Forge Hardware Studio Reviews 128

I must say as a business owner, this company has by far the best customer service I have ever encountered. I needed to expedite shipping on my new kitchen hardware. I used their chat and within 5 minutes of giving them my phone number i recieved a phone call. They expedited overnight shipping right away. I couldnt ask for more. I will look to purchase from them first in the future. Thanks again.
Adam
Happy customer

Wonderful company to deal with. Package arrived quickly. All communication effective and friendly. I would definitely purchase again from this company :)

The customer service is fantastic. And the hardware is beautiful!!

Great customer service and quality products. Will order again. Thanks!

Amazing! The hardware was beautiful but the were also so nice. We had to speak to them on the phone and required some hand holding. They were great from beginning to end. Our clients loved the hardware and we're so happy to continue working with Forge.

I have been purchasing hardware from Forge Hardware Studio for years. I use their products on my custom ordered furniture. I'm always so pleased with the quality of the hardware! Ordering via their website is super easy and shipping is always quick and easy. I would highly recommend Forge Hardware Studio if you're looking for great service and beautiful metal hardware for your furniture or kitchen cabinets!

The customer service on this site was amazing and I am very pleased with the look of the product. They were a little hard to install but now that they are, they’re gorgeous!

Forge answered questions about hardware quickly. I received the product in a week. Product is exactly as seen and described. Love it.

Hardware is exquisite! Elevated my kitchen renovation beyond my expectations! Customer service was excellent as well!

Great product and great experience! Excellent customer service from Frankie!!

Stellar Customer Service !! The team at Forge Hardware Studio are a pleasure to work with - FHS is our "go to" for quality decorative hardware !

Absolutely love my new hardware! The shipping was quick and everything came in perfect condition. I’m beyond happy with my order. I would definitely recommend :)

My cabinet hardware came in a damaged box with handles all smooshed together. There was no packing slip or return information. When I emailed about the return I was just given a return address so put the hardware in a box and shipped it out. After two inquiries about a refund I got a rude email back saying I would only be refunded for a few because I didn't properly wrap hardware and they arrived damaged. They did't email me first to tell me this and the box they sent me was damaged!!!! Shady operation. Will not recommend them or ever use them again which is sad because I love my hardware. Not worth the effort....and lost money ordering from them.

We ordered 66 champagne bronze knobs for our kitchen cabinets. They are beautiful and quite a chic update. We were able to immediately chat online with Forge throughout the process of choosing, ordering, and tracking. Customer service very quickly replaced one knob that arrived a slightly different color. We highly recommend Forge Hardware Studio!

I must say from the start of my shopping experience with Forge Hardware Studio Camila was extremely helpful. I’m very particular with things matching and she took the time to look up my appliance and faucet info so she could let me know her thoughts on the color since I wont be able to see the product until I receive it. Pictures don’t always do things justice and every company makes their own version of colors so I was very appreciative of her help. Last thing I want to have to do when doing a remodel is wait for items then have to turn around and shop again for them later. I will definitely recommending you to others and look forward to shopping With you in the future. You have great quality stuff and prompt service.

Want to give a big thank you to Frankie who provided me with some of the best customer service ever! ..... and I have spent 40+ years in customer service. I'm purchasing knobs and pulls for my kitchen remodel and needed "2" different makers as I have some unique pieces going into this project but still wanted the "brass" finish/color to look similar. He went out of his way to even send me photo's of my options. Thank you!

I initiated a chat on their website at a random late time, and they answered really quickly. They didn't rush me through our conversation either, and gave me really great information. I'm ordering from them for sure. Can't wait to see the products...I'm sure they're great!

Customer service is amazing! Frankie went above and beyond to ensure I was sufficiently satisfied with my order. They made every effort to keep me happy. I highly recommend using Forge Hardware.

We bought several of the Paris knobs and Paris drawer pulls and they are awesome. Very well made, solid and a lovely finish. We get lots of compliments on them. Delivery was prompt and great service. Thank you!

great customer service. high quality hardware.