Flood Emergency Services Reviews 

They come within the hour. Lovely people with caring hearts.

Very happy with this service the company offers.

I highly recommend Flood emergency services, their customer service is excellent 😊

Highly recommended

Great bunch of blokes! They're very passionate about their work!

Excellent professional, proactive and affordable service! could not be any happier with outcome! thank you for sorting everything out we really appreciate it! very professional and understanding !

FES were here on site seriously within the hour of being called. Straight on the work to get our unit un-screwed up.

Professional and personable staff.

I cannot recommend Flood Emergency Services (FES) highly enough. When my elderly mother’s apartment flooded early one Saturday morning, they arrived within the hour. They actually arrived at my mother’s place before I did, and immediately brought the situation under control.
From start to finish, their service was outstanding. They clearly explained what was happening, returned as promised to monitor the property, and kept me fully updated throughout the entire two-week process. Their communication was excellent, their response was incredibly fast, and they were very patient while I waited to hear whether my insurer would cover the invoice.
My mother and I were extremely grateful and genuinely impressed with their professionalism, care and exceptional service.

Flood Emergency Services is an outstanding company!
On a Saturday morning, my 93-year-old mother’s apartment flooded. Given her limited mobility, we needed help fast—and within an hour of calling, Flood Emergency Services arrived on-site and immediately began drying the floors and apartment. They were extremely fast, efficient, and thorough.
They even followed up with two prompt visitations to monitor the drying progress, always arriving right on time.
When it came to billing, payment was due within 7 days, but our process was delayed while working through Strata and insurance. When I called to explain our situation, they were incredibly understanding and told us not to worry, asking only that we let them know once everything was sorted.
A truly professional company with a real human touch. Highly recommended!

Flood Emergency Services did an excellent job drying and restoring our carpets after water damage. The team arrived quickly, were professional throughout, and ensured everything was thoroughly dried to prevent further issues. They kept us updated during the process and left the carpets in great condition. Highly recommended.

Our flooring is dry now! Hooray! The gents were lovely and got the job done! Great experience. What a lovely time.

I had a really positive experience with FES during a very stressful time following water ingress in my strata apartment.

Their team acted quickly to attend site and set up the necessary drying equipment, which gave me immediate peace of mind that the situation was being managed properly. From there, their communication was clear, consistent, and professional throughout the entire make-safe process.

What I appreciated most was how smoothly they managed everything through to completion, including ensuring the invoice was processed and reimbursed by the insurer without any added stress on my end.

Overall, a reliable and efficient team who made a difficult situation much easier to navigate. Highly recommend.

After a water leak as a consequence of a broken washing machine hose that put water on a section of our floating floor and on a small section of carpet in the master and second bedroom. I contacted FES and after checking reviews asked them to attend. They place 6 blowers on top of the carpet and floating floor never lifted either. 4 days later they returned and started ripping up our floating floor, without getting permission, I questioned them and asked if the floor would be replaced which they said it would and kept ripping up floating floor boards. After questioning again they admitted they wouldn’t be replacing the floor. I heated discussion later and they left blowers in three rooms again on top of the carpet and on the slab. They removed them three days later without ever lifting the carpet to dry the underlay or the slab under the carpet. They then invoiced the body corporate (BC) insurance over $2000 and our insurance company over $6500. When the BC declined the invoice they offered a good discount if we provided a positive review which I refused. This is possibly how they have positive reviews.
I WOULD NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES.

We found Flood Emergency Service very helpful and professional. All the staff, including the technician, customer service, and accounts receivable were understanding and very polite throughout the whole process.

FES were outstanding in handling our case from start to finish. Despite it being 7pm on a public holiday weekend, they were out to help promptly and made a pretty stressful situation at the time a lot more manageable. The fact they were out so promptly actually prevented us from incurring further damages.

Very lovely people.

Good experience working with them. The conduct of their work is professional. Very pleased!

Portable aircon leak affected my carpets and went through the floor to downstairs. FES was fast and friendly. No dramas. Would recommend 👍🏽

FES provides an excellent flood emergency service across Australia. The team is very responsive, professional, and quick to act when things get urgent.

They have very experienced technicians who know what they’re doing and arrive quickly on site, which makes a big difference in these situations. They handle the problem efficiently and without any hassle.

Huge thanks to the FES team for their incredible work during the recent flooding. From the moment they arrived, they were calm, professional and clearly knew exactly what they were doing. They worked tirelessly to help protect homes, check on residents and keep the community informed throughout. It's reassuring to know we have such a dedicated crew ready to step up when things get serious. Genuinely grateful for everything they did — thank you!