¡Vergonzoso! Llevamos un año y medio esperando la puñetera devolución del vuelo, ya está en manos de consumo pero NO VOLVÁIS A CONFIAR EN ESTA COMPAÑÍA, son unos estafadores que juegan con el dinero y... Toon meer
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We have had exactly the same experience as many of these other poor people. We have been waiting 16 months now (since May 2020) for our refund for two flights, refs: PXU0Y and NKUCP5, cancelled due... Toon meer
Suite à quelques soucis d'obtention de nos cartes d'embarquement de Minorque vers Nantes le mardi 29/10/19, (via VOLOTEA), vous avez répondu à notre demande immédiatement. Merci encore à vous pour vos... Toon meer
Bedrijf heeft geantwoord
Everything was fine, they were super helpful for all our requests and clarification Ci siamo trovati super bene loro sono stati super gentili e disponibile per le nostre richieste sulle aggiunte... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Find and book the cheapest flight tickets online. Flyhacks combines different hubs, airports and non-partner airlines to offer you the cheapest itineraries ever.
Contactgegevens
Wolność 7, 01-018, Warszawa, Polen
- +44 203 769 21 17
- airsupport@flyhacks.com
- flyhacks.com
Asqueroso
¡Vergonzoso! Llevamos un año y medio esperando la puñetera devolución del vuelo, ya está en manos de consumo pero NO VOLVÁIS A CONFIAR EN ESTA COMPAÑÍA, son unos estafadores que juegan con el dinero y la situación de la gente no tienen escrúpulos es asqueroso
20 oktober 2021
Review zonder uitnodiging
We have had exactly the same experience…
We have had exactly the same experience as many of these other poor people. We have been waiting 16 months now (since May 2020) for our refund for two flights, refs: PXU0Y and NKUCP5, cancelled due to Covid. Each email has been met with much the same response as other people have had, i.e. apologies but they have not forgotten about us. Our travel insurers (Halifax) have also been extremely unhelpful. Flyhacks are now ignoring our emails. It's criminal!!
Andrea Wilkinson, Doncaster
28 september 2021
Review zonder uitnodiging
Mensonges
Bonjour'
Moi voici maintenant 2 ans que je réclame le remboursement de mon vol de 148 euros et après avoir écrit une vingtaine de mail si toujours rien ?
Poizac Philippe
27 augustus 2021
Review zonder uitnodiging
Estafa
Tras un vuelo cancelado, la compañía ha devuelto el dinero y ellos no lo transfieren. No se puede contactar con ellos, son una estafa.
14 juni 2021
Review zonder uitnodiging
Non prenotate assolutamente tramite…
Non prenotate assolutamente tramite Flyhacks.
Se sorgono dei problemi spariscono, rispondono sempre in ritardo dicendo che hanno un numero di richieste elevato.
15 april 2021
Review zonder uitnodiging
Antwoord van Flyhacks
Dear Alessandro,
I fully understand your disappointment with a delayed reply and want to assure you that we reply to all e-mails from our clients. Please check your mailbox.
________
Caro Alessandro,
Comprendo appieno la tua delusione per una risposta ritardata e desidero assicurarti che rispondiamo a tutte le e-mail dei nostri clienti. Per favore controlla la tua casella di posta.
DO NOT BUY FROM THIS AGENCY!
DO NOT BUY FROM THIS AGENCY!
I am waiting for my refund (about 600 €) for 1YEAR!!!!!!
From what I see many others are in my same situation.
Customer service initally told me that the refund was being processed and should have been ready in max 90 days. After 3 moths, nothing. I started with sollicitations, they started using excuses as the high volume of requests and bla bla bla. Last month after my umpteeth request I received a mail saying how sorry they are for my situation but, again, cause the high volume of refund requests, they CANNOT GIVE ME ANY DEADLINE TO HAVE MY MONEY BACK!!!!!
This is ridicolus, they just hope that customers give up in cront of their non-cooperation and dishonesty.
For sure I'll take legal actions.
8 april 2021
Review zonder uitnodiging
Antwoord van Flyhacks
Dear passenger,
Thank you for your review and all e-mails that you have sent to us.
We want to assure you, that we have not forgotten about our customers and hope to close all those refund cases as soon as possible.
Thank you for your patience.
Have a nice day!
Nie wieder Flyhacks
Wenn ich könnte würde ich null Sterne geben, RyanAir hat den Flugpreis im November an Flyhacks erstattet. Seitdem sendet Flyhacks mir auf Erstattungsbitten und Emails ausschließlich Standardemails mit banalen Hinweise man würde sich irgendwann drum kümmern, man hätte zu viel zu tun. Es ist bald ein halbes Jahr her und es handelt sich um fremdes Treuhandgeld. Nie wieder dort buchen.
Erweiterung meiner Bewertung: schön, dass Sie sich die Zeit nehmen meine Bewertung zu kommentieren, die Yuri sollten Sie lieber dafür nutzen endlich meine Flugkosten 5 Monate nachdem Ryanair es Ihnen überwiesen hat an mich weiter zu leiten!
17 maart 2021
Review zonder uitnodiging
Antwoord van Flyhacks
Dear passenger,
Thank you for your review and all e-mails that you have sent to us.
I apologize for the delayed response, now we are facing a high volume of customers' requests, but for sure, all e-mails and requests will be answered by our customer support.
Refund processing procedures take nowadays significantly longer than usual due to the huge number of requests to the airline and the heavy workload of our financial department.
We want to assure you, that we have not forgotten about our customers and hope to close all those refund cases as soon as possible.
Thank you for your patience.
Have a nice day!
flyhacks - waiting for refund 7 months!!!!
I booked and paid for flights in May 2020 and these were cancelled due to covid. refund still not arrived....same excuses as other travellers have reported - multiple emails and again they are now not replying to my emails!!! are they even still in business? may have to resort to applying through the court!!! not impressed at all
19 december 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Dear passenger,
Thank you for your review and all e-mails that you have sent to us.
I apologize for the delayed response, now we are facing a high volume of customers' requests, but for sure, all e-mails and requests will be answered by our customer support.
These 9 months were really tough both for our passengers and our company. Refund processing procedures take nowadays significantly longer than usual due to the huge number of requests to the airline and the heavy workload of our financial department.
We want to assure you, that we have not forgotten about our customers and hope to close all those refund cases as soon as possible.
Thank you for your patience.
Have a nice day!
Flyhacks the clues in the name !!
DO NOT USE THIS COMPANY!!
I have been waiting for a refund since March 2020, after email after email, they told me in August it would take another 90 day's , I waited .
Now after contacting them again for my money, I have been told the same rubbish, it's still in the finance department back log. Complete time wasting tactics .
18 november 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Dear passenger,
Thank you for your review and all e-mails that you have sent to us.
I apologize for the delayed response, now we are facing a high volume of customers' requests, but for sure, all e-mails and requests will be answered by our customer support.
These 9 months were really tough both for our passengers and our company. Refund processing procedures take nowadays significantly longer than usual due to the huge number of requests to the airline and the heavy workload of our financial department.
We want to assure you, that we have not forgotten about our customers and hope to close all those refund cases as soon as possible.
Thank you for your patience.
Have a nice day!
Waiting for a refund
From what I see other people are in the same situation as me. I booked flights (for me and 2 other friends) which are canceled due to covid19.
On August 30, they receive a refund for the last of the 4 flights booked. To date, 65 days later, I still haven't received a refund (about € 1200 in total).
I've written 15 emails, but the answers are always the same. I will take action !!!
5 november 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Dear passenger,
Thank you for your review and all e-mails that you have sent to us.
I apologize for the delayed response, now we are facing a high volume of customers' requests, but for sure, all e-mails and requests will be answered by our customer support.
These 9 months were really tough both for our passengers and our company. Refund processing procedures take nowadays significantly longer than usual due to the huge number of requests to the airline and the heavy workload of our financial department.
We want to assure you, that we have not forgotten about our customers and hope to close all those refund cases as soon as possible.
Thank you for your patience.
Have a nice day!
DO NOT BOOK WITH THIS COMPANY Reservation FFU4A
Flights where cancelled because of the Covid19. Supposed to fly on March 13th for the 6nations in Italy. Still to this day I'm awaiting my refund!!!
Tell me the same thing on email every month 'unprecedented refunds to get through' blah blah blah.
Now had to take it up with my bank to get them to force them to pay up. Also added part of the reference just to see if they respond any differently. Guess i will just keep waiting
3 november 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Dear passenger,
Thank you for your review and all e-mails that you have sent to us.
I apologize for the delayed response, now we are facing a high volume of customers' requests, but for sure, all e-mails and requests will be answered by our customer support.
These 9 months were really tough both for our passengers and our company. Refund processing procedures take nowadays significantly longer than usual due to the huge number of requests to the airline and the heavy workload of our financial department.
We want to assure you, that we have not forgotten about our customers and hope to close all those refund cases as soon as possible.
Thank you for your patience.
Have a nice day!
The worst booking office ever
The worst booking office ever! End of 2019 flyhacks booked a flight for me from Düsseldorf to Tampa (Florida) by Norwegian Air. Due to the corona crisis this flight was cancelled. Flyhacks promised me to refund my flight fee as soon as Norwegian Air refunded the money. On April 29. 2020 Flyhacks sent me an email in which they wrote that Norwegian Air had refunded the flight fee to Flyhacks. Now, october 16., 13 emails later, I stil did not get any refund from Flyhacks. They even stopped answering my emails.
16 oktober 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Dear passenger,
Thank you for your review and all e-mails that you have sent to us.
I apologize for the delayed response, now we are facing a high volume of customers' requests, but for sure, all e-mails and requests will be answered by our customer support.
These 9 months were really tough both for our passengers and our company. Refund processing procedures take nowadays significantly longer than usual due to the huge number of requests to the airline and the heavy workload of our financial department.
We want to assure you, that we have not forgotten about our customers and hope to close all those refund cases as soon as possible.
Thank you for your patience.
Have a nice day!
Run away
They Change flights without telling you One week before. If Things Go bad forget it. They won't help.
9 september 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Dear Tania,
please provide us with your booking information to check your situation.
We are not changing passenger`s flight without agreement with the passenger. Usually, airlines are making changes to their schedules and we are notifying passengers about these changes via e-mail. Unfortunately, it can happen that you will face cancellation or delay at the airport. In this case you need to contact our agency for help from the airport.
Thank you for your review and we are waiting for your contact.
Avoid. Court action taken!
There is very little support, no refund has been given after 3 months and I have now had to go through the courts to get my refund. AVOID AVOID AVOID!!!!
29 juni 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Hi!
We wholeheartedly apologize for the inconvenience you seem to have encountered.
Refund processing procedures take nowadays significantly longer than usual due to the huge number of requests to the airline and the heavy workload of our financial department.
I have forwarded your complaint to the refund supervisor.
Have a nice day!
Bon service, cependant compliqué à joindre au télephone.
Je ne peux pas mettre plus car je n'ai pas reussi à avoir le service client au télephone et de plus, lorsque je l'ai eu, c'était en Anglais. Cependant, la dame que j'ai eu (Irina il me semble) avait l'air d'avoir à gérer plein de choses. Du coup, elle connaissait mon dossier, ayant eu des problèmes à causes du coronavirus. Ils sont honnêtes, cependant, les frais de service qui ne sont pas remboursable (normal) sont assez élevés...
Pour le remboursement, cela est long, mais est dû à la compagnie. Par mail, les échanges par mails sont assez rapides mais lents par messenger.
Intermediaire que je recommande, même si il est évidemment beaucoup plus simple s'acheter directement soi-même sur le site de la compagnie.
23 april 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Salut! Merci pour votre avis positif! Nous apprécions vraiment les bonnes opinions sur notre service.
Nous espérons vous aider dans vos futurs voyages!
Bonne journée!
Bra och snabb support
Bra och snabb support. Allt fungerade perfekt.
21 februari 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Hi! Thank you for your positive review! We do really value good opinions on our service so we know we are doing the right thing.
Have a nice day!
Desaster, lets see if flyhacks will pay for the mess
Absolutly impossible to get the connection flight. Why Do you offer flight where you can't book the luggage through?
16 februari 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Hi!
We wholeheartedly apologize for the inconvenience you seem to have encountered. Could you please contact us via e-mail and provide us with more information on the situation? We will do our best to assist you.
Antwoord van Flyhacks
Hi! Thank you for your positive review! We do really value good opinions on our service so we know we are doing the right thing.
Have a nice day!
échange avec Flyhacks
Les échanges se sont fait par mail d'une façon très réactive et très compétentes. Je n'ai pas d'avis sur l'appel téléphonique, je ne sais pas si on vous répond en français ou en anglais.
Maintenant j'espère que le Brexit ne vas pas modifier ces compétences.
Je recommande Flyhacks qui pour moi représente une société sérieuse.
1 februari 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Bonjour!
Merci pour votre avis positif!
Nous attachons une grande importance à la qualité des opinions sur notre service afin que nous sachions que nous agissons comme il convient.
Bonne journée!
Huge problems with this website
Huge problems with this website! On our outbound flight I didn't receive my boarding passes until four hours before the flight which was quite stressful as I didn't know if I was checked in or not. On the return flight home the booking numbers they sent me are wrong and don't match up with the airlines check In services. When I called flyhacks to try remedy the situation they emailed me one of the two tickets I needed. Absolutely the worst flight booking website, I would not recommend this service and can't wait for my holiday to be over so I can put this terrible experience behind me.
2 januari 2020
Review zonder uitnodiging
Antwoord van Flyhacks
Hi! Thank you for your feedback.
We are really sorry that you've faced such inconveniences during your trip. I have reviewed your case and as I see we have sent you your boarding passes immediately after you've provided us with necessary data for check-in in the evening before the flight. Information needed for check-in for your return flights was provided in the electronic ticket. We hope that you had a safe flight and that you will give us a new chance so we can prove that we are the company worth using.
Have a good day!
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