Frankly Collective Reviews 

104
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

It was fairly quick and the necklace I bought may be the best jewelry purchase I've made in a long time. I got it to commemorate my husband leaving and it makes me feel better every time I touch it.

Beoordeeld met 5 van de 5 sterren

I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... Toon meer

Beoordeeld met 3 van de 5 sterren

I was so excited to receive my Anxious AF Stainless Steel Necklace, until I opened it & realised the small disc that's engraved is so ridiculously tiny, it doesn't matter how close you are, it is ill... Toon meer

Beoordeeld met 5 van de 5 sterren

OMG! I just got my "f" necklace today, I absolutely love it! Excellent quality and a nice weight. The engraving is super fine and you really can't see it until you're super close up. So glad I bought... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

104 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,3

Alle reviews

(104)

27 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I haven’t received the necklace I…

I haven’t received the necklace I ordered over a month ago. I’ve emailed repeatedly I want a refund immediately. Appalled by the lack of response

20 oktober 2025
Logo Frankly Collective

Antwoord van Frankly Collective

Hi Michelle, we are soooo sorry to hear this! This is not the experience we want for our customers. I have located your order and have issued you with a refund, however I will also reach out to you via email.
Again, please accept our sincere apologies, we aim to respond to all emails as fast as possible, and I can only apologise if this has been missed.
Kind Regards

Beoordeeld met 1 van de 5 sterren

I still have not recieved my product…

I still have not recieved my product after 8 days even though the website stated 2 to 4 days. I've emailed 4 times now as it is aleady late for the birthday gift I purchased it for. My replies have been from bots and not a person, even though they state it's a small, family business. My product still hasn't even been processed after 8 days. Not impressed and not sure if this is a scam now.

11 oktober 2025
Review zonder uitnodiging
Logo Frankly Collective

Antwoord van Frankly Collective

We are so sorry to hear of your disappointment and frustration.
Your necklace was part of our pre-order, which mentioned delivery by 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
We’re so grateful for your patience, this piece has been incredibly popular, and we can’t wait for you to receive yours!
Kind Regards

Beoordeeld met 1 van de 5 sterren

Ordered for 1-2 day delivery and…

Ordered for 1-2 day delivery and nothing has appeared or been shipped, and don’t bother trying with customer services nobody responds

14 oktober 2025
Review zonder uitnodiging
Logo Frankly Collective

Antwoord van Frankly Collective

We are so sorry for any disappointment or frustration regarding your recent order.

Your necklace was part of our pre-order, which mentioned delivery w/c 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
Kind Regards

Beoordeeld met 2 van de 5 sterren

Order placed for Birthday present

Order placed for Birthday present. The advert states it would be posted next day.
Nil stock now a week a still not posted

9 oktober 2025
Review zonder uitnodiging
Logo Frankly Collective

Antwoord van Frankly Collective

We are so sorry for any disappointment or frustration regarding your recent order.
Your necklace was part of our pre-order, which mentioned delivery by 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
We’re so grateful for your patience, this piece has been incredibly popular, and we can’t wait for you to receive yours!
Kind Regards

Beoordeeld met 2 van de 5 sterren

My package never arrived

My package went missing with Royal Mail and although Frankly did chase this up for me, I still haven’t received my purchase and I’m waiting for further help with this, hence the 2 stars.

18 augustus 2025
Logo Frankly Collective

Antwoord van Frankly Collective

Hi Kirsty, we are so sorry to hear this! I have passed your details to our customer service team so we can make sure to get this sorted for you asap! Please accept our apologies, this is not the experience we want for our customers.

Beoordeeld met 5 van de 5 sterren

Ordered for myself

Ordered for myself. Delivery was exceptionally speedy. I love the necklace. Not taken it off in the 10 days I've had it, absolutely no tarnishing. Great buy 😁

8 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect

Fast delivery, arruved only a couple of days after ordering. It's perfect, lovely to look at

18 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Order never arrived

Order paid for on 20th May 2025, order has not yet arrived. When i queried the delivery I was sent a 'proof of delivery' from Royal Mail dated 11th June 2024! So item was delivered 11 months before i ordered it?

19 mei 2025
Logo Frankly Collective

Antwoord van Frankly Collective

Hi Helen, we are so sorry to hear this and would love to make this right. Can you please email in to help@franklycollective.com and we will get this sorted for you asap

Beoordeeld met 2 van de 5 sterren

Ordered for my friends birthday

Ordered for my friends birthday, she wore the necklace not much longer than an hour and it snapped 😔

19 mei 2025
Logo Frankly Collective

Antwoord van Frankly Collective

We are soooo sorry to hear this!
Please could you send an email to help@franklycollective.com so we can make this right for you.
Kind regards

Beoordeeld met 5 van de 5 sterren

Unique

Unique, hilarious and very well put together package. My friend will love it. Speedy delivery too!

22 mei 2025
Review zonder uitnodiging

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