I wrote to your firm requesting further information about the gobrush I ordered. Darwin seems to have picked up my query quite fast and very kindly explained very clear, putting me at ease a... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I wanted to return the product as it didn't work for me. The communication was horrible. They wanted photos of the product and a video of my using the product. This went back and forth for weeks. I... Toon meer
I am impressed with this company. I received a message from Claire soon after I placed my order. The wall charger isn't included with the brush. She sent a link to order one separately. She also said... Toon meer
Very happy with the super quick response I received from Ella in Customer Service at Flown. I inadvertently ordered a US charger instead of an Aussie charger for the GoBrush Pro I ordered and she was... Toon meer
4,0
Goed
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I made a mistake while ordering and…
I made a mistake while ordering and received the help I needed
21 juni 2026
Review zonder uitnodiging
This company was a pleasure to deal…
This company was a pleasure to deal with.
21 juni 2026
Review zonder uitnodiging
Responsive customer service
I ordered a travel hair dryer in March. I received tracking information, but it stopped a few days before the delivery date. I waited and waited but never received the package. I reported that to Numoya (now Flown) and they said the tracking was odd and they would check into it. I waited but still didn’t see it. I called for a follow up. I talked to a very responsive customer service person, Marie, and she immediately ordered a replacement. I am grateful for the good service
Marie
Arizona, USA
17 juni 2026
Review zonder uitnodiging
Customer support review
I recently ordered and received the GoBrush Pro. After trying it, I realized that the brush wasn't working for my hair. I'm sure its a good product but because of my hair type, thin and wavy, it didn't help on my hair. I emailed Customer Support for instructions on how to return the product per your 30 day risk free trial. I then found out it would cost more to return the brush than it cost me to purchase it due to having to return it internationally. I was very upset about this and again emailed Customer Support. After emailing with Marie, she was able to negotiate a 50% return of my purchase price. I am very appreciative of that and grateful to Marie for her help in doing that for me. Marie is an excellent Customer support representative for your company.
Linda Cox
14 juni 2026
Review zonder uitnodiging
I ordered one
I ordered one. Was charged for and received two. When I tried to return one I would have to mail it to China and pay $67.00 postage. It works minimally well. Short battery life. Bad, bad choice.
1 juni 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
I really wanted this Go Brush to work…
I really wanted this Go Brush to work on my short hair but unfortunately it didn't do anything to help with the waves and stubborn areas. It doesn't get hot enough and doesn't stay on for a very long time. Their ads are very misleading. I contacted the company only a few days after I received it (they gave me some ponters which I tried and still no results) and told them I wanted to return it. After a few weeks of going back and forth with emails and form letters, they told me I would have to return it to China. The cost of that would be more than I paid for the brush. So they offered me a 30% refund and I would keep the brush. This has been going on for over 2 months and still cannot get the refund. Think twice ladies before wasting your money on this.
20 juni 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. We understand how frustrating this must have been, and we truly regret that we didn’t meet your expectations.
We would love to help resolve this for you. Please email us again at support@flownbeauty.com with your order details, and we will assist you promptly.
At FLOWN, we are always ready to help, and we are fully committed to your satisfaction. Thank you for your understanding, and we look forward to working with you to make things right.
-The FLOWN Team
They helped me immediately when I…
They helped me immediately when I realized my order was going to be shipped to my former address- no questions asked. Thank you!
20 juni 2026
Review zonder uitnodiging
Excellent customer service by Darwin
Excellent customer service by Darwin. I requested assistance and it was completed immediately.
19 juni 2026
Review zonder uitnodiging
I agree with Debbie Ireland
I agree with Debbie Ireland. Worthless product. I supposed that if your hair is not thin and fine, it might work, but not on my hair. NOT great for ALL types of hair. Also toggling between heat settings didn't help. The heat just kept going up. Waste of $60. It's going to the Goodwill.
19 juni 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the experience you’ve had with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To continue assisting you with your concerns and provide the support you deserve, we have already reached out to you via email. Our goal is to better understand your experience and work together toward a resolution that improves your overall satisfaction.
Please don’t hesitate to reply to our email or contact us if you need any further assistance—we are always here to help and support you throughout the process. You can reach us directly at support@flownbeauty.com, or visit https://flownbeauty.com and scroll to the bottom of the page. Under the “Support” menu, select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work to make things right.
-The FLOWN Team
Well after I received it I charged it…
Well after I received it I charged it …then tried to make it work on my hair but no luck! Then charged it again but it didn’t charge. I cannot make it work even with the USB PLUG but no luck …won’t turn on!
I’m not a hard to please person but I’m not a happy camper! I tried to return it but they said bc it was over 3o days, they could not approve a return or refund! 😡
Helen D.
4 juni 2026
Review zonder uitnodiging
no star review
NO STAR REVIEW. Not even worth one star. This companies refund policy is a scam. They do not offer full refunds like their website says. Customer service is horrible, just get the run a round. Cost you more to return the product than what it costs. Do not purchase from this company
17 juni 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. Your satisfaction is very important to us, and we deeply regret that your expectations were not met.
We’ve already emailed you with a solution and would love to resolve the issue to your satisfaction.
Please don’t hesitate to reach out if you need any further assistance—we are always here to help.
You can always email us at support@flownbeauty.com, or by visiting our website at https://flownbeauty.com, simply scroll down to the bottom of the page, and under the "Support" menu, click on "Contact Us."
We are committed to ensuring your experience with FLOWN is a positive one, and we appreciate your understanding as we work to make things right.
-The FLOWN Team
Angel did an awesome job getting my…
Angel did an awesome job getting my order canceled quickly and efficiently.
I was not happy when I placed my order because it was advertised for 60% off but I couldn’t find that only 50% off and it picked which credit card it charged it to. I did not want it charged to the credit card that they picked out, but this was not Angels fault.
Diane Heintzman
19 juni 2026
Review zonder uitnodiging
Faulty Numoya
Back in January, I went back and forth with Numoya service, complaining that the charge only lasted for four uses. They told me to try this and that and it didn't help. Then they said it was too late to return it. Now, it reads 200 degrees and is totally cold. It's a terrible product and poor service!
C. Rao
12 juni 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing and frustrating this must have been, and we sincerely regret any inconvenience caused.
Your feedback is important to us, and we genuinely appreciate you taking the time to share your experience. Comments like yours help us better understand where we can improve and continue working toward providing a better experience for our customers.
Thank you again for your patience and for giving us the opportunity to hear your concerns.
-The FLOWN Team
Terrible cudtomer service…
My brush won't hold a charge with different been emailing since the middle of may keep being put off asking for videos how supposed to video a battery not holding its charge
25th may I was promised a replacement still waiting 18th june and when I email im told they will be chasing it up in dispatch
Cin artists
14 mei 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. We understand how frustrating this must have been, and we truly regret that we didn’t meet your expectations.
We would love to help resolve this for you. Please email us again at support@flownbeauty.com with your order details, and we will assist you promptly.
At FLOWN, we are always ready to help, and we are fully committed to your satisfaction. Thank you for your understanding, and we look forward to working with you to make things right.
-The FLOWN Team
Hair tool has never worked
The original one I received didn't work. I was promised a new one as a replacement 2 months ago. I have never received it. I will never buy from this company again. The £40 was a waste of money
7 mei 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
I ordered a Flown Brush and it was not…
I ordered a Flown Brush and it was not what I expected.
I have sent numerous emails and still no instructions for the return. They told me to take of picture of me holding the brush and they would tell me what I was doing wrong. I sent the pictures and still have no return instructions. In one email they stated they said would give me a small percentage back because it needs to be mailed to China. Cutomer service has been no help to me.
When they send you the brush there is no receipt for returns or problems. I would never order from this company again.
12 juni 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
Carol has always been helpful with any…
Carol has always been helpful with any questions I have. I have not got my device yet but I may have more questions for her
15 juni 2026
Review zonder uitnodiging
The USB cord that came with the item…
The USB cord that came with the item did not work -right out the gate. Upon receiving the item I was not impressed. In my opinion, not a solid hair tool - not worth the money paid. Contacting support for Return / Refund info (30 day guaranty refund if not satisfied), I received a response requesting I do a video - NO. I have had request from Erica, John, Lester, Marie and Brooke. Everytime I respond (same link) I get another SUPPORT team member requesting video & not willing to initiate return. WORSE support ever. Phone number disconnected. I am done - BBB & Letter to Claire Hoffman, I eat my $50 whatever loss!
12 juni 2026
Review zonder uitnodiging
Antwoord van Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
Olivia very helpful…
I had a lot of help from Olivia to explain how the brush works as it appeared not to be charging properly but thanks yo Olivia it is now all ok. Very helpful. Thanks.
15 juni 2026
Review zonder uitnodiging
Quick response to my request & set in…
Quick response to my request & set in motion my need
16 juni 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.