If I could negative stars, I would. I have been on the hook with this company “waiting for materials” for so long that now I surpassed the buyer’s insurance. They are complete scam! 😡
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In my experience this company has gone from good, to bad, to utterly fraudulent. I have several of their watches but the most recent, ordered and paid for in Feb 2025, has never been delivered. I have... Toon meer
If I could leave a negative star I would. Placed my order in March, it is now mid-september. Nothing during the ordering process alerted me to tell me that the watch was unavailable. Or awaitin... Toon meer
Absolutely atrocious company. Do not buy anything from these. Waited almost 6 months for a watch to be told after my 15th chase that they cannot guarantee "early delivery" incredibly. Failed promise a... Toon meer
Bedrijfsgegevens
Contactgegevens
Unit A2, Upper Nashenden Farm, off Stoney Ln, Maidstone Rd, ME1 3QJ, London, Verenigd Koninkrijk
- support@forgeandfoster.com
- forgeandfoster.com
1,4
Zeer slecht
133 reviews
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Absolutely atrocious company
Absolutely atrocious company. Do not buy anything from these. Waited almost 6 months for a watch to be told after my 15th chase that they cannot guarantee "early delivery" incredibly. Failed promise after failed promise for even updates, let alone delivery. Watches might look nice, but not worth the hassle. Worst company i have ever dealt with. Mind-blowingly bad. 1 star flatters them.
18 september 2025
Review zonder uitnodiging
Scam Alert!! Run - Spend money elsewhere
If I could leave a negative star I would. Placed my order in March, it is now mid-september. Nothing during the ordering process alerted me to tell me that the watch was unavailable. Or awaiting shipment from China. No follow ups except constant advertisements to buy more watches!! Look at this new watch!!
19 Spam emails
0 Zero Accountability
0 No Watch Delivered
Scam Alert!!
17 september 2025
Review zonder uitnodiging
Likely fraudulent operation…
I purchased a watch and after many weeks it never arrived.
I contacted them and they kept bringing reasons and had to finally go and cancel my purchase on PayPal.
4 augustus 2025
Review zonder uitnodiging
Terrible Customer Service - No care provided
Sadly I purchased a watch from here before and had no issues, lovely watch good value for money and always getting compliments but things seem to have changed, not sure if its been taken over by another company but your service is appalling. I had placed a watch for my sons 21st in the basket, I wanted to check with y hubby that evening, it was on offer with a percentage saving, making it really affordable. The following morning i went to purchase the watch for it to be FULL PRICE, no offer countdown like on most websites, this now made the watch unaffordable. Ihave contacted the customer services team who are not responding and not helping what so ever. I have made it clear this is for my Sons 21st therefore need to get sorted and still no response, leaving me unsure qhat is happening. Customerservce is appalling and 'offers' are very misleading
3 september 2025
Review zonder uitnodiging
Pretty watch ,but speedy.
22 augustus 2025
Review zonder uitnodiging
Ordered a watch on May 20 2025 still…
Ordered a watch on May 20 2025 still order hasnt arrived. Requested refund and they arent responding properly to it. Feeling just stuck and probably scammed by this so called website. They say restocking is supposed to happen it never does.
6 augustus 2025
Review zonder uitnodiging
Avoid buying from them
Ordered a watch 03/04/2025 and it is still yet to arrive. The only correspondence I get is when I have chased them up to find out where my watch is. I’ve requested to cancel the order and have a refund to be told that the order is in process so can’t be refunded even though they’ve given me no indication when the watch will be in stock.
Avoid buying from them.
25 juli 2025
Review zonder uitnodiging
Forge and Foster is garbage top to bottom
DONT BUY Forge and Fosters garbage watches.
Paid for a 'pre order' watch in May. My watch arrived off the band, why? Because the Lug Holes were not drilled. And wher someone 'attempted to drill them, the case was all scratched.This was obviously a used piece of leftovers that they tried to pawn off to me as new. Absolute garbage. Customer service is worthless and completely inept. Run around for 2 months, excuses, promises and in the end nothing. THE WORST shopping experience I have EVER had online or otherwise. Makes me happy sharing this experience on WatchCrunch so others dont buy this JUNK.
21 mei 2025
Review zonder uitnodiging
Bad experience
Watch is very good. Quality is on point however the dial is quite hard to see and the rubber strap is quite small. A
Good watch for the price. But I waited almost 6 months for this watch. No watch is good enough for you to wait that along, forge and foster isn’t a luxury brand, it’s just another random watch company so 6 months is insane. They also state “free” shipping however when it arrived in the uk I was charged duties and taxes which wasn’t made clear when ordering, when their Instagram states no duties or taxes in uk orders. Furthermore, responses were slow. And by the time I received my watch, the watch was now £20 cheaper. Good watch. Bad experience w the business. Won’t be buying again.
2 juli 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Dear Talal Kassem
Thanks so much for taking the time to share your feedback and we’re glad to hear you’re happy with the quality of the watch! 🙏
That said, we’re sorry to hear the overall experience wasn’t as smooth as it should have been.
From what you described, it sounds like your order was likely a preorder. In these cases, the estimated dispatch date is always shown on the product page at the time of purchase, and we also provide ongoing updates via email and our dedicated updates page here: forgeandfoster.com/pages/preorder-information 📦
We strive to be as transparent as possible our preorder policy, terms, and updates are all visible on our website to keep our customers informed every step of the way.
In cases where anything feels unclear, or if you experience issues like shipping delays, additional charges, or pricing changes, we always recommend reaching out to our support team directly at support@forgeandfoster.com. They’ll be more than happy to assist and clarify anything on your order.
We value your feedback and are always working to improve the experience for our customers. Thank you again for your honest review.
Warm regards,
The Forge & Foster Team
Useless and misleading
I have a few FF watches and never had an issue but, it's been a few years since I ordered my last watch. Ordered recently for brothers 50th. No notification of late or pre order and now watch is weeks late. I'll be following up with trading standards and posting screenshots of communication, or lack thereof. Last watch I'll order form them. Asked for refund today!!!
10th July update. Still no watch and still no delivery date. I received a delivery note claiming 3-5 business dasy for delivery. Now told its on 'pre-order'. This was NOT declared when I ordered the watch, as part of 50th birthday gift for my brother. Emails say nothing, just lots of words with no info. Have alerted Trading Standards today....
24 juni 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Simon Garland,
Thank you for sharing your feedback and more importantly, thank you for being a loyal customer over the years. We truly appreciate your continued support, which makes it especially disappointing to hear that your recent experience hasn’t met expectations.
From what you’ve shared, it sounds like your order may have been placed during a preorder period. When this is the case, we always display the preorder status and estimated dispatch date on the product page at checkout, and we maintain a dedicated page with updates here: forgeandfoster.com/pages/preorder-information 📦
Our team also works hard to keep customers informed at every stage of the order process, including order confirmation, status updates, and tracking details once dispatched. If this information didn’t come through clearly in your case, we truly apologise we’ll be reviewing your feedback to ensure we improve the communication flow.
We’ve taken note of your request and our support team is handling it as a priority. If there’s anything else we can do to assist or clarify, please don’t hesitate to reach out directly at support@forgeandfoster.com.
Warm regards,
The Forge & Foster Team
Forge & Foster is Deceptive and frustrating experience
Forge & Foster is extremely misleading. Every watch looks like it’s available with 2–3 day shipping, but what they don’t clearly tell you is that most of their inventory is actually on pre-order. Nowhere on the site is this made obvious — I searched multiple product pages, and only after placing the order did I find out I’d be waiting weeks.
I’ve placed several orders and had to cancel two of them because they were also hidden pre-orders. This is not a one-time issue — it’s a pattern.
Customer service is just as slow — it takes weeks to get any kind of response.
If you’re expecting a straightforward shopping experience, don’t waste your time here. This company needs to be more transparent with its customers.
1 mei 2025
Review zonder uitnodiging
No Communication at all.
Ordered my second watch as loved my first, they never said it was not in stock, no contact, so got in touch after a few weeks to be told they would let me know when it come in stock, nearly 2 months later no watch, so just cancelled it, sad and a shame as lovely watches just a poor Cowboy Company.
16 juni 2025
Review zonder uitnodiging
Ordered a watch a week ago.
Ordered a watch a week ago.
They say shipped in 5-6 days on their checkout flow.
No email of shipping details at all yet.
Reached out to support to try find out what is going on.
No reply from support.
2 juni 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Simon,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify a few things.
Due to the high demand for our watches, the majority of our timepieces are currently available on a pre-order basis. We understand this can be frustrating, which is why each product page clearly indicates whether a watch is in stock or listed for pre-order to help customers make informed decisions before purchasing.
To keep you in the loop, we send regular email updates regarding the progress of your order, including estimated shipping timelines and any changes along the way. However, we also understand that waiting may not be ideal for everyone—if you prefer not to wait, you're more than welcome to cancel your order at any time.
Our support team is always here to help. If you have any questions or concerns, please don’t hesitate to reach out to us at support@forgeandfoster.com. We’d be happy to assist you further.
Thanks again for your feedback—it helps us continue to improve.
Best regards,
The Forge & Foster Team
I have one watch from F&F and it is a…
I have one watch from F&F and it is a nice watch, but the time it took to deliver was embarrassingly long. I have a second order for two more, this time, we are now on 3 months and order is yet to be fulfilled. This is a real downside to this company. Their watches are nice, but they have a very tardy delivery service that makes the watch experience poor.
14 mei 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Charles,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify a few things.
Due to the high demand for our watches, the majority of our timepieces are currently available on a pre-order basis. We understand this can be frustrating, which is why each product page clearly indicates whether a watch is in stock or listed for pre-order to help customers make informed decisions before purchasing.
To keep you in the loop, we send regular email updates regarding the progress of your order, including estimated shipping timelines and any changes along the way. However, we also understand that waiting may not be ideal for everyone—if you prefer not to wait, you're more than welcome to cancel your order at any time.
Our support team is always here to help. If you have any questions or concerns, please don’t hesitate to reach out to us at support@forgeandfoster.com. We’d be happy to assist you further.
Thanks again for your feedback—it helps us continue to improve.
Best regards,
The Forge & Foster Team
Escroc
A fuir, il s agit de ".pre order" les délais ne sont pas tenus et aucune communication pro-active ni commitment sur la date de livraison bref vendeur pas sérieux.
6 mei 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Aurelien,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify a few things.
Due to the high demand for our watches, the majority of our timepieces are currently available on a pre-order basis. We understand this can be frustrating, which is why each product page clearly indicates whether a watch is in stock or listed for pre-order to help customers make informed decisions before purchasing.
To keep you in the loop, we send regular email updates regarding the progress of your order, including estimated shipping timelines and any changes along the way. However, we also understand that waiting may not be ideal for everyone—if you prefer not to wait, you're more than welcome to cancel your order at any time.
Our support team is always here to help. If you have any questions or concerns, please don’t hesitate to reach out to us at support@forgeandfoster.com. We’d be happy to assist you further.
Thanks again for your feedback—it helps us continue to improve.
Best regards,
The Forge & Foster Team
"Preorder? Still Waiting, still waiting.
Ordered a watch 3/1/25 only to later discover it was a "preorder" for April. Now we are in May and still nothing.
As of 6/11/25 - I have an email that says it will ship the end of May but here we are on June 11 and nothing.
1 mei 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Rick,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify a few things.
Due to the high demand for our watches, the majority of our timepieces are currently available on a pre-order basis. We understand this can be frustrating, which is why each product page clearly indicates whether a watch is in stock or listed for pre-order to help customers make informed decisions before purchasing.
To keep you in the loop, we send regular email updates regarding the progress of your order, including estimated shipping timelines and any changes along the way. However, we also understand that waiting may not be ideal for everyone—if you prefer not to wait, you're more than welcome to cancel your order at any time.
Our support team is always here to help. If you have any questions or concerns, please don’t hesitate to reach out to us at support@forgeandfoster.com. We’d be happy to assist you further.
Thanks again for your feedback—it helps us continue to improve.
Best regards,
The Forge & Foster Team
Ordered in 2024 still not here in April 2025
My partner ordered me a watch before Christmas in 2024, we are now in April and still no sign of the watch. Everytime she emails them she gets a email back saying something along the lines of “we are working on it”. Extremely poor service.
4 april 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Lewis,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify a few things.
Due to the high demand for our watches, the majority of our timepieces are currently available on a pre-order basis. We understand this can be frustrating, which is why each product page clearly indicates whether a watch is in stock or listed for pre-order to help customers make informed decisions before purchasing.
To keep you in the loop, we send regular email updates regarding the progress of your order, including estimated shipping timelines and any changes along the way. However, we also understand that waiting may not be ideal for everyone—if you prefer not to wait, you're more than welcome to cancel your order at any time.
Our support team is always here to help. If you have any questions or concerns, please don’t hesitate to reach out to us at support@forgeandfoster.com. We’d be happy to assist you further.
Thanks again for your feedback—it helps us continue to improve.
Best regards,
The Forge & Foster Team
Buyer beware!
I ordered my watch on Feb 3 and as of March 15 I STILL had not received it!
I got emails claiming that the watch is in "preorder" status. Why not tell me that BEFORE I send you my money??
I read 2 year old reviews that overwhelmingly mention that watches are on hold because of production "delays".
And I have yet to receive my refund.
This company is very suspect...do not send them your money!
3 februari 2025
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Herb,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify a few things.
Due to the high demand for our watches, the majority of our timepieces are currently available on a pre-order basis. We understand this can be frustrating, which is why each product page clearly indicates whether a watch is in stock or listed for pre-order to help customers make informed decisions before purchasing.
To keep you in the loop, we send regular email updates regarding the progress of your order, including estimated shipping timelines and any changes along the way. However, we also understand that waiting may not be ideal for everyone, if you prefer not to wait, you're more than welcome to cancel your order at any time.
Our support team is always here to help. If you have any questions or concerns, please don’t hesitate to reach out to us at support@forgeandfoster.com. We’d be happy to assist you further.
Thanks again for your feedback, it helps us continue to improve.
Best regards,
The Forge & Foster Team
I have bought three watches from this…
I have bought three watches from this company and to be fair the quality is very good but watch when you order on the website as it says in the small print pre-order,which means you can end up waiting along time for the watch to arrive.
It looks like they are making watches to order and not carrying stock.
I fell foul of this with a watch I recently bought as I present for Christmas but was then told it wasn’t going to arrive on time and they couldn’t tell me when it would arrive, so I had to go to a different company for the present to get a refund from Forge and Foster .
To add insult to injury they offered me two watch of inferior quality in place of the one I ordered. They need to sort out their manufacturing and ordering system so as not to disappoint !!!!!!!
29 november 2024
Review zonder uitnodiging
Placed and paid for a watch order 10…
Placed and paid for a watch order 10 days ago and have had no communication or confirmation of when the product will be shipped. Contacted the company yesterday through their customer support link via email and still no response. I'm not sure if this company is legit and will be calling my bank in the morning to dispute the charge.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Forge & Foster
Hi Joanne,
Thank you for reaching out, and we sincerely apologise for any confusion or frustration regarding your recent order.
We want to clarify that the item you purchased is a pre-order, which means it will be shipped once it becomes available. Information regarding pre-ordered items can be found on our website. We apologise if this was not made clear during your purchase process, and we completely understand your concerns.
We want to assure you that we are a legitimate company with a track record of delivering high-quality products to satisfied customers. We have been in business for over 7 years, and during this time, we have served thousands of happy customers. Our reviews and testimonials reflect the trust that others have placed in us.
Please rest assured that your order has been dispatched and is on its way to you. You should receive a shipping confirmation with tracking details soon, if you haven't already. Additionally, our customer service team had already responded to your email, and we hope that their reply has provided the clarification you needed.
Thank you for your patience, and we hope you enjoy your purchase once it arrives.
Regards,
Forge and Foster Support Team
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