Flats4london Reviews 

I've been tenant with flats4london for three and half years. Never had issues. Team have been very kind and efficient

They can easily be reach whenever you need a help or even just a query.

The landlord rescued us from lockout situation even at late evening. We had to wait a while, but he brought keys to our property.

Loads of fake positive reviews cropping up at the exact same time that my previous negative review was reported as 'defamatory' by Flats4London Lol. Trustpilot decided the review was fine to stay up. I would recommend filtering the reviews from low to high, that way you can avoid all of the ones they have written themselves! Absolutely terrible company, cowboys, avoid at all costs

Very pleasant and easy experience renting from Flats4London. Rented a flat In Clapham for six months and never had any troubles. They were attentive and helpful and were quick to respond to DIY issues.

Shak, Bharti and Uzair are a great team. Thanks again.

Gus and uzair were very helpful with helping us move, thank you for all of your hard work

Amazing service from start to finish, couldn’t recommend flats4london enough, the flat was perfect for me, very clean, fully furnished and well priced.

I found the landlords to be very helpful and always reachable, I personally have locked myself out twice and both times (one on a Sunday) the situation had been resolved within the hour. The flat is also really nice. Would highly recommend.

For your well-being, avoid this company at all costs. The owner (name redacted) has been repeatedly fined by councils but seems to evade accountability by registering new businesses under different family members' names. The UK rental market offers little protection to tenants, perpetuating a modern-day "peasants and lords" system that allows this owner to continue his unethical practices.

I rented a property from this same owner when he was operating under a different company name, and experienced the same issues reported by others: black mould, broken appliances, dirty furniture, and a general lack of cleaning or painting despite the previous tenant paying £150 for an end-of-tenancy clean, which the owner clearly pocketed. Requests for repairs were met with either indifference or aggression. Like many others, I was blamed for the mould because I supposedly didn't leave windows open IN THE MIDDLE OF WINTER.

Despite spending my own time and money to leave the property in better condition than when I moved in, the owner tried to keep part of my deposit for damages to furniture that didn't even exist - I had to threaten legal action to get my money back. The owner preys on people who are new to the UK and are unaware of their rights, or those who have left the country and can't pursue legal recourse.

As I learned the hard way, real estate agents in this country do not do any due diligence and only care about their commission. If you discover that your rental has been subcontracted through this company, make sure to take advantage of your 14-day cooling-off period!

Flats4London provided shocking experience after shocking experience during the year that I rented with them.
We had countless maintenance issues: rising damp, broken washing machine, broken microwave, plugs that didn’t work etc. Every issue either taking weeks to be addressed due to terrible organisation or never being fixed during the months that we would complain about them.
The office staff are nothing short of useless – I am still undecided over whether the incompetency was real or faked to hide laziness. Either way, if renting with this company, don’t expect any common sense on their behalf. The most notable experiences of this being empty promises of maintenance visits, and when they do eventually come (on their 4th promised trip) they haven’t been told where the key I’ve left is, so they leave. To be followed with countless more promises of them coming which never happen.
A few specific examples of F4L incompetency, all issues were reported:
- We had to leave two dehumidifiers constantly running to try and keep humidity at a safe level, with some stuff still having to be thrown away due to mould growing on it.
- On the gas and electricity register, the properties are labelled wrong. Being left no information about suppliers, it took us two whole days on the phone to British Gas before we had a supply of gas.
- Despite reporting damp in our ceiling for weeks, it took 4 days of our ceiling dripping water before anyone was sent to sort it. (The damp had begun to return by the time we moved out).
- When our washing machine was replaced it was not installed but left in the middle of our already tiny kitchen. We lived without a working machine for almost two months.
- Bathroom had black mould wherever you looked.
Despite this, after reading other reviews I think we had it quite easy and surprisingly got our whole deposit back two weeks after moving out. Interesting to note the influx of positive reviews, all posted on the same date, one of which from Shahida Noor herself who works in the office – suspicious.

I’ve been renting a flat from Flats4London for nearly five years, and my overall experience has been very good. The property has been well-maintained, and whenever any issues arose, they were generally addressed promptly.

A special thanks to Shahida, who has been professional and helpful throughout my tenancy.
The landlord Mr Shakil, has also been fair and respectful, with clear communication and a reasonable approach to tenancy matters.

Always helpful and easy to talk to. I recommend them!

Thanks for all your help with my current move in- it’s my first time renting and the office staff were very friendly in providing advice and helping me settle in.

Absolutely atrocious company to deal with.
Issues with maintenance & mouse infestation throughout the tenancy & 'handymen' who clearly were anything but!
Been out of the flat for a couple of months now & still no sign of our deposit being returned despite numerous phone calls.
One star is too much for this company of jokers who should clearly be featured on 'slum landlords'!

Without a doubt the worst run letting agency you will find in London.

This is a family run ‘business’ where not a single person at the company has any idea what they’re meant to be doing, nor how to do it.

From the day we moved in it was awfully operated and communications were almost non existent unless chased up multiple times. I was handed the wrong keys on moving day and called back to the office when I was halfway to the new flat, adding more problems to an already stressful day. Once I arrived at the flat I found it had not been cleaned and ‘cleaners’ had been scheduled to come and do a ‘deep clean’ (I could’ve cleaned it better myself with some paper tissues) after I had moved in with all my possessions.

Quality of their flats is garbage and the furniture in them may as well have been found on a scrap heap. But funnily the flat was barely an issue when compared to the incompetence of the employees.

We had multiple issues throughout the year, a broken washing machine that was left unfixed for over 2 weeks while I had to chase this up everyday after they sent round yet another incompetent ‘handyman’ who had no idea how to fix the issue. This was the same story when our shower broke and the tap was unable to be turned off unless we turned the water off at the main water supply for the whole flat.

They will consistently hang up on phone calls where you try to explain the issues you’re having and leave emails unanswered, while the ‘managers’ always seem to be busy (they don’t exist because they’re as clueless as the rest of them). And ‘Finance’ seem to only work one day a week meaning any thoughts of receiving your deposit back in a timely manner go out the window - makes us wonder why we bothered paying our rent on time every month - while they ignored any request for compensation for the issues mentioned above.

This company needs to be shut down or starved of any business, I would not live in one of their flats even if they paid me to after the experience I have had with them over the last 16 months.

And a special shoutout to Bharti for being the pick of the bunch when it comes to be being absolutely zero help in any situation!!!

Useless bunch of scammers.

They don't even deserve 0. They are the most useless and unprofessional people. The estate of the house is the worst with big mold problems which they don't know how to fix. The lady in the office is so rude and useless. She finds the stupidest excuses every time. She says that the maintenance will come but they never come just because there was a miscommunication. How is it possible every time ? You need to threaten them with legal action for them to respond at least. They should be ashamed for even calling themselves a business. You have some guts. Maybe shut your business and try sth else. Run away from them at all costs.

House was not ready to move into, we had to chase them to even get keys on move-in day. Repairs never happened on time, or at all, during our tenancy. We are now chasing them to return our deposit, one whole month after we've moved out.