The sales manager initially indicated I needed to buy direct from the supplier, even though I wanted only one part. They stayed available for several minutes, checking their stock and actually found t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I found some items on their website but could not work out how much delivery would be. So I clicked the paypal payment button and logged in with paypal, only to find the delivery cost was very h... Toon meer
Bedrijf heeft geantwoord
I needed to replace my shed's old flat roof and as a builder I had to consider saving time and costs on materials and labour. I therefore decided to use OSB3 timber boards and cover it with 1.5mm EPDM... Toon meer
Bedrijf heeft geantwoord
Helpful staff and kept informed about status of delivery etc. Roofing gravel delivered in fully sealed bags - unlike experience from other retailers where bags either had holes or slits meaning in tho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to All Flat Roofing Supplies Ltd - Your Dedicated Partner in Flat Roofing Excellence! About Us: At All Flat Roofing Supplies, we take pride in being an independent flat roofing merchant, specializing in supplying a comprehensive range of flat roofing products, systems, tools, and accessories. Our journey began with a simple yet crucial vision - to fill the gap in the UK market for specialized flat roofing materials suppliers. Founded by individuals immersed in the flat roofing industry since the early 1970s, our business is driven by a passion for quality, expertise, and customer satisfaction. Our Expert Team: Behind the scenes, our professional team, each with extensive experience in supplying and installing roofing products, ensures that All Flat Roofing Supplies operates seamlessly. Drawing from decades of collective knowledge, we are well-equipped to provide tailored solutions to meet the unique needs of our customers. From industry veterans to innovative minds, our team stands united to deliver excellence in every aspect of flat roofing. Why All Flat Roofing Supplies? Experience Matters: With roots dating back to the early 1970s, we bring unparalleled experience to the flat roofing industry. Bespoke Approach: We recognized a need for a more personalized approach in the market. Our experienced team and flat roofing knowledge allow us to tailor our services to your specific requirements, ensuring a bespoke and tailored approach to the supply of quality flat roofing products. Expert Advice: Benefit from our team's wealth of knowledge with expert advice and tips. We're here to help you make informed decisions that not only save time but also money on your roofing projects. Wide Audience: Whether you're a Trade professional or a DIY enthusiast, All Flat Roofing Supplies is your reliable source for all flat roofing needs. Our diverse product range caters to a broad spectrum of customers, ensuring everyone has access to top-notch solutions. Connect with Us Explore our extensive product range and let us be your partner in achieving roofing excellence. Whether you're a seasoned professional or just starting your DIY journey, all flat roofing supplies is here to support you every step of the way. Thank you for considering All Flat Roofing Supplies ltd for your flat roofing material needs. We look forward to serving you with dedication, quality, and expertise.
Contactgegevens
Unit A - F, Brightside. Westfield sole road, Maidstone, Kent., ME14 3EH, Maidstone, Verenigd Koninkrijk
- 01634 869823
- shop@flatroofingsystems.co.uk
- flatroofingsystems.co.uk
4,6
Uitstekend
86 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Best price for EPDM rubber
I needed to replace my shed's old flat roof and as a builder I had to consider saving time and costs on materials and labour. I therefore decided to use OSB3 timber boards and cover it with 1.5mm EPDM rubber. I found the best price for EPDM at flatroofingssystems.co.uk thus I purchased it as well as the required adhesives. Ordering was straightforward and delivery was prompt as promised. I'm happy to rate this company at 5 stars.
18 augustus 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you for your 5-star review! ⭐ We’re delighted to hear you found our EPDM rubber at the best price and that ordering and delivery were smooth and straightforward. It’s great to know our products helped you save both time and costs on your shed project. We really appreciate your feedback and recommendation, and we look forward to supplying you again in the future.
All Flat Roofing Supplies Ltd – Flat Roofing Systems
Helpful customer service
Helpful customer service, easy to order and arrived on time in A1 condition.
31 juli 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you so much for the 5-star review!
We’re really pleased to hear you found our customer service helpful and your order arrived in perfect condition. We work hard to make things easy and reliable for our customers, so it's great to know we’re hitting the mark.
Thanks again for choosing Flat Roofing Systems – we hope to deal with you again soon!
All Flat Roofing Supplies Ltd Team
Easy to order & quick to deliver
Easy to order on website, regular email updates & fast delivery. Very happy I found this company to order from.
21 juli 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you so much for your kind words and 5-star review!
We’re really pleased to hear you found the website easy to use and appreciated the regular updates and quick delivery. It means a lot to us that you’re happy with your experience.
Customer service was solid
Customer service was solid. Spoke to a chap on WhatsApp after suffering a bit of a tech issue my end and he sorted me right out. Material delivered on time and exactly what I was looking for. Been back again after that and again had great customer service. Very attentive and eager to get us what we needed for when we needed it.
2 juni 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you so much for the glowing 5-star review! We really appreciate you taking the time to share your experience.
We're glad our team could help you out on WhatsApp and get everything sorted quickly – tech gremlins can be a pain! It’s brilliant to hear that your order arrived on time and was spot on.
Even better to know you came back again and had the same level of service – that’s exactly what we aim for every time. We’ll be sure to keep being as attentive and helpful as ever!
Thanks again for your support – we hope to see you again soon.
All the best,
All Flat Roofing Supplies Ltd
good price good fast delivery
16 juni 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you for the 5-star review! We’re chuffed to hear you were pleased with the price and speedy delivery of your FlexiProof EPDM membrane.
We always aim to offer great value and service, so it’s brilliant to know we delivered on both.
If you need any more materials or advice, you know where we are!
Excellent service
Excellent service, Tom contacted me to arrange more sensible delivery costs for the small amount of gravel we needed .
5 juni 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you for the great review!
We’re really pleased to hear Tom was able to help sort a more sensible delivery option for your order – we always aim to be fair and flexible, especially for smaller items like roof gravel.
If you need anything else in the future, don’t hesitate to get in touch. Thanks again for choosing All Flat Roofing Supplies!
All the best,
The Team at All Flat Roofing Supplies Ltd
Charged £10 for delivery even though it…
Charged £10 for delivery even though it was less than £7
28 mei 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you for your feedback.
We're sorry to hear you were unhappy with the delivery charge. Our delivery costs are clearly displayed at the checkout before payment is completed, allowing customers to make an informed choice before placing their order. These costs are based not only on courier pricing but also on handling and packaging to ensure items arrive safely and on time.
We always aim to be fair and transparent, and we do our best to keep our rates competitive. If you'd like to discuss this further, feel free to get in touch directly – we're happy to help where we can.
Insufficient resin for coverage.
21 mei 2025
Antwoord van All Flat Roofing Supplies Ltd
Hi David,
Thank you for taking the time to leave a review.
We’re sorry to hear that you found the resin quantity insufficient in your GRP kit. The Tradeline GRP roofing kits are one of our most popular products and consistently receive excellent feedback, so it’s disappointing to learn this didn’t meet your expectations.
We weren’t made aware of the issue at the time of purchase. Which is a real shame, as we’d have welcomed the opportunity to put things right for you. Customer satisfaction is very important to us, and we always do our best to resolve any issues quickly and fairly.
That said, I will pass your feedback directly to the manufacturer for their attention. If you’d still like to discuss this further, please don’t hesitate to get in touch with us—we’re always happy to help.
Incredible customer service
Incredible customer service, reached out about delivery options as only had a small order. Unfortunately the pallet company they used broke over 50% of the tiles. They arranged a replacement within a week.
1 mei 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you so much for your 5-star review! We're really glad to hear you were happy with our customer service. It is something we take great pride in. We're sorry the pallet company damaged part of your order, but we're pleased we could get the replacements out to you quickly. If you need anything else in the future, don't hesitate to get in touch, we're always here to help!
Nagging sales tactics
I found some items on their website but could not work out how much delivery would be. So I clicked the paypal payment button and logged in with paypal, only to find the delivery cost was very high. Therefore I took my business elsewhere.
Then I got an email asking me if I wanted to complete my purchase.
Then I got a whatsapp message asking me If I wanted to complete my purchase.
Now I find I've been added to their emailing mailing list.
I did not authorise all this contact and find it creepy!
23 april 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you for your feedback, and we're genuinely sorry to hear about your experience.
To clarify, working out delivery costs on our website is quite straightforward—just add your items to the basket and enter your delivery location to see accurate shipping fees. As many of our products are large or bulky, costs are calculated based on size, weight, and location.
The follow-up email and WhatsApp message you received are automated and only sent if a purchase is started but not completed. This is a common feature used by many websites to help customers who may have experienced an issue at checkout.
As for marketing emails, we never add anyone to our mailing list without consent. During the checkout process, there's an opt-in box for newsletters that can be unticked. You can also unsubscribe at any time via the link in the email.
We’re sorry this process felt intrusive to you—it’s certainly not our intention, and we’re always happy to help if something isn’t clear. If you'd like to discuss this further, please don’t hesitate to get in touch directly.
Thank you again for your feedback—it helps us improve.
Excellenct from start to finish
I called the company and the person was super helpful. They actually had th items- at good value. I needed the items urgently, they said they could this at same cost and delivered next day.
Would defo recommend
8 april 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you for the great review! We're so pleased to hear you found our team helpful and that we had what you needed in stock. We're especially glad we could get your order out the same day for next-day delivery—it's great to know it made a difference! We really appreciate the recommendation and hope to help you again soon.
Delivered when others couldn't at a…
Delivered when others couldn't at a competitive price
1 april 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you so much for the fantastic 5-star review! We're really pleased to hear we could deliver when others couldn’t — and at a competitive price too. We pride ourselves on being reliable and cost-effective, so it's great to know that came through in your experience. If you need anything else, we’re always here to help!
Pro-active approach…
I appreciated a pro-active approach that Flat roofing systems took, to give insight into reduced delivery charges, related to a product query I had on their website - It was a good customer service experience.
1 april 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you so much for your kind words! We're really pleased to hear you appreciated our proactive approach and customer service. Helping our customers find the best value and support is what we’re all about – we’re glad it made a difference! 😊
The website was easy to navigate and…
The website was easy to navigate and made the whole experience, from choosing the product to paying for it, very easy. The product arrived within the time frame notified when I made the purchase. Very hassle free.
17 maart 2025
Antwoord van All Flat Roofing Supplies Ltd
Thank you for your fantastic review! We're delighted to hear that you found our website easy to navigate and that your shopping experience was smooth from start to finish. We appreciate your support and look forward to serving you again! 😊
We still haven’t received it yet…
We still haven’t received it yet despite ordering it on the 14th of March, it’s now the 20th. Had to cancel the roofers we had booked in. So, safe to say we have had better experiences.
14 maart 2025
Antwoord van All Flat Roofing Supplies Ltd
We're sorry to hear that you're disappointed with the delivery timeframe. Your order was placed on the afternoon of Friday, March 14th, with an estimated delivery window of 2–4 working days. As weekends are not included in this timeframe, your order is arriving just one day later than expected. We have kept you informed at all times of any updates with your order and when requested.
We understand how frustrating delays can be, and we always advise in our delivery terms not to schedule work until your order has arrived. While we strive to meet all estimated delivery times, occasional delays can occur due to factors beyond our control.
We appreciate your order and hope that once received, the product meets your expectations. If there's anything further we can do, please feel free to reach out.
Needed some roof tiles that were hard…
Needed some roof tiles that were hard to get hold of to finnish of my roof. Flat Roofing Systems not only managed to get hold of them for me but I was also able to collect next day. Great service, great communication, thank you!
13 maart 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you for your kind words! We're so pleased we could source the roof tiles you needed and have them ready for next-day collection. Providing great service and communication is always our goal, so it's fantastic to hear your feedback. If you ever need anything else, don't hesitate to get in touch. Thanks again for choosing Flat Roofing Systems!
Great service
Prompt delivery, fair price, quality item. Great service.
11 maart 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you for your fantastic review! ⭐⭐⭐⭐⭐ We're delighted you were happy with the service, delivery, and quality. Looking forward to helping you again! 💪😊
Antwoord van All Flat Roofing Supplies Ltd
Thank you for your feedback! We're glad you found the ordering process easy and delivery quick. We appreciate your support
Very knowledgeable staff
Very knowledgeable staff, could not be more helpful, explained everything I needed, and then placing my order very straightforward, and at acceptable prices.
Delivery was really quick, and the driver was willing to help unload.
I would recommend Flat Roofing, and would use again.
25 februari 2025
Review zonder uitnodiging
Antwoord van All Flat Roofing Supplies Ltd
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our team knowledgeable and helpful, and that the ordering process was smooth from start to finish. We take great pride in providing quality service, from expert advice to swift delivery, so it's great to know we met your expectations.
We truly appreciate your recommendation and look forward to assisting you again in the future. If you ever need any further advice or supplies, don’t hesitate to reach out!
Best regards,
The Flat Roofing Systems Team
Easy to order delivered in less than 24…
Easy to order delivered in less than 24 hours
6 januari 2025
Antwoord van All Flat Roofing Supplies Ltd
Hi Dave,
Many thanks for taking the time to leave us a review. We are pleased that you were happy with the service we provided!
Best wishes,
Flat Roofing Systems
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.