I just received 3 pairs of small/medium AlpacaCloud® Crew Socks. The material feels nice enough, but they are too tight around my ankles. If they had a streamlined process to return items for credit... Toon meer
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Lees wat reviewers zeggen
I bought the Navy sweatshirt for the Alberta winter (I'm also a cold weather whimp) I got this last winter and love it. Came on the website to grab another one and I'm surprised about the low reviews
Long waiting time before delivery. They also shop from outside Europe and before you can receive your order count min an extra charge of 60% of which they do not inform you when you order. In that asp... Toon meer
Quite comfortable socks and nice colour. Size wise quite small for L/XL. As others have noted no wide toe box, actually narrower than some "normal" socks I own. Dispatch time quite lengthy but was ex... Toon meer
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Great warm Sweatshirt
Great warm Sweatshirt that looks great and really keeps you warm.
Don’t know who you are!!
Still Waiting
Placed my order in on Oct 27th. It is now Nov 6th. Package still hasn't shipped yet.
They stole my money
Shipping took forever. The clothes were huge as I upsized per their recommendation. I’m attempting to exchange but it’s been over a week since they’ve had my return (per tracking number) and they won’t respond to any emails or correspondence regarding an exchange. I feel scammed
Not great
Sent me the wrong size and then told me they were out of stock on the black sweats I ordered so I agreed to take a light brown color pair instead. Just received them and took them out of the shipping package and they have a stain/marking on them right in the front of the sweats. And took about 2 months for them to send me the pair of sweats I ordered, in the wrong color, with a black stain on them.
Really comfortable hoodie
Really comfortable hoodie so soft and is still soft after washing. I love the colour.
I'm trusting enough to try purchasing a…
I'm trusting enough to try purchasing a dusk colored hoodie. The first green one is lovely. This will be my second.
I haven't received anything yet.
It’s been a week and I have not…
It’s been a week and I have not received an email with confirmation or order number but the payment has gone through my credit card. I’ve tried emailing the company and have not had a response back after 4 days or any shipping emails.
Poor Return Policy
Even for clothing (which has a chance of being the wrong size) exchanges are paid by the customer both ways. I had bought my wife a shirt, and ended up paying roughly the cost of the shirt to exchange for a different size.
Never received
I love these sweats
I love these sweats, they are so soft and comfortable. I am all about saving our planet, comfort and style. Follow your legend checks every box for me.💞
Paid for same day fulfillment
Paid for same day fulfillment. Didn’t get the email that it was shipped out for two days. Then 5 days after the order I get an email that they are slammed and so my order hasn't even been shipped yet. I understand getting backed up- but don’t accept money for a service that you don’t even try to fulfill.
Over promising under selling
Expensive and then over promising and underperforming.
they don’t have product available that’s allowed to be ordered and will make you wait after sending a it’s been shipped email, they hold it on back order with a label created. If you want or need what you order fast or even soon don’t buy
Hideous customer service...ordered a…
Hideous customer service...ordered a hoodie in XXL...too big. Wanted to return, but any sale purchase can not be returned. Decided to exchange. Portal would not let me. Sent multiple emails, no reply. Terrible company, don't do business with them.
Not worth the shipping expense
The hoodies run really big, so order one size smaller than usual for females. FYI, shipping is not covered for returns, or orders. So, after $36 in shipping fees, my wife finally has a hoodie that fits.
Scam company
Scam company, be very careful, as they will not accept a return because they offered a promotional sale. I ordered small and the item was HUGE. They will not refund my money, due to the promo sale. Really?? And their stuff isn’t cheap
Fitment
I received a XXL Hoodie Medium weight. I ordered it because it was Alpaca. I understood it also had a couple other fabrics. I paid the premium price. My expectations were high. At first the fit - did not fit. The bottom is real tight it felt like it was an XL - hard-ish to get on there is no flex. When I got it on the body and the arms are almost too big - it felt like a XXXL. Which I can live with but is less then comfortable. When I put the Hood up it turned out to be over large and did not have a tie to pull it closer to the face and limited vision. I wore it for about two hours but just didn't like the way it felt. I want to return it but I can not find a way to contact you
Your advertising essentially says it is wonderful - it is not. If I can not return it I will have to modify the bottom which I should not have to do on such an expensive garment. I have been wearing Hoodies for many years - still have several so it is not a new experience. I am stating it here because there is no easy way to contact you. Larry McPhail, Ash Fork, Arizona 11-01-2025 EDIT I FINALLY FOUND A WAY TO REQUEST A RETURN/REFUND. BECAUSE IT WAS ON SALE. THAT WASN'T EXPRESSLY NOTED. I PAID $98.00 FOR THIS LOUSY HOODIE. I'M, SURE THERE ARE THOSE THAT LIKE THEM. I DO NOT THIS IS ALSO THE ONLY TIM I HAVE RESPOND ANYWHERE ABOUT AN ONLINE EXPERIENCE. ONCE BITTEN - NEVER AGAIN!!!! 11-03-2025
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