A lot of the clothing's product descriptions regarding materials contents don't match the actual labels on the clothing, and many clothes don't even come with labels. I had one product from whic... Toon meer
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Lees wat reviewers zeggen
Not gonna lie , FondMart is one of the best Dropshipping suppliers for women clothing with somewhat reasonable customer support. But there are rooms for improvement. 1 : Products titles... Toon meer
I am absolutely in love with FondMart! They have literally every style for any preference and I love that about them. I honestly wish I could buy everything all at once. They are fast when responding... Toon meer
Honestly forget about replies. Just place your orders, because they do fulfill and they do deliver. I’ve been using this company for 2 years now, yes I wasn’t always satisfied with the customer servic... Toon meer
Bedrijfsgegevens
- Kledingleverancier
- Kledinggroothandel marktplaats
- Kledinggroothandelaar
- Kledingwinkel voor grote maten
- Damesmodewinkel
Geschreven door het bedrijf
A clothing wholesale & dropshipping platform with thousands of trusted wholesale vendors in the fashion industry. All of them are verified original clothing manufacturers.
Contactgegevens
Verenigde Staten
- +1 5714890103
- sales@fondmart.com
- fondmart.com
Shady & Unreliable
A lot of the clothing's product descriptions regarding materials contents don't match the actual labels on the clothing, and many clothes don't even come with labels. I had one product from which the content label was cut off intentionally before it was shipped to me!
Their return policy is also unclear because, after requesting to make a return, they never provide an address to return products to then claim you don't qualify for a return because you never returned the product.
Also, several products that were said to be in stock on their website were actually unavailable, and they didn't tell me until after I placed my purchase. This makes them unreliable as a dropshipping supplier.
Very shady and untrustworthy! I definitely do not recommend this company. In fact, I'd say avoid them entirely!
22 januari 2025
Review zonder uitnodiging
Very large selection and competitive…
Very large selection and competitive prices
1 oktober 2024
Review zonder uitnodiging
Great Service
Zona is a great help. She answers any questions I have in a timely manner.
9 november 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear Alex Fedorov,
Thank you so much for your wonderful review! We're delighted to hear that Zona, our agent, has consistently met your expectations and provided excellent service. We appreciate your kind words about her responsiveness and helpfulness in addressing your questions and concerns.
We take pride in delivering exceptional customer service, and it means a lot to us that you would highly recommend us. Your satisfaction is our top priority, and we will continue to strive for excellence in serving you.
If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you again for choosing our services, and we look forward to serving you with the same level of dedication and care.
Best regards,
FondMart Team
Excellence.
Initially, I had some concerns about the customer experience, and occasionally, the products didn't entirely match their online images. However, my overall perspective has changed significantly. We now have several stores in partnership with them, and I can confidently say this is an excellent company for anyone looking to start their own business.
最初，我对客户体验有一些顾虑，偶尔产品与其在线图片并不完全匹配。然而，我的整体观点已经发生了显著变化。我们现在与他们有几家合作店铺，我可以自信地说这是一个非常适合希望创业的人的优秀公司。
26 oktober 2023
Review zonder uitnodiging
Antwoord van FondMart
Hi, Michelle & Kenza
Thank you for your trust and try. We're glad to hear that you had a pleasant experience working with us. If you ever need any assistance, feel free to reach out.
Best wishes
FondMart Team
Well chosen and organized trendy…
Well chosen and organized trendy products attractive to customers. Well done.
26 oktober 2023
Review zonder uitnodiging
Good service and great chat support
Good service and great chat support! Fast shipping if you select DHL.
28 augustus 2023
Review zonder uitnodiging
Antwoord van FondMart
Hi, ACB
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with us. If you ever need any assistance, feel free to reach out.
Best wishes
FondMart Team
Three years excellent Service
I've been using Fondmart for over three years and they have been absolutely fantastic in every aspect from customer services to follows ups and making sure all orders are processed smoothly and efficiently
25 augustus 2023
Review zonder uitnodiging
Antwoord van FondMart
Hi, Lachlan Quinn
We truly appreciate your long-term support! It's wonderful to know that our efforts in providing excellent customer service and smooth order processing have been recognized. Thank you for being a valued customer!
Best wishes
FondMart Team
Great company great customer service
Great company great customer service, always willing to help Good job
22 augustus 2023
Review zonder uitnodiging
Antwoord van FondMart
Hi, Avraham Tilinger
Thank you for your feedback! We're glad to hear that you've had a good experience with our chat support and shipping options. If you have any further questions or need assistance, don't hesitate to get in touch.
Best wishes
FondMart Team
Bought two jacket and didn't received…
I received the jackets late and them sent me the wrong, it is impossible to contact them, they never answer, I want a refund
12 augustus 2023
Review zonder uitnodiging
Antwoord van FondMart
Hi, Nathan
sorry, we have not received any contact from a name called "Nathan". Could you tell me your contact info or could you send email to sales@fondmart.com? Our team is here to assist you. Please provide us with your order details, and we'll do our best to resolve this for you.
Zona the 10/10 Manager
I've been working with Zona at Fondmart for quite a few months now and she always exceeds my expectations and stays ahead of and on top of any questions or issues that may arise prior to me evening knowing!! Thanks Zona
28 juli 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear Belle Amie,
Thank you so much for your kind words and feedback! It's been an absolute pleasure working with you as well. I'm thrilled to know that Zona has been able to exceed your expectations and provide you with exceptional service at FondMart.
Customer satisfaction is our top priority, and we're always here to address any questions or concerns you may have promptly. Your support and trust mean a lot to us and the entire FondMart team.
If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. We're here to assist you in any way we can.
Once again, thank you for choosing FondMart. We look forward to continuing to serve you with the best products and service.
Best regards,
FondMmart Team
I have been contacting with sales…
I have been contacting with sales manager Miss Zona, and honestly she is very professional, polite, responsive and very helpful. She has been following up with me since the first time I asked for help and she helped me a lot on making an order which made my experience on the website very easy. She is the best sales manager ♥️
7 juli 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear rama mezher,
Thank you so much for your kind words and for taking the time to share your positive experience with our sales manager, Miss Zona. We are thrilled to hear that she provided you with exceptional service and made your ordering process smooth and hassle-free. Your satisfaction is our top priority, and we are glad to know that Miss Zona's professionalism, responsiveness, and helpfulness have exceeded your expectations.
We truly appreciate your trust and support in Fondmart. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to ensure your continued success.
Thank you once again for your feedback. We look forward to serving you again in the future!
Best regards,
FondMart Team
I like the service as of now and the…
I like the service as of now and the manager lady called Zona is always helpfull ))). Hope they continue great service as long as possible and will let all the clients stay satisfied. Thank you fondmart.
16 juni 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear Karina,
Thank you so much for taking the time to share your positive feedback about our service! We're thrilled to hear that you're enjoying your experience with us. We appreciate your kind words and are glad to know that Zona, our manager, has been helpful to you.
Rest assured, we are committed to providing excellent service and ensuring the satisfaction of all our clients. We will continue working hard to meet and exceed your expectations.
Thank you again for choosing FondMart, and we look forward to serving you with great service for a long time to come. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
FondMart Team
Easy Connection with Shopify and good…
Easy Connection with Shopify and good quality of the products.
12 juni 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear Roger Bütler,
Thank you for taking the time to leave us a review! We're thrilled to hear that you found it easy to connect with Shopify and that you're satisfied with the quality of our products.
We strive to provide a seamless and user-friendly experience, and we're glad that our connection with Shopify met your expectations. Our team is dedicated to offering high-quality products that meet your needs and exceed your expectations.
If you have any further feedback or questions, please feel free to reach out to us. We're here to assist you and ensure your continued satisfaction.
Thank you once again for your positive feedback. We truly appreciate your support!
Best regards,
FondMart Team
My experience with Fondmart.
I especially like Fondmart because have a Private Service Manager, and although the time difference sometimes delays solving urgent problems, I can't complain. Zona always helps me where she can and is always kind and patient even when I was a little abrupt, customer support can drive us a little crazy sometimes and I'm glad she's cold-blooded in those moments, this made me more comfortable and sure of solving possible future problems without so much despair.
I still think there are aspects to improve when it comes to processing times and product images. 7-15 days of processing is a long time and I understand that the products sold are inspired by others, but I think it is very important to present 100% real product images. Some stores use third-party images and do not show photos of the mannequin, and some that do show these photos show great differences between the original and the copied product. It would be better to feature real product photos on models and add important details like the level of transparency.
Regarding returns, I don't know if it would be possible to do something. Shipping freight to China can be more expensive than the clothes themselves and customers are not willing to pay that way, which has caused me problems and lowered my store rating.
Otherwise, I have nothing to add. Thanks to Fondmart for the services and especially to Zona for their patience and dedication!
7 juni 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear Joana,
Thank you for taking the time to share your detailed feedback and for your kind words about FondMart and our Private Service Manager, Zona. We appreciate your understanding regarding the time difference and any potential delays in resolving urgent issues. Our team is committed to providing excellent customer support and ensuring your satisfaction.
We acknowledge your feedback regarding processing times and product images. We understand the importance of timely processing, and we continuously strive to improve our operations to minimize any delays.
Additionally, we value your suggestion about featuring 100% real product images, including photos of the products on models and providing important details like transparency levels. Your input will be taken into consideration as we enhance our product presentation.
We understand your concern about returns and the associated shipping costs. We are continuously exploring options to improve our return process and make it more cost-effective for our valued customers. Your feedback helps us identify areas where we can make positive changes to enhance the overall shopping experience.
Once again, we sincerely appreciate your support and understanding. We are grateful for your trust in FondMart, and we will continue to work hard to meet and exceed your expectations. If you have any further questions or suggestions, please don't hesitate to reach out to us.
Thank you for being a valued customer!
Best regards,
FondMart Team
My private service manager Zona always…
My private service manager Zona always get the job done. She is very helpful and willing to go the extra mile. She derserves more than 5 stars. Thank you very much!
7 juni 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear aldz,
Thank you so much for your kind words and for taking the time to share your positive experience with FondMart and our Private Service Manager, Zona. We are delighted to hear that Zona has been instrumental in providing you with excellent service and going above and beyond to meet your needs.
We truly appreciate your recognition of Zona's dedication and helpfulness. We will make sure to pass along your compliments to her and acknowledge her outstanding efforts. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations.
Thank you again for your trust in FondMart, and we look forward to serving you with the same level of commitment and quality in the future. If there is anything else we can assist you with, please feel free to reach out to us.
Warm regards,
FondMart Team
After a year and a half of working with…The positive reviews are fake
After a year and a half of working with them, I finally ended my association with this company. They were good initially, but later on, my experience with them was only about incurring significant losses and tarnishing my store's reputation.
- Many products were not as described or shown in the pictures.
- Poor-quality products that were only suitable for one-time use (before washing, of course).
- Many orders did not reach the customers.
- Shipment tracking numbers could not be provided until after 5 business days.
- You may wait from 5 to 7 business days to receive the tracking number, only to find out that the quantity has run out despite it being listed in the thousands.
Heartfelt advice: The positive reviews are fake.
1 juni 2023
Review zonder uitnodiging
Antwoord van FondMart
Dear Anas,
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience or negative experience you may have had during your association with our company. We value our customers' satisfaction and take your concerns seriously.
We understand that you have faced various issues, including discrepancies between the products received and their descriptions, poor product quality, delayed or missing orders, and difficulties with tracking information. We deeply regret that these issues have led to significant losses and impacted your store's reputation.
Please be assured that we are committed to addressing and resolving these concerns. We strive to provide accurate product descriptions and images to ensure that our customers receive what they expect. We also aim to maintain high-quality standards for our products and ensure their suitability for long-term use.
Regarding the shipment and tracking process, we apologize for any delays or difficulties you experienced. We are actively working to improve our order fulfillment and tracking systems to provide more efficient and timely service to our customers.
We understand your frustration with the overall experience, and we want to assure you that we take all customer reviews seriously, including both positive and negative feedback. We strive to provide genuine and authentic customer experiences, and we deeply regret if you feel that the positive reviews are not reflective of the reality.
We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please contact our customer support team at sales@fondmart.com so that we can address your specific issues and find a suitable solution.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback, as it helps us improve our services and products. We value your business and hope to have the opportunity to restore your trust in our company.
Sincerely,
FondMart Team
Zona is Amazing 🖤
Zona is Amazing 🖤, she is extremely nice and answers every question I have. She makes my life easier when it comes to helping customer. Zona responds quickly and professionally . No matter what she puts you first 😁.
25 mei 2023
Review zonder uitnodiging
Antwoord van FondMart
Hi, UPKeep Fashion
Thank you so much for your kind words and taking the time to share your experience with us! We're thrilled to hear that Zona has been amazing in assisting you and providing exceptional customer service. Our team takes pride in going above and beyond to make our customers' lives easier, and it's great to know that Zona has been responsive, professional, and helpful in addressing your questions and concerns.
At FondMart, customer satisfaction is our top priority, and we're glad that Zona has consistently put you first. We appreciate your recognition of her efforts and commitment to providing the best possible assistance.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you once again for your kind feedback, and we look forward to serving you in the future.
Best regard,
FondMart Team
I am super confortable with Fondmart
I am super confortable with Fondmart, I am with them almost 3 years ago, 100% amazing customer service / all the items have amazings review in my Shop online / the work system is fawless!! I can give you more the 5 stars!!!
14 mei 2023
Review zonder uitnodiging
Antwoord van FondMart
Hi, Blondy Trend
Thank you so much for your incredible support and kind words! We're thrilled to hear that you've been with FondMart for almost 3 years and that you're super comfortable with our services. Providing amazing customer service is our top priority, and we're delighted to know that it has been an outstanding experience for you.
We're glad to hear that the items you've sourced from FondMart have received amazing reviews in your online shop. Your success is important to us, and we're committed to offering high-quality products that meet your customers' expectations.
We're also thrilled to know that our work system has been flawless for you. We continuously strive to improve our processes and make your experience as seamless as possible.
Your enthusiasm and willingness to give us more than 5 stars mean the world to us! We truly appreciate your continued trust and support. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for being an amazing customer of FondMart!
Best regard,
FondMart Team
RUN! DO NOT USE YOU WILL BE DISSAPOINTED
Messed up on my very first 2 orders so I deleted them immediately. They allow manufacturers who won’t ship the products on their platform to sell and it’s so unfair to us who trusted fondmart. Zona said she kept calling the manufacturer but they wouldn’t pick up …..???? Very unprofessional and unorganized.
27 maart 2023
Review zonder uitnodiging
Antwoord van FondMart
I'm sorry to hear about your negative experience so far. At FondMart, we strive to provide the best customer service and support possible, and it sounds like we fell short in your case. I apologize for any frustration or inconvenience this may have caused.
Please know that we take all customer feedback seriously and we are actively working to address any communication issues we may be experiencing. We want to make sure that all of our customers feel heard and supported throughout the entire ordering process.
In the meantime, please don't hesitate to reach out to us again with your questions and customization needs. We'll do our best to get back to you as soon as possible and provide the information and assistance you need. Thank you for your patience and understanding.
Can’t get in contact with no one
I really did like this website and was excited to use it my problem is you can’t get in contact with no one I sent serval email even text them on instagram and WhatsApp and still got no reply and it’s been weeks!!!!! Their company even sent me a email about there new product but yet have responded to me about the help I needed very disappointing as I was so excited to use there website :(
30 maart 2023
Review zonder uitnodiging
Antwoord van FondMart
Thank you for your review. We apologize for the delay in getting back to you and for the poor communication experience you've had with us. We are committed to providing excellent customer service, and we understand how frustrating it can be when that doesn't happen. We appreciate your feedback and will use it to improve our communication channels going forward. Please know that we are working to resolve your issue and will get back to you as soon as possible. Thank you for your patience and for giving us the opportunity to make things right.
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