Flexpatio Reviews 19

I initially had a great experience using the FlexPatio app the interface was easy to navigate, and placing the order was simple and straightforward.
However, the fulfillment and customer service have been extremely disappointing. I placed my order on March 17th and still have not received the pergola. When I called, I was told the order was ready, but no one could provide a shipping date. I’ve now had to call twice, and I still don’t have any clear answer as to when I can expect delivery. We specifically chose FlexPatio because we needed the pergola in time for an event, so timely delivery was critical. It was supposed to arrive this weekend, but there is still no pergola and no communication explaining the delay. At this point, I’m very disappointed. I will update my review on the quality of the product, if and when it actually arrives.

I contacted FlexPatio regarding a pergola and was offered a price through the chat at a discount after inquiring to see if there was anything they could do to bring the price down. In the chat, the representative priced the lower tier product even though I inquired about the higher cost product. They originally would not honor that price. After escalating it to their customer service group, they eventually agreed to honor the price. However, by the time they agreed to do that I had already purchased from a competitor. In an effort to show that this was an honest mistake FlexPatio offered to send a heater for the pergola I purchased from their competitor for no cost to me. This shows me that FlexPatio is a good company to do business with, and I will absolutely look at their products for my future pergola needs. We have a few other pergolas we need in the coming months/years!

Love the LED lights at night. They give the backyard a warm vibe, and we've been hanging out there more often than before.

The driver said the box was damaged and couldn't deliver. They resent everything, but I had to wait another week and missed my party. Quality is fine though.

Invited a few friends over after finishing the setup. We had drinks under the pergola with the lights on - felt like a whole new patio space.

The manual and video made assembly pretty simple. My brother and I got the pergola up in about 3 hours.

Right after I installed it, my neighbor admired it from across the fence. The 13x13 PRO has a sleek look and really enhances the yard.

Packaging was really protective, and everything arrived safely. Just wish the boxes weren't so heavy - I needed two friends to help move them.

FlexPatio's customer service was very helpful. They answered all my questions before and after I bought it, and Glaiza was friendly and checked in a few times.

I was on the fence about getting the motorized pergola with outlets, but I'm so glad I did. It's incredibly convenient to have power right where you need it outside.

I love how easy it is to adjust the louvers with the remote - so much better than my old manual one. It's a strong build too and has held up well in the wind.

The LED lights on my FlexPatio motorized pergola create such a nice atmosphere in the evenings. Delivery was also a lot quicker than I expected.

The 13x20 pergola itself is great, but the delivery was delayed by almost a week which was frustrating. The quality is impressive, though, and I'm happy with it now.

It took my brother and me about three hours to install the pergola, plus an extra hour fixing mistakes. It goes much easier if you follow the manual carefully from the start.

My pergola came with two privacy walls and a motorized shade, and everything feels solid and well-made. Can't wait to get the hot tub set up with it.

I bought the FlexPatio motorized pergola, and the outlets on the posts are a great feature. My questions were handled in a quick call, and it arrived in just two weeks.

The quality of our new pergola is fantastic! We added sliding glass doors and a heater, and it's become our favorite spot to relax, right off our patio door.

I ordered a pergola and the quality is solid. The LED lights look great at night, and overall I'm pleased with the purchase so far.

I received the pergola on time, and it arrived extremely well packed. The assembly instructions were clear and easy to follow, which made the process smooth and stress-free. It definitely requires two people to assemble, but everything fit together perfectly — I can really tell it’s well made and finished with care. Once set up, it looks fantastic, especially with the lights on. The included heater is a great touch, making it comfortable to use even on chilly evenings. Overall, I'm very impressed with the quality and design. I wish I could give it more than five stars — Flexpatio truly exceeded my expectations.