The skates are amazing and great quality. Even better was the customer service. I had an issue with my package being shipped and everyone was super helpful getting it resolved.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The skate shoes are great. I’d recommend sizing up a half size. I was not satisfied with the shipping service: they returned my order back to France without explanation, but incorrectly confirmed my p... Toon meer
Bedrijf heeft geantwoord
passer commande le 17 janvier 2025, pas de nouvelles de leurs parts avant le 18 juin 2025, cout paire de Jordan 235 euros- la customisation coute 180 euros pour que flaneurz me les renvoies avec 2 c... Toon meer
Bedrijf heeft geantwoord
Used their measuring for ordering size, and it was not correct, unless you want the skate/shoe to be hitting the end of your toes. I suggest going up a size from this. After returning with shipping fe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flaneurz est une entreprise française née à La Courneuve, dans le nord-est parisien, aujourd'hui installée à Pantin. Depuis nos débuts, notre mission est simple et ambitieuse : rendre le roller accessible, pratique et élégant au quotidien. Grâce à notre système breveté, nous réinventons le patin à roulettes en permettant à chacun de transformer instantanément ses baskets en rollers, sans compromis sur le style, le confort ou la liberté de mouvement. Notre technologie modulaire et détachable offre une expérience unique : vos chaussures préférées deviennent votre moyen de déplacement. En quelques secondes, vous passez du mode marche au mode glisse, ce qui fait de Flaneurz une solution idéale pour la mobilité urbaine moderne. Compactes et faciles à transporter, nos fixations s'intègrent naturellement dans une journée faite de trajets mixtes : métro, rues, boutiques, travail ou loisirs. Ce qui nous distingue : un système exclusif, universel et innovant compatible avec la majorité des baskets, un positionnement lifestyle premium pensé pour les urbains en quête de spontanéité et d'élégance, une alternative durable favorisant la mobilité douce et l'expression personnelle, et une communauté internationale présente dans la plupart des pays du monde. Chez Flaneurz, nous croyons en une mobilité plus libre, plus créative et plus fluide. Nous ne proposons pas seulement des patins : nous offrons un nouveau geste de mouvement, un plaisir urbain réinventé, à vivre au quotidien.
Contactgegevens
17 rue Méhul, 93500, PANTIN, Frankrijk
- 01 48 36 42 68
- iastito@flaneurz.com
- flaneurz.com
3,5
Gemiddeld
36 reviews
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The skates are amazing and great…
The skates are amazing and great quality. Even better was the customer service. I had an issue with my package being shipped and everyone was super helpful getting it resolved.
30 juni 2026
Antwoord van Flaneurz
Hello Nicole,
Thank you for your lovely feedback, we are delighted to know that you are enjoying your skates and are satisfied with the customer service.
Have a lovely day!
Very easy to order
Very easy to order, great value for the price. The processing and shipping was relatively fast. The only bad thing was Trump's tariff.
11 mei 2026
Antwoord van Flaneurz
Hello Nicole,
Thank you for your lovely feedback, we are glad to know that you are enjoying your Slades/Flaneurz and we wish you many wonderful adventures with them!
Take care!
I loved these skates
I loved these skates, they are super practical, modern, and comfortable.
I highly recommend them, you'll love them as much as I do. They go with me wherever I go.
20 mei 2026
Antwoord van Flaneurz
Hello Marines,
Thank you for your lovely feedback, we are glad to know that you are enjoying your Slades/Flaneurz and we wish you many wonderful adventures with them!
Take care!
The skate shoes are great, shipping not so great
The skate shoes are great. I’d recommend sizing up a half size. I was not satisfied with the shipping service: they returned my order back to France without explanation, but incorrectly confirmed my package was delivered to me. This delayed my shipment by at least a week and caused a lot of confusion and stress. Customer service did not meet my expectations as they did not offer consolation regarding this issue.
27 april 2026
Antwoord van Flaneurz
Hello Phoenix,
Thank you for your feedback. We are glad to know you are happy with your skates.
As for the customer support, we are sorry to hear that it did not meet your expectation. We tried our best to assist you in the delivery issue which was not caused by us and reshipped the parcel to you at no additional cost as soon as we received it. We are glad to know that the parcel finally reached you after we reshipped it. We wish you many wonderful adventures with your Slades!
Have a lovely day!
Super fun
I got them as a birthday gift for myself and i love them. They fit nicely and skate very well. The detachable system is fun and convenient.
I had no troubles at all and I'd order again :)
5 mei 2026
Review zonder uitnodiging
Antwoord van Flaneurz
Hello Jacky,
Thank you for your positive feedback, we are delighted to hear that you had a good experience ordering and that you are enjoying your skates.
We wish you many wonderful adventures with them!
Take care,
Skated 2 times
Skated 2 times, pivot cups crumbled on my hand. Customer service just sent a picture with dimension so I could order new pivot cups elsewhere. Not helpful, I couldn't find cups that would fit. So now I have a pair of skates that I can't skate. Waste of time and money, poor quality!
6 mei 2026
Review zonder uitnodiging
Antwoord van Flaneurz
Hello Sonja,
Thank you for your feedback.
Since our last email exchange, the production team was able to find some spare pivot cups that we will be sending your way. We have reached out by email with requested information on your delivery address.
Have a lovely day,
I got sent two right shoes..
I got sent two right shoes mind u when I ordered these shoes I had to pay extra because of it being in France just to get my order once I told them about the issue they sent me a left shoe but I had to pay the extra amount again for a second time just to receive my package something I thought they would have covered themselves I don’t understand why I had to pay for someone else’s mistake wont be buying from here again
16 april 2026
Antwoord van Flaneurz
Hello Elizabeth,
Thank you for reaching out. We understand your frustration, and we are once again very sorry for the issue. We shipped out the replacement as soon as you contacted us. Since this is a mistake on our part, the additional customs tax you had to pay is indeed our responsability. However, you did not contact us with this information, so we were not aware that you had to pay this additional cost. Please email us at info@flaneurz.com with the receipt of this second payment so that we may refund you that amount.
Have a lovely day!
terrible customer service
terrible customer service, or more like inexistent
nobody knows if they will ever get sent to me, starting to think i got scammed
13 april 2026
Review zonder uitnodiging
Antwoord van Flaneurz
Hello Giada,
Thank you for reaching out.
As explained yesterday by email and via social media exchanges, your order was shipped out and you have received your tracking number by email.
Your parcel will be delivered tomorrow.
Have a lovely day,
These skates are AmAzInG!!
These skates are AmAzInG!!! There was an unexpected Tariff fee of $130.00. I still have no regrets because these skates ROCK!
31 maart 2026
Antwoord van Flaneurz
Hello Julia,
Thank you for your valuable feedback! We are delighted to know that you are happy with your skates.
We wish you many beautiful adventures with them!
Have a great day!
The quality is good but the shipping…
The quality is good but the shipping didn’t include TERIFF and they mix up the shoes size. I ordered size 6 for women but they sized it to 11.5 when the order clearly wrote 36, they shouldn’t mix up that simple being such popular brand
12 maart 2026
Antwoord van Flaneurz
Hello,
Thank you for your feedback.
We sincerely apologize for this mix up.
The issue has now be resolved since you received the correct pair, as confirmed on our email exchanges last week.
As for the tariffs, we do not include them in our prices because we have no authority on the amount and whether they will be applied. The import authorities in the country of destination is responsible for this matter. We do specify on each of our product pages that import taxes may apply depending on your country of delivery.
We hope you enjoy your Slades and we wish you many adventures with them!
Take care,
Money well spent
I’ve wanted to purchase from Flaneurz for actual years and waited to save up for the purchase for a custom pair. Couldn’t be happier with my purchase. Very responsive and helpful team. Pricey but you pay for quality and that’s precisely what I received.
9 maart 2026
Antwoord van Flaneurz
Hi Jazmyn,
Thank you for your lovely feedback, we are so glad to hear that you are happy with your product and the customer service you received!
We wish you many great adventures with your Flaneurz!
Have a lovely day!
So versitile!
Even though this was an international order, Flaneurz sent my pair of slades in like two weeks, which I was super impressed by! Having my slades means that I can stumble into golden skating spots and always have my skates on me, which just means I get to skate more!
19 februari 2026
Antwoord van Flaneurz
Hello,
Thanks for your feedback, we are so glad that you are happy with the product and the service!
We wish you many wonderful adventures with your Slades!
Take care,
Used their measuring for ordering size
Used their measuring for ordering size, and it was not correct, unless you want the skate/shoe to be hitting the end of your toes. I suggest going up a size from this. After returning with shipping fees, I could have saved money by just buying another pair of skates (ordered from US)
23 februari 2026
Antwoord van Flaneurz
Hello Amanda,
Thank you for your feedback. We are sorry to hear that the size did not correspond to your expectations.
Our sizing guide usually corresponds to the majority of our customers, but every foot is unique and sometimes requires a size up or down indeed.
We wish you wonderful adventures with your Slades!
Take care,
Great!
Everything went great shipping was super quick love the product so much! Skates are of high quality!
23 januari 2026
Antwoord van Flaneurz
Hi Melissa,
Thank you for your feedback, we are so glad to know that you are happy with our product and service!
Have fun with your skates!
Awful customer service
Awful customer service. No response to issues horrible shipping. All items come in plastic bags. Having issues returning there product no one is responding to my emails anymore.
5 januari 2026
Antwoord van Flaneurz
Hello Rafel,
We are sorry to hear your frustration. We would like to specify that we have replied to every single email you have sent us. In your last email, you inquired about import taxes that you were billed by FedEx.
As indicated on each product page on our website, orders are shipped from France. Depending on the destination country, taxes or customs duties may apply and remain the responsibility of the customer.
The USA's current presidential administration is changing customs laws and imposing new import taxes. We do not have any authority on this matter. If you have any questions about the bill they are asking you to pay, I suggest contacting FedEx directly or your local import authorities.
Thank you for your understanding.
The Flaneurz Team
The purchase was for my granddaughter
The purchase was for my granddaughter, and she was extremely happy. So, if she's happy then I'm happy.
29 december 2025
Antwoord van Flaneurz
Hello Margie,
Thank you for your lovely feedback, we are delighted to know that your granddaughter is happy with her gift.
Have a lovely day,
The Flaneurz Team
Ordering was easy
Ordering was easy, shipping was very fast and my daughter loved the fit and the style. It was a great Christmas gift. Thank you!
26 december 2025
Antwoord van Flaneurz
Hi Thomas,
Thank you for your feedback, we are delighted to know that your daughter enjoyed her Christmas gift! We wish her many great adventures with her Slades!
Take care and happy new year!
The Slades team
Very nice
Shoes are comfortable and sturdy. Skating seems very solid. Toe stops work great. It takes a bit to get used to skating in a shoe.
15 december 2025
Antwoord van Flaneurz
Hello Aurora,
Thanks for your feedback, we are delighted to know that you are finding your Flaneurz up to expectations!
We wish you many great adventures with them.
Take care and happy new year!
The Flaneurz team
Great shipping experience and prompt.
15 december 2025
Antwoord van Flaneurz
Hello Stephanie,
Thanks for your feedback, we are delighted to know that you satisfied with the service.
Take care and happy new year!
The Flaneurz team
J'ai acheté chez eux des roues et des…
J'ai acheté chez eux des roues et des roulements. La qualité des roues est vraiment bien du je pense au fait que c'est une production conjointe avec roll line mais par contre les roulements sont de basse qualité.. meme en les nettoyant et en les lubrifiant je n'ai pas pu patiner avec. Je vite remplacé ces roulements par une autre marque.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Flaneurz
Bonjour Fabien,
Merci pour votre retour. Nous sommes désolés d’apprendre que les roulements n’ont pas été à la hauteur de vos attentes. Nous faisons de notre mieux pour proposer des composants adaptés au plus grand nombre de patineurs, mais nous comprenons que des pratiquants plus avancés puissent préférer upgrader leur setup selon leurs besoins et leur pratique. Nous sommes ravis que les roues vous aient donné satisfaction et restons à votre écoute si besoin.
Belle journée et bonne année !
L'équipe Flaneurz
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