Fonez Reviews 

Very Happy with the customer service

Excellent service. Five Stars to Jamie. Highly recommended!

Reliable and secure transactions, and deliveries.

Ordered phone and delivered with 2 days

Got replacement screen and screen protector for my IPhone 13. Spent approx €115. Replacement screen cracked after less than a month. I did let the phone fall, but it cracked very easily and very badly.
Went back to Fonez, they told me my only option was to replace again, no discount offered. I accepted and replaced it again. Another €99.
Less than 2 weeks later, screen cracked again, and I did not let it fall. Went back to them. No acceptance whatsoever from the Manager that the screen could be faulty / poor quality. Basically did not believe me.
2 screens later and having spent over €200. Very poor quality screens and poorly handled customer service. Very dissatisfied. First time ever reporting a negative review online.

I'm absolutely delighted with my Galaxy S24 ultra. Thanks for the prompt delivery!! ⭐️⭐️⭐️⭐️⭐️

Fast delivery and great customer service

Knowledgeable friendly service

Couldn’t hear anything on my phone for days , brought it in and Jamie had it sorted in 5 minutes! Thanks so much !

I bought my phone in fonez absolutely fantastic service second to none customer service best I was ever looked after, and nothing was a problem.I can't rate the fonez team enough.

Amazing and helpful staff!! I came in to enquire about a phone and I was helped by a kind gentleman who told me about the features and helped me find which one was right for me! Definitely recommend!!!

They promise next day delivery that doesn't happen, then customer service is an absolute joke. Buy elsewhere.

product inconsistent with the description, contact with the seller is difficult. I do not recommend

Fast delivery, disappointed that there were a few scratches on the screen, otherwise ok.

Scammers!!!!The worst customer service or acknowledgment of bad customer service I've ever witnessed!
Spent over 400 euro on a second hand Samsung 3 weeks ago, previous to that had the same phone since 2019. Asked them for a cover and screen cover as I planned to keep this for the same length of time, I was told they were out of glass covers but had started printing their own in house which were much stronger! I was also sold a cover in the guise that this would In fact protect my phone! The phone had a very slight fall which I barely heard it was so insignificant and the entire phone is not fit for purpose. Went into the store to the Dumb & Dumber act of a Manager duo who wouldnt know customer service if it came knocking on their vacuous heads. They even admitted the cover which they sold me wasn't of good quality ( before they realised it was their own, like I said not the brightest sparks God bless them) I was told to get lost that there was no way they would fix my screen , might do it for a slight discount but probably not. Hilarious they expected me to even part with another euro.
I've already advised 3 people who were going to purchase in Fonez against it and I will actively continue to do this!
Complete and utter cowboys! Stay well away from these fraudsters!

Sold me a phone where the camara doesn't work, been trying to get in contact all week and they have been ignoring my calls and emails, zero customer service skills

great service, great price, great efficiency in delivery, easy to install at home

Sent a dispatch email and did not dispatch my phone until a week later. Poor customer service.

Very good service and high quality