying a fixed £80 per month for heating and hot water. Management’s suggestion was to shower during “off-peak hours,” which didn’t help, and it was extremely frustrating as one of the people in my flat was pregnant.

After moving out, the heating and hot water reconciliation turned into another long and frustrating adventure. The figures I was given were wrong FIVE separate times, each one underpaying me by hundreds of pounds. The errors were explained as “wrong templates,” “bad Excel formulas,” and even a claim that tenants were responsible for boiler maintenance and operational costs, which was only taken back by the regional manager after I cited the law and the tenancy contract they had written. I eventually requested the supplier invoices myself (which they hadn’t provided at first) and discovered that the actual rates were more than three times lower than those used in their calculations. After proving that the correct refund was over £900, not the £200 they had initially calculated, I had to escalate the matter all the way to the regional manager, who again got the amount wrong and blamed it on Excel before finally correcting it. I have also seen a neighbour’s reconciliation, and their figures were even higher than mine, which suggests that similar mistakes may have affected other residents as well.

The landlord, Greystar, runs the building in a very corporate way. Decisions often seem driven by process, liability, and reputation management rather than fairness or basic empathy. For instance: we requested early release from the lease towards the end of it after 2 years by providing two months’ notice as one of my flatmates was due to give birth and needed to find a new place. The request was denied, with the contract cited as the reason. Also, to this day they keep claiming that fixing the boilers after two months without hot water was an “extra effort” on their part, rather than a basic obligation to provide an essential service that tenants were already paying for. This kind of response reflects a culture where protecting the company seems to take priority over taking responsibility or showing understanding and basic empathy toward residents.

In short:
Good - location and shops.
Bad - corporate management, unreliable maintenance, excessive fees, and repeated billing errors.

Honestly, save yourself the frustration and steer clear. There are plenty of other places, and this one has nothing special to offer except headaches.

We’ve been with Fizzy East16 for the last 3.5 years. But when an international work relocation forced us to end our tenancy early, Fizzy Living saw £££. Despite our good-faith efforts to find a replacement tenant AND offer a two-month penalty payment, management refused both reasonable solutions.

Instead, they initially demanded seven months' rent (since tenants get no break clause while Fizzy conveniently does), then "generously" reduced this to four months' worth of penalties.

When we pushed back on this excessive demand, they immediately threatened debt collection and legal action, hardly the response you'd expect from a company that markets itself as flexible and tenant-friendly.

Yea, there are positives: great location, fantastic reception staff (shoutout to Samson and Mariya), and the property itself is nice (though be prepared for occasional hot water outages that last a few hours and some persistent leaks throughout the building). But be warned: yes, this place works great if you're planning to stay indefinitely or have unlimited funds to cover unexpected exit fees. But for everyone else facing life's inevitable curveballs, expect to hear "Your lease agreement does not include a break clause" rather than "How can we help?"

Ive been in the Canning town development for coming up to 2 years and overall its been fairly good though it is a little basic. The apartments are a good size (im in a 3 bed) with a dual aspect main room and balcony. Its a mid-level product, no luxury but all perfectly good. They respond quickly if there is an issue. The parcel system works well, theyre pet friendly, theyre always promoting events; painting and wine, yoga etc. There are free snacks on a tuesday (though I dont know what as I havent been). The downsides are I dont think they are built to a high quality as you hear lots of outside noise. I was in City Island before and they are concrete built and much better acoustically - and less roads. They dont have cooling, again city island did, they dont have a concierge, gym etc, the public spaces are basic. If you want a more luxury product try city island, if you want a more convenient (and slightly more affordable) product try fizzy. I am told the road side is quieter than the trainline side

Have this as your last option or keep looking for something better.

We stayed in this property for a year and couldn't wait to move out from here. Below are the pros & cons of this property.

Pros:

1. Well connected to Canning Town underground and bus station
2. The garbage room is separated and makes it easy for disposal.
3. The cleaning & repair staff is helpful.
4. The security team who work in the evening are good.
5. Parcel collection facility is good.

Cons:
1. Most of the office management staff is mean and non responsive and not open to feedbacks.
2. The rent is too high for the properties.
3. If you opt for an apartment facing the railway tracks your life is a nightmare, as there is continuous noise from the trains passing and weekends are worse as Jubilee line runs the whole night. It 's a challenge to WFH or even keep the windows open while watching TV.
4. The heating charges are high. When you vacate the house you are going to end up paying over and above your monthly heating charges.
5. The deep cleaning charges are pathetic. They charge you nearly 200 pounds for a 1BHK home. Not worth it!
6. They do not clean the outside balcony glasses or even clean the balcony which makes your house dusty.
7. If you are not pet friendly this property is not for you.

The company after being bought by Greystar is in disgrace. Mice infestation, roof leak, fires, lifts not working constantly, no proper maintenance and on top of that no one knows who is responsible. DO NOT RENT WITH THEM

Still owe me £250 S&M weddings person thinks she's above the law done with these scam companies thinking they can take vulnerable people's cash. The flat was lovely and wanted £2500 upfront for 1 months rent and all bills and service charge which was fine I was happy. Until I paid the fee and then they wanted over £10k upfront after seeing this cancelled the deal and wanted my money back refused to give me this blocked me on all social media and emails after asking for this back. I doubt I will see the £250 but I repeoted them to trading standards and the police for fraud. If they do give me the money back I'll drop all charges against them. Maybe the owner can actually contact me with regards to this. Further back from the actual date was probably like 2017 instead.

We have been living in one of Fizzy's buildings in Stepney Green for over 5 years now.

In the beginning there were small issues, but those have normally been rectified in an acceptable amount of time.

Recently, however, the issues have been mounting and the response was somewhat lacking. As an example we've had some water damage in one of the bathrooms that was picked up by annual check-up ... two years ago. Nothing has been done since. Furthermore, there are communal issues (such as lifts not working properly) which are then actually responsibility of another service provider and these also sometimes go on for longer then it should take to fix. As we only pay rent to Fizzy, I would think that we shouldn't bother with who the end service provider is, and in all fairness Fizzy do contact them for some things, but for other we ourselves are responsible for contacting that other company. It just gets a bit messy and issues take longer to resolve, so not ideal.

We also used to have a bit of a community in the building that Fizzy was taking care of, such as creating events and parties (even pet parties), but that has all stopped since Covid began. We also used to have someone in the building from the Fizzy team during working hours, but that has also stopped.

All in all I would say it's not a horrible experience, but it is also definitely not a good one either. And for the amount of rent we pay (which is on the upper side of average for the area we live in) I think we should expect a better service.

Avoid like the plague, gone downhill since Greystar brought them. Will promise power-included in rent and then you'll have to pay a bailiff for them when they don't pay their power bill for over two years.

Was really enthusiastic about being able to rent somewhere where my pet wouldn’t be a problem and that had all the facilities they advertise. Unfortunately, Fizzy doesn’t seem to exist. No one answers contact of any form - not calls, emails, online forms. I even tried emailing their actual senior staff - got nowhere. Tried different developments, nothing. Fizzy just wasted my time. Avoid them as this is nothing but an elaborate scam.

Avoid. This is a company that advertises an all inclusive “no-fuss” renting experience, but in reality it is just overpriced flats with none of the services promised. Nobody on site to help, almost impossible to get hold of the property manager when there is an issue. Often unresponsive, unapologetic, and unprofessional. Will never rent with them again.