The aftershave and all that was spot on but the spray bottle it was in started leaked after having it for about a day , very disappointed
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time customer of Fragrance Fractions. Was unsure initially but I did go ahead with a purchase. My experience was very good. I like that they stock fragrances which are otherwise not typically a... Toon meer
This is a fantastic way to sample fragrances before purchasing a full bottle. Great selection and speedy delivery. Everything is straight forward from browsing the website to selecting samples and... Toon meer
Wanted to try a selection of new aftershaves before purchasing bottles. Fragrance Fractions is a great company, providing a large selection of aftershaves and perfumes in many different sample sizes.... Toon meer
4,0
Goed
159 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First time I have used Fragrance…
First time I have used Fragrance Fractions. I've used some of the similar sampling/decanting services before and will choose whichever has in the fragrance I want, at a reasonable price. This time Fragrance Fractions did. I was delighted with the experience. The samples are great and the service was speedy. I'll be happy to use them again and wouldn't hesitate to recommend them to people!
1 mei 2023
Great service
Great service. Lots of choice. Chance to try before spending big money. Fast delivery.
27 april 2023
Perfumes are 100% genuine
Perfumes are 100% genuine. Slight overlook by the company as I ordered a bunch and one of them came in smaller capacity, 1ml instead of 2ml but will probably order again in the future. I’d recommend.
23 april 2023
Antwoord van Fragrance Fractions
Hey Mat,
Sorry to hear there was an error in your order. If you pop us through a picture of the item you received in error to servicedesk@fragrancefractions.co.uk we'll sort this out for you. We don't want you to go away with less than you've ordered.
Best regards,
Sydney C
Very happy
I was looking to try out some fragrances before buying a full bottle. The Fragrance Fractions website is easy to use and made it easy to select which products I wanted to buy. The order arrived quickly and packaged well. I am very happy with my experience.
20 april 2023
Genuine fragrance samples swift delivery
4 april 2023
Faulty product.
This doesn't smell like anything like Tom Ford Beau De Jour, as I have received from you in the past. And the atomiser is faulty — when depressed it just leaks out of the top of the vile. Very disappointing. A refund would be great. Thanks. Mike.
UPDATE: No refund offered. Generally combative attitude. I've walked away from these jokers. I advise that you do the same.
24 maart 2023
Antwoord van Fragrance Fractions
Hey Mike,
We'd appreciate if you'd contact us in the first instance before placing a review, as a damaged atomizer is an easily resolved issue, and there seems to be some confusion rather than anything illegitmate happening.
You mention the item is different to what we've provided previously, but this appears to be your first order from us. It's possible that what you've purchased elsewhere is the Private Blend Beau de Jour, which is different from the Signature Collection version we currently offer. We realise using identical names for different fragrances is needlessly confusing but unfortunately that's out of our control, we try to be as specific as possible in our product descriptions to alleviate this.
If you need further assistance, please reach us at:
servicedesk@fragrancefractions.co.uk
Or via our contact form:
https://www.fragrancefractions.co.uk/contact-us/
We hope once this has been satisfactorily resolved you'll consider updating your review.
Kind regards,
Sydney C
_________________________________________________________________________
Regarding updated review:
To clarify, we offered both a replacement sprayer at no extra cost to yourself, and a refund for the return of the item.
You refused both options, but both options remain open to you should you change your mind.
Kind regards,
Sydney C
First time ordering from FF - will be ordering again
First time ordering from FF. Ordered late on Tuesday and they arrived this morning. Well packaged and nicely labelled. Aftershaves smell great.
23 maart 2023
Review zonder uitnodiging
Good packaging and product was bang on
Products I ordered smelled great and influenced my purchase of the item in duty free as had bought them for a short city break and chose 3 different types.
3 maart 2023
Happy customer !
Great way to try different scents. Very pleased with my purchases, thank you very much :)
12 december 2022
The customer is never right
Firstly my parcel was delivered weeks late. On delivery, all my samples were delivered empty with the parcel fragrant suggesting they spilled but no signs of physical damage. Fragrance fractions refused to replace or refund suggesting I send them the empty capsules first. They want me to take time out of my busy schedule and pay postage to replace 5ml and 1ml samples that arrived empty. Will be using another company going forward
30 januari 2023
Review zonder uitnodiging
Antwoord van Fragrance Fractions
Hey Sam,
Returning faulty products is standard practice for any online business. We can't send you more just because you claim all three in different sizes coincidentally arrived empty, and you can only provide a picture of one of the three.
Regardless of this, and as we've stated several times, a return remains open to you, and if found faulty postage will be covered and all items replaced.
Best regards,
Sydney C
The Genuine Article
Order was delivered earlier than expected, beautifully packed and presented in a small silver drawstring bag. All samples were genuine. Will definitely buy again from this company.
30 december 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.