Flawless Vape Distro UK Reviews 39

Longest processing times ever. In last almost 2 years never had next day delivery, nor Saturday delivery even when paid for one. Even if you place order at 9am o'clock and then message account manager (Thom in my case) to confirm it will be leaving on earliest collection (told by Thom that they have at least 3 collections a day), it still doesn't leave on same day or it will leave on last collection of the day after 8pm at evening, even when been told on numerous occasions that lies that it will definitely leave on same day. After messaging Thom and requesting different account manager who doesn't lie, get told that will speak to his manager and will get back to me and that was last time I had any messages. Found different supplier and now only use it as last resort as plenty other wholesalers who gets orders 3 times bigger packed and shipped within few hours after purchase and its with me next day without any need to chase up to get tracking information or anything else.

Be aware, the company uses a third party payment processor meaning my payment was taken as a bank transfer instead of actual online transaction.

If you have issues with your order which cannot be resolved by the company, you may be unable to raise a chargeback via your bank.

Pay with a credit card or order somewhere else if you'd prefer to have the security of being able to access a chargeback/claim with your bank.

Rude boss. Stopped shopping with them.

Great products, good prices, however if you’re wanting next day delivery, good luck as you’ll get it one out of 10 orders, even after paying £12 for next day before 1, never been offered a refund or credit to my account.

And it is not DPD’s fault, the problem is the order is not getting packed fast enough in the warehouse, for example I can order at 11, and the cut off time is 3.30 for dpd, and still not enough time for the workers to get your order out.

Rubbish the vape they sold me was fake , not a genuine product, the barcode in the sealed box when scanned was not for a vape, it also broke within 6 days, don’t waste your money there not genuine products.

I have been using Flawless Distro for many years and service provided by Thom (my account manager) is out of this world, really informative and helpful person and always look after my account personally, I would recommend this company to anyone and best thing about them order always correct and easy to order stuff from them.

Nice overall experience. They have a good range of stock and get new items in regularly. There process for invoicing and shipping also works well. Good job guys keep up the good work

Can always count on Flawless to have the stock we need. Thanks to Rohill for looking after our account. Always providing a great service, with a fast turnaround. Have been using Flawless for years and don’t see that changing in the future. Suzy @Best4Vapes :)

I have been sourcing my vape shops from Flawless for more than 5 years. My experience so far is excellent. They have a lot of variety and their price also very competitive versus other vape distro. Their service is very good and thanks to Terry who has been a good account manager since I started dealing with Flawless.

We have been using Flawless for a number of years now, always great service. Our account manager Thom is always friendly and beyond helpful.

Possibly the best Vape Distro out there....have pretty much everything....fast shipping too
Great service and Marta is an absolute peach to deal with

Been using Flawless for years and always satisfied with the results. Our account manager Thom is always there to help with anything we need. Prices are good, shipping is next day, always have loads of stock available, what more could you ask for.

Kirstie is always there to help when needed and provides a first class service when needed which is much appreciated im sure by all.

I highly recommend Flawless Vape Distro to fellow vape retailers looking for a reliable and reputable wholesale partner. Their exceptional service, extensive product range, commitment to quality and efficient shipping make them a trusted choice in the industry.

I must mention the outstanding customer service provided by Matt and his team. Always prompt and attentive in answering my queries, providing guidance on products and offering marketing support.

They genuinely care about their clients' success and go above and beyond. The flawless team are consistently friendly, professional, and attentive.

Thank you!

A top UK Distro.

Great selection of products
Kirstie offers exceptional support/quick responses
Orders packed properly
Often first to get new products
Handle any issues no problem
Make you feel valued

Only negative for me is, DPD service don't deliver until evening the next day or the following day where we are based, where other Distro orders get to us in the morning using UPS.

These guys are amazing, always have the best quality kits and juices. As a wholesale customer we can’t fault them. Orders always sent out correctly and on time. Keep up the the good work Rachel - Director - The British Vape Company

Have been a customer of Flawless since July 2017 and still can’t fault them. They carry the widest range, best stocks, have the latest releases and are competitive on prices. Service and communication is top notch and deliveries are both quick and accurate - what more can anyone ask for. Happy to give them a top rating 👍

Since using Flawless, the service we have received has been impeccable. A big thank you to Matt, who is always super fast to answer any queries and keeps us up to date with all new products, promotions, restocks.... This makes my life so much easier as a merchandiser, it's very much appreciated!
Flawless really are flawless, thank you!
From us all at MIST

We have been using Flawless as our sole distributor for over a year now and can't fault the vast catalogue of products along with their reliability and customer service!
Reliability is key so why would we go anywhere else?

Great One Stop, fantastic selection of products,
Great communication and customer service, with quick dispatch! No complaints here