Fortunate One Reviews 91

Amazing!! I was worried about when my package was going to come in and they not only assured me a make sure to send me my confirmation number immediately. They are quick to respond to emails and Mae sure there costumers are satisfied.

the customer service was incredible. Easy to contact and the company got back to me immediately. The dress was made of lovely material. I would buy from this company any time.

immediate assistance very helpful and efficient

I truly appreciate Abigail for her patience and reassurance that my item would arrive; it was delivered today right by my porch! 😍 Thank you for your quick response and for instilling confidence that I would be pleased with my purchase.

Great customer service, very fast replies, staff so helpful especially Abi. Very happy

I emailed about a return and Abi got back so quickly with complete professionalism and with great support. Definitely made my experience of shopping at Fortunate one a whole lot better !

Absolutely blown away with the amount of support I had exchanging a dress over. I emailed to ask if I could and they stated they don’t do exchanges but offered me an alternative to return the dress and buy the bigger size, I had a lady named Abi or Abigail and she was truly amazing! Responded to all my emails instantly, made sure my return label was done right away, it’s truly amazing how calm and relaxed I felt trying to get the right size as a lot of other brands and companies takes days or even no response. Thank you for your kind and caring souls, I hope you all know how well you’re doing!

Amazing customer support from the team, and in particular Abi.

Thanks again Abi, appreciate your help :)

Great customer service from Abigail.

The dress I ordered came a little damaged and I messaged customer service right away. They immediately responded and made it right. They had a return label and new dress on the way to me in no time!!!!

Fortunate One customer service is top tier. Abigail was amazing at her speedy replies and ability to correct any issues.
Have never dealt with a store before that made refunds so simple and easy to access.

My item came faulty, Abi sorted it out for me very quickly I really appreciate it thank you so much

I am so grateful for this company,
The first company you can actually call and have a human talk to you, they were so helpful and my issue was fixed straight away, I love their products and the service is exceptional, really fast shipping and piece of mind

I purchased an item requesting a Sz Medium. Generally know to be a sz12-14. They sent a sz 10. They were not willing to exchange as it was a sale item. Customer service 0

Customer service was super responsive and supportive, especially in arranging a refund.

Fully recommend :)

Abigail was amazing!!!
I had an issue with my order and Abigail was so quick to respond to my email and fulfilled my request ,and that was getting my money back instead of a store credit. So thank you so much Abigail, I really do appreciate it , absolutely great customer service 😊

Abigail is the BEST! She helped so much and had so much patience with all the questions. Return was easy. Recommend this website 100%

One of the best customer service I have had from an online clothing company. fast response and put my mind at as when purchasing my item and making sure i will get it on time :) thank you so much

Bought 2 dresses, 1 was faulty (they were both PERFECT, but one was faulty) emailed, quick response, return label sent, getting a replacement.

Initial order received within 24 hours!

Awesome customer service, beautiful dresses, true to size, best online experience! :)

I am very happy with customer service, in particular from Abigail. She has been very prompt in responding to me and she has been accommodating to my needs in particular with my urgent travel overseas. She ensured I received my items on time and helped with with refunds when I was trying to sort myself out with the right sizes. I will 100% continue shopping with fortunate one. Thanks for all your help Abigail! Hope x