★☆☆☆☆ I had a very disappointing experience with Mega Flooring UK through the B&Q Marketplace. I arranged four separate collection dates for the return of a carpet, and on every occasion I... Toon meer
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Lees wat reviewers zeggen
Stevie has been amazing! She helped me find an alternative carpet of a similar standard, sent me photos of colours and really has gone above and beyond to help resolve supply issues which are out of... Toon meer
Bedrijf heeft geantwoord
Really disappointed. Sales guys started off great. Communication was really good until my order was placed, but has rapidly went down hill. You seriously need to find another courier company! Was give... Toon meer
Bedrijf heeft geantwoord
The representative we spoke to was friendly, professional and very helpful and answered our questions in a clear way. He was also helped us place our order online as we aren't very computer literate.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Flooring Megastore
Geschreven door het bedrijf
Shop Carpets
Shop Carpet Tiles
Shop Laminate Flooring
Shop Real Wood Flooring
Shop Vinyl Flooring
Shop Vinyl Tiles
About FlooringMegastore.co.uk
Our worst nightmare is walking into any High Street flooring store to find the selection of products they offer being only a fraction of what is truly available in the market today. Which is why we have spent 25 years in the flooring and interior design industry perfecting our connections and product portfolio sourced from within the United Kingdom and Europe to provide you with a whole host of different floor coverings you truly will not find anywhere else, especially the High Street. Flooring is not boring; it’s inspiring, and you will believe this whilst shopping with us.
Contactgegevens
Purfleet Bypass, RM19 1TT, Purfleet, Verenigd Koninkrijk
- 01622 790 356
- info@flooringmegastore.co.uk
- flooringmegastore.co.uk
2,7
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2K reviews
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Good company with competitive prices.
A good company with helpful customer service (rarity these days). I needed to re-arrange delivery dates due to the fitter letting me down and Stevie couldn't have been more helpful. I had cause to contact Flooring Megastore on both the phone and via email and received a great service via both means. Minimal wait time. The courier company let them down with a delivery date a day late but this was not due to Flooring Megastore's doing.
5 juli 2022
Review zonder uitnodiging
Antwoord van Flooring Megastore
Thank you for your review, Alexander. Stevie will be glad to hear of your praise and pleased we could provide flexibility to suit your needs. Hope you enjoy your carpet for many years to come.
Very good contact regarding the…
Very good contact regarding the delivery details for some carpet. Arrived when said and good service.
29 juni 2022
Antwoord van Flooring Megastore
Hello Julie,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Malabar Two Fold by Cormar Carpets for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Website prices were incorrect, I had to pay 50% extra !
Good choice of carpets BUT placed my order which was confirmed, the following day they called to say they had made a mistake on the website prices and I had to pay 50% extra in addition to what I had already paid. This is not great by any stretch of the imagination.
I have 2 stars as up to that point customer service had been good.
21 juni 2022
Antwoord van Flooring Megastore
Hello Martin,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
Please accept our sincere apologies for the delay on our website showing the latest price increases.
We are in the midst of going live on our new website and it appears that a couple of products have slipped through the net on price increases during this process.
I am happy to report that these have now been resolved.
I hope you and your family will enjoy your Stain-less Twist Luxury by Cavalier Carpets for many years to come.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Second time buying from Richard
Second time buying from Richard. I couldn't recommend the company enough. Brilliant prices and brilliant service. 10/10
20 juni 2022
Review zonder uitnodiging
Antwoord van Flooring Megastore
Hello Thomas,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
It is always a pleasure speaking with you and I hope you and your family will enjoy your Heritage Exquisite by Balta for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Antwoord van Flooring Megastore
Hello Catherine,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Wilton Royal Royal Charter by Abingdon Flooring for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Very efficient people to deal with
Very pleased with my carpet. They were extremely helpful and efficient. I changed my order after it had been placed and they very quickly organised a revised carpet order.
12 juni 2022
Antwoord van Flooring Megastore
Hello Sandra,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Apollo Elite by Cormar Carpets
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
We are a Cleaning & Facilities…
We are a Cleaning & Facilities Management Ltd Company and we work exclusively with prestigious clients. The service we received was wonderful and Richard was very helpful. I will recommend flooring Mega store to my friend etc. Thank you Richard for your coordination.
Regards
Dr. Isaac
11 juni 2022
Review zonder uitnodiging
Antwoord van Flooring Megastore
Hello Dr Isaac,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your client enjoy their Supreme Boucle by Hammer Carpets.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Antwoord van Flooring Megastore
Hello Vikki,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Universal 55 Wood LVT by Distinctive Flooring.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Great service
31 mei 2022
Antwoord van Flooring Megastore
Hello Ben,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Corsa by Balta.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
We needed some flooring urgently and…
We needed some flooring urgently and Richard did a great job in expediting its delivery.
31 mei 2022
Antwoord van Flooring Megastore
Hello Philip,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your New Traditions by Balterio
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Excellent service thank you
30 mei 2022
Antwoord van Flooring Megastore
Hello Ian,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your California Dreams by Associated Weavers.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Super prices delivered when said and…
Super prices delivered when said and all fitted and very happy would not hesitate to use again and recommend to others
28 mei 2022
Antwoord van Flooring Megastore
Hello Mr Johnson,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Home Counties Plains 50oz by Cormar Carpets.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Happy with the service
26 mei 2022
Antwoord van Flooring Megastore
Hello Raghav,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Premoda Style Large Luni White LVT for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Antwoord van Flooring Megastore
Hello Ben,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Sensation Heathers by Cormar Carpets for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Antwoord van Flooring Megastore
Hello Anna,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Fulham UNICLIC Multi Layer R121 Oak Ab Olied by Xylo Flooring for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
One of the carpets was way bigger than…
One of the carpets was way bigger than I ordered. Not helpful when it’s really heavy anyway and awkward to get into the room. Other carpet was huge so why it came with just the driver and no drivers mate seems crazy.
When you need 4m wide carpet be aware that it might be 3.97 and leave you short.
Apart from that it was the carpet that I ordered so that’s good. Happy with the product and the price, delivery could be better
16 mei 2022
Antwoord van Flooring Megastore
Hello Martin,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Kensington Heathers by Balta for many years to come.
We can only apologise for the difficulties you experienced maneuvering your carpet.
This responsibility lies with us, as we should have emailed you prior to your delivery and notified you that an extra person would be required.
Couriers generally only supply a driver, as they will have many postcodes within the same run and the majority of these deliveries will only require the drivers help.
We have noted your comments and we are now amending the information we send to our customers, so thank you.
We will action a refund of your delivery costs for the inconvenience and this will go back on the card used to make the purchase.
We are always striving to provide the best possible service for our customers from start to finish.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Nightmare from start to (well it’s never arrived)
Ordered carpet on the 9th april for a very reasonable price. Disappointed the estimated delivery time was longer than expected after being informed the carpet I wanted was in stock. Email them received and was informed the carpet would arrive in the warehouse on the 25th april and an estimated delivery time between 25th and 27th. Next email received pushing back delivery to between 27th and 29th. Contacted customer service who informed me my order on the 29th april was out for delivery. Two hours later another email came through outlining that my order was in fact not coming that day and that they did not even have the carpet. This was particularly frustrating as I had the original carpets for the bedroom ripped out on the 24th and had booked an entire week off work to ensure acceptance of delivery. After complaining via email and looking for answers I was sanctioned a refund for my delivery charge. A nice gesture but a carpet that arrived on time would have been even nicer. After several emails I was informed my carpet would be arriving in the warehouse and I would be receiving it the first week of may. Fast forward to first week of may, numerous emails and phone calls later I was informed not to worry by Richard the manager and he would get to the bottom of it. Again a week went by and no carpet. I demanded the carpet be delivered by the end of the week and much time my surprise it wasn’t. I then spoke to another employee mikel who was very useful and reassuring promising my carpet would arrive tuesday. Did my carpet arrive tuesday? No. Again for the third time running I had to embarrassingly cancel the carpet fitter. Richard then promised the carpet would be delivered Wednesday and he would personally provide a courtesy call to check it had delivered. Did the carpet arrive Wednesday? No it did not. Did I receive a call? No I did not. With me losing patience after taking 6 days off work to collect an order that had never arrived and the carpet fitter patiently waiting for a fourth time to fit today thursday the 12th may, I told them I would go to the depot (40 miles away) to go collect the carpet myself. After work I drove to the depot where tuffnells very kindly showed me the carpet sat on the warehouse floor being untouched all day. After I requested if I could take it away, they informed me the way it had been wrapped meant it would not fit in anyone’s car, this I found bemusing as in my order notes with flooring megastore I requested they wrap it the shorter length so it would be easily transported. Did they wrap it the shorter length? No. Tuffnells warehouse staff were very apologetic and arranged for it to be loaded onto a van first thing for the next day, I am now waking up at 6:30 today to go stand outside my property to wait for a delivery that may never come.
To summarize:
I have taken 6.5 of my 30 holiday days off waiting for a delivery that I was promised that never came.
I have slept on a sofa bed in my spare room without any carpet in my bedroom for the last 3 weeks because of broken promises from flooring megastore.
I have spent 3 hours on phone calls and emails trying to locate my parcel.
I have driven 40 miles to a depot to chase up on the company’s behalf.
I have embarrassed myself by cancelling the carpet fitter 4 times the night before the fitting.
I have received 0 carpet.
Avoid at all costs. The people are friendly enough but will not fulfill orders like they say and are unable to accommodate for the lost time, money, stress and effort they cause.
I am now waiting to see if my carpet is going to be delivered today and I am also looking forward to an explanation from flooring megastore.
Do not buy from them, I certainly never will again.
12 mei 2022
Review zonder uitnodiging
Antwoord van Flooring Megastore
Hello Jonathan,
Firstly, Thank you for choosing Flooring Megastore.
It is extremely unfortunate that your order was subject to delays (please accept our sincere apologies for this). First issue was from the manufacturer, this was then followed on with a continued delay on the courier.
We eventually decided to transport you order direct to the Tuffnells depot ourselves as they hadn't collected for the second time of booking them in.
It was a surprise to learn that Tuffnells still didn't deliver your order after we shipped it directly to them.
No customer should have to wait a month for their order and we are so sorry for the inconvenience this has caused you.
We are doing everything we can to ensure that this remains an isolated incident and our customer experience continues to be a positive one.
It is good to know that your delivery did finally arrive with you on the 12th.
Many thanks.
Richard.
Best flooring purchase experience
My experience has been fantastic. In an area of the market where pricing is dictated by old traditional shops it was refreshing to be able to take advantage of cheaper internet pricing but with great customer service.
Perfect communication from start to finish. Order was handled promptly and delivery made on time in full. Couldn’t ask for more.
5 mei 2022
Antwoord van Flooring Megastore
Hello Richard,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Linwood by Cormar Carpets & Knight Tile Stone by Karndean for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
A great company to deal with
A great company to deal with! I ordered from abroad and the process was efficient and friendly. Delivery went according to plan and the product, a synthetic sisal was a great price. I am very happy with it. Thank you for a super service!
5 mei 2022
Antwoord van Flooring Megastore
Hello Lisa,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your New England by Unnatural Flooring for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
Quick service and delivery
Quick service and delivery. Carpet brought was Carmor very happy with the feel and quality and at a great price.
3 mei 2022
Antwoord van Flooring Megastore
Hello Mark,
Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.
I hope you and your family will enjoy your Apollo Plus by Cormar Carpets for many years to come.
We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.
We hope to serve you, your family, and your friends in the future.
Kind regards,
Richard.
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