Floors of Stone Reviews 

I had really good experience with the customer service. They helped me order the tiles over the phone and advise me on what else I needed to buy. I love the tiles, they are all unique and have so much variation. You can tell they are handmade. With the antique finish they honestly look like a genuine antique floor. They are expensive and the labour cost of laying and treating the terracotta tiles ended up being even more expensive than the tiles themselves. Its really got to be a labour of love if you choose these! I am very happy with the result though and FOS were always really nice and helpful and responsive which is much appreciated.

Fantastic experience: quick and smooth delivery, and travertine tiles are gorgeous and high quality, great value for money. The team are very responsive, and gave full instructions including images to help with filling and setting the tiles (we bought unfilled ones). Would highly recommend!

We have dealt several times with Will Margetts over the past few years and have consistently found the service from him in particular and the team more generally to be excellent eg sourcing the correct tiles, advice, and delivery on time. We certainly would have no hesitation in recommending this company to a friend.

I had to order more tiles after our tilers miscalculated how many tiles they needed. And the Floors of Stone team managed to organise next day delivery at no extra cost, even though I didn’t place the order until 12:30.

We have just finished the application of Terra Cotta from Floors of Stone, and the result is amazing. We followed each step and detail of the guideline, used the products they recommended and the result is what we saw and liked on the page of the company. We are very happy of the result ! Also when we had questions , we could get immediate support from the company on the phone. Thank you Floors of Stone !

Quality product received however a significant problem with their courier providing delivery driver with a bad back who refused to offload the tiles at site, I then had to organise my own logistics, and have him deliver the four pallets to a local farm a mile away where the farmer had to use his forklift to offload the tiles. useless, but Molly the admin, wrote condescending emails, with no offer to refund the £400 delivery charge, I had to ask for a part refund and was only offered a quarter of what I paid for delivery. If you are looking for a professional service, don't use these idiots, they chose cheap logistics, present with poor service and rip you off on delivery, when they are incapable of organising getting a product from A to B. I recommend Topps tiles, Ca pietra, Victorian Plumbing and Tiles360 who are all professional, have good customer service and their delivery partners are seamless with the ability to communicate, and deliver/offload pallets without drama

In response to your response. Note that the 4 pallets were not delivered to the correct address, and effectively it was only because I knew someone a mile away with a forklift truck that the pallets were offloaded. Well done to you for storing the pallets from, April quite simply I selected the date for delivery on your website, and spent 3.5k on them but good work, was it a challenge?! likely not, that is the service a available, if you don't want people to select a delivery date in the future, sort your website out.
Note I paid £400 for delivery and was not offered a solution, I had to request that I be refunded 50% of the delivery fee I had paid, given that they would never have been delivered if it was not for me organising the solution, I was offered £100 as a good will gesture, which I did accept as I simply do not have the inclination to argue with your condescending admin, note we did not receive the goods on the date agreed, as they were delivered at an alternative address than what was agreed, it is important to highlight the truth. that you are not a trustworthy company. as you do not place any value in your 3rd party vendor because you clearly do not care what happens after the product leaves your warehouse. Updated to one star, as mentioned previously, I recommend every other company other than this one, based on the fact they don't add build up charge to cream off more money from delivery, they can communicate appropriately with the customer and they are not bordering on half-wit manipulation.
It's all very well having a great product but like you wouldn't return to a restaurant that frisbee's a great dish from the kitchen, without a care that it will land on the correct table. You wouldn't want to deal with this company, because they think they have done their job when the customer has to find someone with a forklift truck at short notice to offload the Products themselves. Topps Tiles are brilliant, Tiles360 even better and Victorian plumbing are great, the service from the above to complete the 3 bathrooms and the upstairs of our self build has been seamless and delivery already included in the cost of the tiles.
Moral of the story is, if you do not have your own forklift truck don't buy from these people.

Floors of Stone couldn't have been more helpful. They gave me a better price than advertised and the follow up customer service was fantastic - shoutout to Molly who was amazing.

Friendly, professional and helpful. It took a while to choose our new floor, not just due to the wide choice on offer but also due to the unknowns of the existing floor in our old house. Katie from Floors of Stone was informative and supportive through the whole process. We are absolutely delighted with our Seagrass Tumbled Limestone.

We’re so pleased we chose Floors of Stone for our new kitchen. Great customer service from Daisy she was brilliant to deal with, helping us and making sure everything arrived on time.
Just brilliant!

Delighted with the service I received from Floors of Stone. Liam provided excellent advice and support throughout the buying process. The limestone tiles are gorgeous, lovely quality and good value. They arrived well packed and there were no breakages. Happy to recommend.

Katie went above and beyond to get our tiles to us as quickly as she could. They arrived exactly when she said with not one tile broken and all of excellent quality. We would not hesitate to recommend Floors of Stone to anyone looking for premium quality travertine with expedited delivery.

Great service from the team at Floors of Stone. Friendly and helpful throughout the ordering process.

Terracotta tiles, paid over £6000, not happy with quality. Many like seconds and rejects. FOS tell me they are all quality checked, no way. I had to fight to get a few more sent out. They wanted me to send back at my own cost tiles i was not happy with, after refusing and numerous conversations, they are finally sending more out. FOS gave me the quantity of linseed oil needed to fully treat tiles, i bought what they said. Need at least as much again. They refuse to supply any more unless i pay, as a “goodwill” gesture, they will knock 20% off. Telling me i am applying linseed wrongly! So i keep fighting. Wished i had not purchased. Just be careful.

Our hexagon terracotta floor tiles from Floors of Stone were installed just over a year ago and we absolutely love them! They're unbelievably durable and I love the interest and warmth they bring to the room. Ordering and delivery were easy enough, and the installation and preparation guidance was very clear for our tiler.

Absolutely top product terracotta tiles and a wonderful experience with Liam , extremely knowledgeable and very valuable and courteous person to deal with , extremely pleased with all the team specially Liam .

Second time that I have used Floors of Stone and it won’t be the last! Their product, customer service and can do attitude is second to none, they are a lovely firm to do business with.

Lovely choice of simple but classic designs. Sample sizes were good and absolutely love the tiles we chose for our bathroom. Very happy!

Great customer service, amazing tiles, incredible quality and overall they look amazing - we went for their terracotta tiles for our bathroom, kitchen diner and will soon be ordering more for our utility!

Really great company, good customer service, even checked in with us after the works were done. The tiles themselves are lovely they look really expensive and we have used them both on the floor and in the toilet - had lots of compliments

Great Service and Goods. No problem in changing delivery dates . Order twice as so good first time.