flashexpress.co.th Reviews 

Totally unreliable.
Package was loaded on wrong van.
Second day, package delivered in some totally unrelated place 7km away from our home. Had to leave work to meet the driver at a nearby Tesco to retrieve the package.
That's a joke service.

Same problems everyone else is describing. They claim to have contacted you but my phone log is clear. After contacting customer support they now claim that there has been a mix up at the sortation centre and are asking me to send them my address. Still don't have my 55 inch TV. Very unprofessional, stay far away from that company!

No customer service, deliveries are slow sometimes they will even cancel your parcel.

2 days direct the runner didn't deliver my parcel but put the track "the customer uncontactable." She (name faizah :0183680738) never contact me and i checked the tracking suddenly unsuccessful. 2 DAYS ??!!! WTH

I've experienced problems with this several times. They just came without a notice call beforehand (this is the normal practice in Thailand for delivery companies). Then if you are away, they just cancel your order.

Not recommend to use it, very bad customer service, customer complaints are not handled timely, they procrastinate my case and said the period to claim for damages has passed. They leave our package (near the door outside) without informing that they are coming or have delivered my package when they know that items inside are food which needs to be put in the fridge immediately. So the package stayed outside one day/night leading to foods are rotten, boxes are also damaged. I complained them as soon as I know the next day after their delivery (4 May), but they procrastinate to solve my case, asking and giving the same questions and info when I have given them the answers. The total correspondences with Flash Express was 51 but all were in vain as they have no quality business conducts, lack of responsibility and accountability, very poor customer service and very poor in handling customer complaints. Just speechless how on earth they are doing business in Thailand. Very very upset! :(
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ไม่แนะนำให้ใช้บริการ บริการลูกค้าแย่มาก การร้องเรียนของลูกค้าไม่ได้รับการจัดการอย่างทันท่วงที พวกเขาเลื่อนคดีของฉันออกไปและกล่าวว่าระยะเวลาในการเรียกร้องค่าเสียหายได้ผ่านไปแล้ว พวกเขาทิ้งหีบห่อของเราไว้ (ใกล้ประตูด้านนอก) โดยไม่แจ้งให้ทราบว่าพวกเขากำลังมาหรือได้ส่งหีบห่อของฉันเมื่อพวกเขารู้ว่าของข้างในเป็นอาหารที่ต้องใส่ในตู้เย็นทันที ดังนั้นบรรจุภัณฑ์จึงอยู่ข้างนอกหนึ่งวัน/คืน นำไปสู่อาหารเน่าเสีย กล่องก็เสียหายด้วย ผมร้องเรียนพวกเขาทันทีที่รู้วันรุ่งขึ้นหลังจากพวกเขาคลอด (4 พฤษภาคม) แต่พวกเขาผัดวันประกันพรุ่งเพื่อไขคดีของผม โดยถามและให้คำถามและข้อมูลเดียวกันเมื่อผมให้คำตอบพวกเขา. การติดต่อสื่อสารทั้งหมดกับแฟลช เอ็กซ์เพรสอยู่ที่ 51 ราย แต่ทั้งหมดไร้ประโยชน์เนื่องจากพวกเขาไม่มีธุรกิจที่มีคุณภาพ ขาดความรับผิดชอบและความรับผิดชอบ การบริการลูกค้าที่ไม่ดีมาก และการจัดการกับข้อร้องเรียนของลูกค้าได้แย่มาก แค่พูดไม่ออกว่าพวกเขาทำธุรกิจในประเทศไทยได้อย่างไร ไม่พอใจมาก! :(

Very bad service and no delivery... expect people to stay in the hotel during their holiday and wait while someone will call for delivery 💩 tracking not updated.Even too lazy to step out of the car or motorcycle to ask the receptionist from hotel for a name or the cashmoney.The cash money was just on the reception of the hotel,lol
Welcome in 2024 ...Still a lot of work to give first class service to clients after 2 failed deliveries in 3 days!! Great job!

Definitely the worst, careless delivery/shipping company in Bangkok.
Always late, unprofessional, incompetent and particularly unfriendly.
Using them thru Lazada (sellers cannot choose as per many of them confirmed me) and it’s always a nightmare.
Same situation about pick ups.

What they say: 1-3 days
How long does it really take: 7-10 days

They take 2-3 days just to start the delivery and up to a week to finally get to your door. In this timeframe, a human could potentially travel all over the Earth and come back, when they are just moving a box from one Bangkok street to another.

Flash is complete Trash. The worst crap you can ever use. They said 3 days to deliver to Bangkok. They did NOT delivery on time cause me to have to change my international flight or leave without my bags. Cost me over 20,000 Bhat $600 + USD to change the ticket or loose all my belongings. Flash did not even apologize let alone compensate. Do not ever use Flash not so express the company is a huge piece of crap.

Terrible customer service driver forged my signature and I never received my item leaving at a loss for money ..flash refused to accept any blame in there drivers incompetence..completely unprofessional drivers that don't speak 1 word of English and can't follow simple instructions as,to where they can leave deliveries if your not available to take ..I've never had any problems with kerry of Lex no wonder flash rated a,1

Flash say 2 attempts to deliver and 2 phone attempts, phone log says nothing, I was at home no attempt to deliver. Tracking says package failure due to recipient unavailable. Not true, easy to prove no phone calls made. After contact by email the claimed too many orders to deliver. Delivery date rescheduled twice and failure each time, now over a week overdue.

After submitting review, package was delivered within couple of hours.

I have no choice to select one star. Actually is a no star for me. I wonder if the CEO who is quite active in FB Mr.Komsan Saelee realised about the current reputation of Flash Express. 👎
The Penang Jelutong Branch in Malaysia, the premises is the worst. They will never inform customer to collect back all the improper parcels due to damaged or AWB issues. A lot of so called "missing parcels" occurred. The supervisor with gangsters alike behaviour and napping at the corner of the premises like a King. An international company that can't be trusted. Please do someting to stop adding more "fresh" victims.

I paid 210 for for 108.51 order, did not check the item cause i am not the one who received it.
PT64022835BJ5Z-tracking #
578666864334178897-order #

Who the hell throws peoples packages just like that. Fast yeah, but the braincells die faster it seems. No brain to think hmmm maybe the things inside the parcel is expensive maybe i shouldn't throw it like garbage but no. Garbage riders, garbage company, no proof of delivery like photos cuz they know they are guilty for damaging items. Ada otak pakai lah anjing. Now items damage for no reason and unable to get refunded cuz its not the sellers fault but the courier. F*k you.

You need to take the Express part out of your name.

Infact, just close down.

You order something and it doesn't even come.

I have 6 packet to come but they are all late how is that 1 is okay but 6 dont use Flash express they change name to Flash slowly ..and the new slogan is..... You can be sure we never come in the time we promise and we promise that we are the worst company with no standards at all we dont care about you only your money

There is no worse company on earth. There is simply no control over anything. If your package has been picked up by Flash from your seller, it is easier to win first prize in the lottery than to ever see your package again. It can only be too slow to close this company.
It is unbelievable that Lazada and Shopee want to use the company.

Simply the worst courier service I have used in my whole life. Changed my tracking reference, claimed to make attempted deliveries that never happened, lost my parcel, ignored e-mails, phone calls and messages, made multiple promises they never kept then closed the delivery. Avoid Flash at absolutely all costs, use literally any other service.

No intention of delivering a parcel. Just made excuses that we refused delivery. Someone here 24 hours, no one ever came. Rubbish company even their own shop couldn't help, useless.