Flight House Reviews 

214
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bruce Hayden, my sales assistant is a top class professional who always tries to search and get exactly the flight I want. He has helped over the past few years with some of my flights and I'm absolut... Toon meer

Beoordeeld met 5 van de 5 sterren

Dealing with Scott at Flight House is an absolute delight. He looks into ever detail for you and ensures that you are given the best that your chosen class of travel can offer. I've used Scott at Fl... Toon meer

Beoordeeld met 5 van de 5 sterren

Leo was extremely polite, helpful and patient. He went through various carriers, dates, and prices before we settled on our chosen flights. He kept us informed of every step sending emails with itin... Toon meer

Beoordeeld met 5 van de 5 sterren

Highly appreciated for booking services from Flight House every time our family need travel trips. Especially one of staff, Mr Sam Hanook, with whom I always deal has been very professional, trustw... Toon meer


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

214 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(214)

1 review in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

FLIGHTHOUSE…

FIRST TIME I USED THIS COMPANY FLIGHTHOUSE
I WILL DEFINATELY BE BOOKING WITH THEM AGAIN
ABRAM WAS MY BOOKING AGENT HE WAS EXCELLENT IN BOOKING MY FLIGHT TO PHILLIPINES GOOD MAN MANAGEMENT SKILLS HE WAS VERY PROFFESIONAL YOU COULD SEE THAT HE WANTED HIS CUSTOMERS TO BE HAPPY AND TO UPHOLD THE GOOD NAME OF FLIGHTHOUSE
AND I WILL GLADLY TELL ALL MY FRIENDS TO BOOK WITH FLIGHTHOUSE

2 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly efficient and friendly service!

Nathan and his team were highly friendly and took care of my issue on a timely manner, spending time to find the best solution for me, kept me updated on the progress of my request. Very efficient service, much appreciated!

24 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

AMAZING SERVICE

THE WHOLE PROCESS WAS AMAZING FROM START TO FINISH. THE REPRESENTATIVE ERIC WILSON WAS KIND AND COURTEOUS AND WAS NOT IN ANY RUSH. HE RANG ME BACK (WITHOUT REQUEST) AFTER EVERY STAGE OF THE BOOKING PROCESS TO MAKE SURE THAT ALL WAS IN ORDER AND IF I NEEDED ANY HELP. NEVER HAD THIS LEVEL OF CUSTOMER CARE SINCE THE 70'S

26 mei 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Adan was very helpful…

Adan was very helpful in advising on the best fares for our selected dates. He remained in contact throughout the process to ensure all the details were correct.

19 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nathan had helped me before

Nathan had helped me before.
Extremely efficient & an excellent price.
All done on the same day.
I am very happy & will certainly continue to use him & recommend Trust pilot.
Thank you for your expertise Nathan.
Ann Eady

19 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend flighthouse especially scott

Had the best service possible from scott so helpful and polite and nothing was too much trouble he helped plan flights for a dream trip and im very happy to have found him thanks scott highly recommend flight house .

Jo

18 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had excellent service from Sam

I had excellent service from, Sam, who guided me through the process of getting a flight ticket and took the time to check with me that all was fine. I needed extra legroom that Sam was able to arrange with no problem.

15 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding Service …

This is the third time I have used flight House. Each time I have dealt with Adan. He has been outstanding. He is polite and helpful. Highly recommended

27 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unfair treatment

How on earth could a regular customer by a ticket from an agent like flight house for close to £1000 and the customer called to tell them that the journey would not be possible due to some insecurity at the destination.The agent ask the customer to call back a day before the travelling date, the customer was involved in a road accident around the very time that was meant to call, but later call back few weeks to report what happened and was now asking the same agent to help in giving another date but your agent said that’s NO SHOW. The customer pleaded to them not to use the circumstances to give such a callous fadict ,all the pleas fell in the deaf hears of the agent
HOW CAN THEY MADE HIM LOST SUCH AN HUGE AMOUNT OF MONEY A REGULAR CUSTOMER

24 april 2023
Review zonder uitnodiging
Logo Flight House

Antwoord van Flight House

Hi Richard,
We apologize for the delay in responding you.
Indeed you are our one of the most regular & Loyal customer and your loyalty is most valuable to us.

As per our previous conversation (about a week before flight ) as well as our manager guided you that your flight had to be cancelled before the travelling date, because once a flight dates passed then it cannot be cancelled or changed.

We even provided you with the proof of recording of the conversation you had with the agent on the 14th March and you agreed with the agent that You had to call us at least 24 hours before your flight to guide us about your travelling plan.

You need to understand that your flight was not cancelled because we didn't get any instructions from your side and you informed us after 26 days (on the 16th April 2023) that you didn’t travel, by then there was nothing we can do because it was too late & according to the airline’s policy your ticket cannot be reused if action not taken prior to original departure date.

You are dealing with us for past 5 years & we always go extra mile for you in finding the best price.
We are really sorry for the inconvenience you faced & We are still offering the refund of unused airport taxes that will be received from airline for this ticket.
We value our all customers and Wish that all get the best service and do our best for it.

Thank you

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