Absolutely terrible experience with…
Absolutely terrible experience with this cab company. The cab itself smelled heavily of weed and cigarettes, and the interior was filthy and disgusting. It felt extremely unprofessional and uncomfortable the entire ride.
Before getting into the cab from San Francisco to Oakland, I specifically asked for an estimated price. I was told it would be around $70 including tolls for roughly a 20-mile trip. Instead, I was shocked to be charged almost $140 at the end of the ride because of some “out of town fee” plus an additional 1.5x per mile charge that was NEVER clearly explained beforehand.
This felt completely dishonest and misleading.
To make things worse, customer service was unbelievably rude and useless when I called to question the charges. The representative told me I was “keeping them busy,” yelled at me over the phone, and then hung up on me. Absolutely unacceptable behavior for any business, especially one dealing with customers directly.
I would never use this company again and would strongly warn others to avoid them unless you want hidden fees, dirty vehicles, and horrible customer service.






